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“Very nice hotel for a very reasonable price... for a change.”

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GrandStay Hotel & Suites Appleton-Fox River Mall
Ranked #5 of 25 Hotels in Appleton
Reviewed June 29, 2013

One of my personal gripes is the prices charged by most hotels these days. For the most part I think the majority of hotels are way over-priced.

The GrandStay hotel in Appleton has proved to be the exception to the rule. Granted, I was getting a slightly reduced rate because of the company I was working with, but even before the discount the price was fair.

Anyway, the hotel is a former Wingate by Wyndham and I found it to be in very good condition. The breakfast setup was great, a bar available at night, and a great location. Many restaurants near by and close to the highway.

For me there were only two downsides. First was being on the 3rd floor. My preference is always the 1st floor, but there were no rooms available. Second, they don't belong to any frequent stayer program. It kills me to pay for a room and get nothing in return.

I still give it two thumbs up!

  • Stayed: June 2013, traveled on business
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1  Thank Trski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded July 11, 2013

Dear Trski,

It's awesome to hear that you found the hotel to be a great value! I'm glad you had a chance to try the breakfast and experience our lobby bar. It's also great to hear that you found us to be in a great location. There are definitely plenty of restaurants around to try. We hope to see you again on your next trip up here!

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367 - 373 of 565 reviews

Reviewed June 27, 2013

The breakfast was great. The homemade waffles were delicious. Linda was a gracious host and was so friendly. The whole staff was very polite and very helpful. It is very conveniently located right off the highway. The room was very large and well appointed. The bed was very comfortable. The bath amenities were of a very good quality and were very useful and handy to have available.

Stayed: June 2013, traveled as a couple
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded July 11, 2013

Dear Richard F,

Thank you so much for taking the time to tell us about your stay. It's awesome to hear you loved the breakfast and the great location! It's also wonderful to hear that you enjoyed the beds and the bath amenities. We look forward to seeing you again soon!

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Reviewed June 26, 2013

My crew and I stayed here for a couple of days in May and were happy with our stay. The hotel had everything we needed, and there was very little to grumble about. The real difference that sets this hotel apart, are the staff. They were extremely helpful and friendly. We asked for recommendations for a craft beer serving place to have dinner, and for a good place for breakfast - both the places recommended were great and exactly what we were looking for. When you live on the road like I do, it's the little things like a bit of enthusiasm from staff when you need their local knowledge, that make all the difference. Very refreshing to deal with front desk people who were so pleasant.

Stayed: May 2013, traveled on business
Thank Zamflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded June 28, 2013

Dear Gareth H,

It's wonderful to hear that you and your crew had such wonderful stays! It's great that you loved the staff and I will surely pass along your compliments to them. It's awesome to hear that they were able to recommend such great places for dinner and even some craft beers. There is definitely plenty of wonderful places in this location! We look forward to seeing you again someday! Take care!

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Reviewed June 24, 2013

Great staff and very helpful. Needed help sending game stories from the business center and the staff was super in helping out. Very clean room and quiet. Used the workout room and nice equipment, although the bike is somewhat noisy.
Very good breakfast and above average. Great assortment to choose from. Good location to the mall and restaurants. Would highly recommend staying there.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with this hotel
Thank Karl013683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded June 28, 2013

Dear Karl13683,

Thank you so much for your recent stay! It is awesome to hear that you received such great help from our staff. They definitely always go out of their way to help out in any way they can! It's also great to hear that you had a chance to enjoy our breakfast! I think it's one of the best complimentary breakfasts around! We cannot wait to see you again!

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Reviewed June 22, 2013

We discovered the Grand Stay for a getaway in March and loved it so much my hubby brought me back for my birthday June 13th. Beautiful decor as soon as you step inside, friendly staff immediately greet you, in fact anywhere you go EVERY staff member warmly greets you! Rooms are spacious, very neat & clean, modern decor (no ugly outdated bedspreads, lol), small frig. and microwave are very handy to store/reheat leftovers from a meal out. Pool is small but hot tub great to relax in. Private 24/7 computer room. Nice bar beyond the lobby with big flat screen TV for relaxing. This is also the breakfast area in the morning where they serve a full awesome spread, something for everyone. Rates are great, they have specials as well and will work with you on those. It's conveniently located, just south of the Fox Valley Mall, a great variety of restaurants in the immediate area. Your "room keys/cards" can get you a discount at a couple of them and there are more coupons in the lobby. There are a couple of carts between the doors you can wheel to your car to load all your stuff up and make one trip to your room. When we came back from wherever we had been we were always warmly greeted and sometimes welcomed home. A truly great place to stay with a warm and homey atmosphere. We look forward to returning again.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank GmaDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded June 28, 2013

Dear GmaDK,

Thank you for your stay! It's great to hear you experienced such wonderful customer service! I will be sure to pass along your praises to the rest of our staff! It's awesome that you loved the rooms and the decor. We are definitely located by many restaurants and always have plenty of coupons available for many of them. Just simply ask, and we can usually find something! Again, thank you for your stay, and we look forward to seeing you again in the near future!

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Reviewed June 21, 2013

Arrived at the Grandstay and noticed a very noisy refridg.. The noise continued into the night, and finally at 3:00am couldn't take it any longer and went down to the front desk to let them know we hardly slept at all that night because of the noise. They told us they'd have it checked by maintenance in the morning. Maint. did replace the fridge the next morning, but so much for our no sleep the night before. Discussed the problem with mgmt., but they said they owed us no adjustment, nothing. I'd recommend NOT staying at The Grandstay. Plenty of other hotels in the area. We already had paid for four nights, so it was too late to cancel the other three, but surely would have if we could have.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with this hotel
Thank Robert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded June 22, 2013

Dear Robert,

Thank you for your stay. I am sorry you were disappointed that you were not able to get a free stay after calling to express your concerns and threatening not to stay with us again. Upon hearing your story, I would have to commend our staff that they promptly handled your concern as soon as it was brought to them. They stepped up to the plate, and handled the situation right away. Things happen in hotels, just as they do in our homes. Batteries die in remotes, light bulbs burn out, refrigerators need repairs, etc. This was not a matter of negligence in any way. Any time a concern is brought to our staff's attention, it is expected that they handle it in a timely fashion, the best they possibly can. In this situation, I feel it was the case. My advice to you for your next hotel stay, would be to alert the staff of the hotel immediately if there is a concern in your room, and give them a chance to shine with their customer service, rather than wait something out and have it become an issue that affects your stay. Again, thank you for your stay and feedback. It reassures me that our staff is performing at a top notch level.

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Reviewed June 21, 2013

The staff had chocolate chip cookies out on the desk every day, and they found a way to get me a discount on the bill, cementing this hotel as a great value. We enjoyed the pool and the nearby sporting goods store. The complimentary breakfast was definitely above average. My teenage daughter approved of the room, which doesn't always happen.

  • Stayed: March 2013, traveled with family
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Thank glenrajmaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie V, Public Relations Manager at GrandStay Hotel & Suites Appleton-Fox River Mall, responded to this reviewResponded June 22, 2013

Dear glenrajmaj,

Thank you so much for your stay, We appreciate you letting our future guests know about your wonderful experience. It's awesome to hear you enjoyed our rooms, the pool, and of course all the amazing shopping in the area! It's also great to hear that you had a chance to enjoy the breakfast, and that your teenage daughter was impressed! Sometimes they can be the biggest critics! We look forward to seeing you again soon in the future! Take care!

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Additional Information about GrandStay Hotel & Suites Appleton-Fox River Mall

Address: 300 N Mall Dr, Appleton, WI 54913-8567
Phone Number:
Location: United States > Wisconsin > Appleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Appleton
#3 Family Hotel in Appleton
#4 Business Hotel in Appleton
Price Range: $96 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — GrandStay Hotel & Suites Appleton-Fox River Mall 3*
Number of rooms: 80
Official Description (provided by the hotel):
GrandStay Hotel is a premier Hotel located in Appleton, Wisconsin next to the Fox River mall and surrounded my award winning restaurants and world class shopping. The GrandStay offers elegant and luxurious accommodations for comfort and convenience at affordable rates. Awarded the Certificate of Excellence by Tripadvisor for 2011, 2012 and 2013 the GrandStay Hotel & Suites is the place to stay for unparalleled customer service and a convenient location Located only 2 miles from the Appleton Airport (ATW) and next to HWY 41 and College Ave Exit. GrandStay Hotel welcomes family and leisure travelers as well as the Business Guest who find our business amenities and services especially accommodating. We have all your needs with our Wellness Pool/Whirlpool, Fitness Room, Business Center, Meeting Rooms and not to forget our quaint and cozy cocktail lounge to relax with your favorite drink while socializing or watching sports on one of the many flat screens. ... more   less 
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Also Known As:
Grandstay Hotel And Suites
Grandstay Hotel Appleton
Wingate Hotel Appleton

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