I just completed an almost 2 week stay (fly home for the weekend) and returned back later in the eveniong last Monday. It was about 10 when I checked in and then I had work to do so I was up working until about 1am. I was so tired I figured I would climb into bed and finish up for about 30 minutes. As soon as I climbed into the bed, it felt cold (figuring just the A/C in the room), after about 30 seconds I realized I felt "funny" where I was lying. So I got up..when I looked at my shorts, they were wet...WET!!! So I immediately picked up the phone and called the front desk, the lady who answered asked how she could help and I said..."I need a different room, I just pulled the covers back to lie down for the night and the bed is wet", she said "oh..ok..I can move you to room 401". I said ok and said I'd be down. I have stayed loyal to Hilton (although this one definately has me thinking differently). I went downstairs and told the lady I had just called about switching rooms and her response...her response was..."OK". I thought to myself WHAT?? I had unpacked all my things and hung and placed in drawers etc, so I tried to give her another chance by saying, I grabbed the cart to move everything...and whe said.."Oh..ok..that's not a problem" >>>>>>>WHAT??? Yes, yes it IS a problem!!!
This was after 1am and I was to be up at 5:30/6:00am and now I have to be inconvienced because someone else didn't do their job and this lady at the desk doesn't care? So I moved all my things and just kept thinking that maybe I'd get a call to ensure all was ok with the new room...I waited..I waited Tuesday, Wednesday, Thursday and Friday and nothing. So I took the info on the welcome printout in the room and figured I'd write...tripadvisor just happens to have come first while researching where to stay on my current trip.
I honestly don't know how you can put a stickie note on the headboard saying everything has been cleaned for you..our new guest....and then have a wet bed..it still amazes me! I travel often, at least 3 weeks of the month most of the time and this is the first time that I have had anything like this happen and anyone care so little! Except a Radisson in Des Moines, IA back in 2003...and I till this day will not stay in a Radisson for business OR pleasure. It may be the same with Hilton properties...I'll see after this trip!
- Official Description (provided by the hotel):
- The Hampton Inn Appleton is located within walking distance to the Fox River Mall and within a few miles you'll find our beautiful downtown and river walk - which host a variety of restaurants, shops and coffeehouses. We're conveniently located only two miles from the airport and 30 miles south of Green Bay. So come down to our hotel in Appleton, where you'll soon discover that we offer family fun at our very core. ... more less
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- Also Known As:
- Hampton Inn Appleton Hotel Appleton
- Appleton Hampton Inn