Our stay went well. Check in was fast and room was wonderful. We were recognized as Carlton Club members but that was it. I was surprised they did not do anything special for us. When we stay at Country Inn and Suites they give us a gift bag with water and treats. Otherwise all was well.
Another couple that we were traveling with requested a wake up call. They called a little later for another wake up call, they made it clear that they wanted two wake up calls for different times. The hotel never gave them the first wake up call. Thankfully she woke up in time.
While we were waiting for our friend, a lady complained about how they have been up since 2:30 am because some other hotel guests were being to loud. I have to agree she should have called and complained and she did not. But what bothered me most was that the hotel staff continued to talk about this after she left. I thought it was very unprofessional for them to talk about this in front of other guests. The employee thought that he offered her coffee so everything should be better. It was clear to me that she was running in the half or full marathon that day (we were doing the same thing.) The last thing is you want is coffee before a run.
I received an email from the hotel to see what I felt and I never heard a response back about my issues - this upset me as well. When I stayed and Country Inn and Suites and told them about my stay I received an email from them about my response. I guess I will be staying at Country and Suites next time.
- Official Description (provided by the hotel):
- 390 Room convention and business class hotel for the discerning traveler. The hotel offers impeccable service starting with the doorman as you enter and the full service concierge near the front desk. The hotel's 36,000 square feet of meeting space allows for conventions up to 2000. The hotel has an indoor pool, whirlpool, sauna, and fitness center that are available 24 hours per day. The hotel's business center offers guests free high speed Internet access. The hotel also contains 3 restaurants - including the award-winning Vince Lombardi's Steakhouse - and 2 lounges featuring the Clubhouse - A Pub of Sports. Also located adjacent to the new 2100 seat Fox Cities Performing Arts Center. ... more less
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- Also Known As:
- Radisson Appleton
- Appleton Radisson