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“Terrible Internet and Satellite TV”

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Extended Stay America - Appleton - Fox Cities
Ranked #20 of 25 Hotels in Appleton
Reviewed May 11, 2013

I have stayed at this hotel a few times in the recent months. Overall the hotel and staff are ok. The internet service is deplorable,not reliable, and extremely slow. There is only wifi in the hotel so you can not hard connect to the internet service with a lan line. The speed is worse than dial up service of 15 years ago.

The other major complaint would be that the satellite tv they offer is a complete joke,literally couple news channels, 5 crappy espn channels or so and only two showtime channels which are not good.

If you are planning on staying here and using the internet for business or pleasure you will surely be disappointed.

Room Tip: No pool and no fitness center.
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  • Stayed: April 2013, traveled on business
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Thank JohnSmith201312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded May 13, 2013

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that our internet connection was not working properly during your stay. As this hotel’s manager, I can assure you that I have been in touch with our internet provider to ensure your experience is not repeated. As well, we are working to improve our channel offerings. Your remarks will definitely be taken into account as we do this.

Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I invite you to contact me, at APP@extendedstay.com, if you have any additional comments. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

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71 - 77 of 117 reviews

Reviewed May 11, 2013

This hotel has the worst internet speed I have ever experienced. The hotel should be fined for offering such an awful connection. The prisons around the country might have faster internet and a better choice for the TV channels. You should consider renting a jail cell for a week rather than staying at that hotel.
They also offered a so-called breakfast. I did not even attempt to sample it because it looked so disgusting. The plastic wrapped muffins cannot be served to domestic animals because it would be regarded as animal cruelty. The coffee, in very short supply, is a rusty colored tap water which leaves you with a lasting aftertaste.
The door to the room have some sort of hinges that slams the door so hard it makes the floor shake. It makes a mini-earthquake every time someone enters or exists a room. The cabinet doors in the rooms always close with a bang so you are bound to hear your neighbors slamming the cabinet doors. Bring some extra ear plugs if you plan to stay longer than a night.

Room Tip: Try any other hotel before you consider this dump.
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  • Stayed: April 2013, traveled with friends
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2  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded May 13, 2013

John - I appreciate you bringing your experience to our attention. I was disheartened to read that you were not satisfied with our internet access, television channel selection, or our newest feature, the grab and go breakfast. Please accept our apologies. Your comments will be taken into account as we work to improve all of these offerings.

I am grateful for the feedback you provided so we are able to continually improve our hotel. I would be happy to speak with you further. If you would like, please contact me directly, at APP@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

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Reviewed May 9, 2013

We were absolutely pleased with our stay at Extended Stay America. It is not luxury but is a GREAT deal for the price, clean and loved the kitchen facilities. Staff was friendly and helpful. The beds were the most comfortable we have slept in compared to those at comparable hotels. (and I LOVE the Green Tea soaps and shampoo!!) Only downside is that, other than 2 chairs, there is no lobby - my husband usually wakes up earlier than the rest of us and likes to go down and drink his coffee and watch the news without waking the rest of us up.

  • Stayed: May 2013, traveled with family
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Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded May 10, 2013

Diana - The staff and I read your review, and would like to thank you for writing such great things about the property. We are glad to know you enjoyed our amenities, especially our green tea shampoo and soap.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Reviewed May 4, 2013

Will be staying again in the future it was near everything that we had wanted to do and see, the staff was friendly and very helpful other guest were wonderful as well. We went to see The Lion King was also great if anyone wants to just get away this is the perfect spot to do that

  • Stayed: May 2013
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Thank blarsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded May 9, 2013

Thank you so much for posting a review of our property. I'm glad that you got to see the Lion King Broadway production.
Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Reviewed March 14, 2013

Recently stayed at the Extended Stay America for seven nights while on Vacation in Appleton, WI. It was an EXCELLENT value for the money!

I had a GREAT experience with Extended Stay America! The staff were friendly and professional, and the room was clean and comfortable. The full size fridge and kitchenette were great bonuses as well!

I wouldn't really call anything a negative, though I would have liked to have had more channels in the cable line-up, and the bed was a bit on the firm side for me. The mattress did have a nice pillow top though, so that kind of made up for it.

All in all, it was an excellent stay, and I would not hesitate to recommend Extended Stay America Fox Cities to anyone!

Room Tip: (There is no fitness center, or room service, but do not let this stop you. It is a great place to...
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  • Stayed: March 2013, traveled solo
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1  Thank WallaceP906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded April 17, 2013

Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay. We are currently in the process of upgrading our television channel package. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

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Reviewed February 7, 2013

While on business in the Fox Valley & other cities & states for that matter, we will first look to Extended Stay. At Extended Stat Appleton, the staff remembers our business travelers. The hotel is always very clean, the location is central to business within the Fox Valley and the staff are all very polite, professional and welcoming. It is our home away from home.

  • Stayed: February 2013, traveled on business
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1  Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded April 17, 2013

It is so rewarding to read that you had a comfortable stay with us. Thank you for your comments. I am glad to read that you were pleased with the staff and the accommodations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Reviewed January 31, 2013

Home away from home! We were pleasantly surprised by the clean, quiet room with wonderful quiet even heating in the cold weather. Room was quiet, convenient to get into from the parking, and the kitchen was nice though we were not prepared to make use of it as we might have. We thought the layout of the room was nice, not cramped at all...

  • Stayed: January 2013, traveled with family
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2  Thank Tiffany P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Appleton - Fox Cities, responded to this reviewResponded February 4, 2013

Thank you for letting us know our hotel felt like your home away from home. That is truly what we strive to do for our guests. We hope to see you again soon!

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Additional Information about Extended Stay America - Appleton - Fox Cities

Address: 4141 Boardwalk Ct, Appleton, WI 54914-7531
Phone Number:
Location: United States > Wisconsin > Appleton
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #20 of 25 Hotels in Appleton
Price Range: $66 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Appleton - Fox Cities 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay Appleton

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