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“Horrible customer service and staff”

Fox Cities Performing Arts Center
Ranked #2 of 40 things to do in Appleton
Certificate of Excellence
Attraction details
Reviewed August 6, 2009

I have been to see several shows at this PAC and not once have I ever gotten decent service or even a good attitude from any of the employees that work there. Almost every event I attended was purchased through "group sales" and those ladies were great. However, the people who actually work at the PAC leave much to be desired. Nothing but attitude and definitely a feeling that they hate their jobs, don't want to be there, and could give a rip about any of us. Every time we have gone we have been "yelled" at to get to our seats-we've never been late, or even close to being late.

Our very last visit was to see "Wicked". In the middle of the intermission, the fire alarms went off (happened several times during the "Wicked" run) and we were rudely shoved outdoors into a snow storm that had inevitably began and we were not allowed to grab our coats. We were all constantly being shouted at and literally pushed out the doors by the staff-which could maybe be understood if it was a real alarm, but they were telling us in betweeen shouts and shoves that it was a false alarm but still needed the fire dept. to respond. Just before the alarm went off, we had ordered some drinks and cookies for the kids. I had no sooner gotten done paying for the ridiculously over priced goodies and drinks when the alarm went off. When we finally were able to return, I approached the lady and said "remember, I had just purchased and paid for all these drinks and cookies before we had to evacuate?" She did remember the drinks I had ordered, but argued with me that I had not paid for a cookie-I actually bought 3, but she insisted I did not pay for 1 of them. I was just annoyed that after all this happened, she was really going to argue with me over 1 stupid cookie.

When we were all evacuated out into the snow storm, several people in our group took shelter in the bars across the street and waited and watched until everyone was let back in, and then they came back. They were yelled at and chatised by the employees that they had gone over into the bar. They were smart-they found shelter while the rest of us froze our butts off! We then had no time to use the bathroom or finish the drinks we had ordered because they immediately shoved us back into the show to get started again. Several girls from our group had to use the bathroom after we were let back in. Of course there was a line, and by the time the got done, the show had started and they were not allowed to come back in to see the rest of the show! They had to sit in the lobby and watch it on the tv's!! The whole experience was a joke! They clearly don't know how to handle situations like this. As the group coordinator, I was sent an email a couple days later asking how everything was. I expressed all of my concerns and how many people in my group were treated horribly-I never received any sort of response or follow-up.

Unfortunately, but I guess good for them, is the fact that this is the only decent PAC in the area unless you go to Milwaukee, and they do get good shows. I will continue to attend shows here because it's a great location, but I have come to expect attitude and not a pleasant experience except for the actual show itself.

3  Thank jpforr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"across the street"
in 15 reviews
"beautiful facility"
in 7 reviews
"front row"
in 10 reviews
"fox cities"
in 19 reviews
"wonderful venue"
in 6 reviews
"top notch"
in 16 reviews
"during intermission"
in 5 reviews
"family circle"
in 5 reviews
"valet parking"
in 5 reviews
"mama mia"
in 4 reviews
"small city"
in 6 reviews
"main floor"
in 4 reviews
"great acoustics"
in 4 reviews
"great variety"
in 5 reviews
"comfortable seats"
in 4 reviews
"heart of downtown"
in 4 reviews
"no bad seats"
in 5 reviews
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306 - 308 of 308 reviews

Reviewed February 26, 2009

I went here to see Wicked. The staff was ultra-friendly. I had a slight emergency in the middle of the show, and they were quick to direct me on where I could go. The only downfalls were expensive drinks (25.00 for four) and the lack of restrooms. But I would for sure go here again.

1  Thank nosilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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