I've never been so disappointed with a hotel, I feel completely ripped off. We paid ~$350 USD per night per room for this place, and I feel we were at least $300 per night overcharged.
It started with us entering our room which smelled like it hadn't been opened in months. On checking the smelly room, I noticed, what looked like dried blood stains on the bed cover of the single bed, and the bathroom wasn't clean, with a dirty sink bowl, spiders, dirty bath mat... We asked three times for the bathroom to be cleaned, and at one point I took the bath mat to reception to show them. It was finally cleaned the following day on the regular room clean, however the spiders webs remained.
The internet wasn't working when we arrived. We asked several times when it would be working, with the response often being that it worked in reception area - not what you want to hear. I think our nagging finally worked and a technician came and fixed it for the rooms too.
Upon check out we had a nice surprise to find we had been charged for pool towel use each day and also a transfer to the city, which we'd been told was a service provided by the hotel each day. We were never told there was a charge for any of these items - and given the ridiculous price we were paying for the rooms, it was a cheek to charge for pool towels on top!!!
They were four stars on their logos, but in my opinion, this would be two stars at best.
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- Also Known As:
- Golden Beach Hotel Fortaleza, Ceara, Brazil