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“Everything is below average”

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Vila Gale Fortaleza
Ranked #31 of 95 Hotels in Fortaleza
Level Contributor
106 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Everything is below average”
Reviewed September 13, 2013

Deceptive hotel. Towels are terribly old. There is no gym, only few broken “for home use” equipment. You can’t walk around because it is really dangerous – this problem is not about the hotel, but about Fortaleza. If you like to walk around and see things by yourself, Fortaleza is the wrong city. It is too dangerous (rank #1 in homicide in Brazil, as told by locals). Back to the hotel, once you can’t walk by the sea side you must stay in the beach right in front… but you must not leave some boundaries. Pool is not impressive, food is below average, service is regular, room is ok but too noisy (poor quality door isolation). Most of the hotel is looking old and poorly maintained. I would come back only if it is my last option in Fortaleza.

Room Tip: by the end of the row..
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarlosFPinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
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English first
Alexandria, Virginia
Level Contributor
180 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed August 27, 2013

This property is the best based on what we saw in the line up for Fortaleza hotels......just a 10 minute ride to/from airport and about 12 minutes from awesome eating at fine restaraunts for these international " foodies" .
Basic clean room, spartan , incredible view ( thanks to the wonderful Jose at the front desk ,whose English was a a relief, she is awesome ) Josefina u r the best !!!!
Housekeeping was excellent...unfortunately we did not get the tall gentleman's name but this review would identify him. He was wonderful.
Breakfast was very good with a fresh fruit display to die for. Plenty of meat and cheese,and bread to satisfy all tastes..
Coffee always tasty but some issues of HOT coffee as stereo would burn out.
Bar,....hmmmm nice guys but no consistency , for example....we were there for 10 full days and each day the tender needed to chase down a cork screw...... Seriously , every day ,for 10 days and there was no anticipation of our needs ,.....EVER ! We ordered 2 bottles of wine every day and every day was a mystery........even after tipping , which nobody does. But again nice guys.

But the culture is not ready for prime time world soccer and Olympics .....lots of work to do .

Rent a cops tell all visitors to not venture away from hotel property ,which is total BS..... Just don't wonder about after zombie time ( after late dusk) otherwise according to the cops one will be robed raped and thrown into the ocean.......

Room Tip: Best place for incredible beach !!!!
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Stayed August 2013, traveled as a couple
Helpful?
1 Thank sucefredto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 9, 2013

The Hotel has excellent accommodations, as well the meals they prepare there. It is located 7 km away from the city center, in a very calm location. You just have to cross a street to enter the best beach Fortaleza has.
In the beach, near the hotel, there are several bars and restaurants, where you can enjoy Brazilian music

Room Tip: Request a room with a view to the swimming pool area and the beach
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fernando C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed February 26, 2013

I really wanted to like this hotel...but it just wasn't in the cards. The negatives really outweigh the possitives. Let me preface this by saying that I am fluent in Portuguese, so communication was not an issue. Here is a quick rundown:

Cons:
-Location. Very dangerous at night. Only travel by taxi and never walk around the area; you can basically only walk acroos the street to their beach baraca, which closes at 5 PM. It's a solid 15-20 minute taxi ride to the beira mar area, going through some real sketchy areas.
-Reception. Mixed to poor service at check in, but friendly service at check out. I asked for a sea view room, and was given a room with a view of a pink wall. Changed to another room with a slight view of the sea, but more with a view of an empty lot with lots of garbage and a donkey munching on the garbage bags. Phone didn't work, so I changed to another room with the same room. Thank god I speak Portuguese, or it would have really been tough. Oh, the card key didn't work in my room, and it took 3 trips to reception to get the internet password correct. Never an apology from reception, just indifferent service.
Noise. If you like doors slamming all day and night, then this is the place for you. Impossible to sleep after 6 AM, because doors are slamming, and noise is echoing all throughout the hotel. Bring earplugs if you intend to sleep.
Smell. Whole hotel smells like there is some sort of stew or beans cooking all day long.
Beach baraca. Very convienent and right across the street. Nice structure, with beach palapas and plenty of chairs. Food is hit or miss, and the service is real spotty...don't count on anything getting to you fast. There is music, nice bathrooms and showers; if you are patient, it is a nice place to be on the beach.
Paying for drinks at pool bar. They have a very annoying system the might have worked well 100 years ago...Every single drink needs to be recorded manually on a pad, you have to repeat your name and room number, and then sign every time. There is zero concept of a tab, or just keeping your bill open until you leave. Lame
Toilet in bathroom. Old old style Brazilan toilet that barely flushes. They need to be ripped out and replaced with modern ones that are in an modern Brazilan hotel.

Pros:
Pool. It's nice but loses sun at about 430 PM.
Pool bar. Cool beer and drinks.
Price. I paid $100/night using their web site
Breakfast. It's a big spread...buffet with everything
Wifi. Once the code was finally figured out, the signal was strong in the room and hotel; almost nothing at pool bar.
Shower. Tons of hot water and lots of preasure...but the glass enclosure wasn't good and I had a flood in the bathroom after every shower.

There is a small safe in the room, but there is a fee to use it.

Those are the facts...I hope it gives you a better idea of what to expect if you go there.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bouldercolorado45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Fortaleza hotels

Bilbao, Spain
Level Contributor
146 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed August 29, 2012

Vila Gale Fortaleza is a reasonably acceptable hotel. Level-wise, it resembles a bad European four-star hotel. I feel that maybe it was ok. for the price btu I am not sure that I would go back to it if I had a choice. There were some problems witht he staff and at some point I felt they find me a nuisance, although I felt that my problem was legitimate.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trvlgrll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 6, 2012

We spent 07 days with our kids (02, 07 and 09 years old) at Vila Gale Fortaleza, on 2012/july. You just need to cross the street to reach the sand in Praia do Futuro, which is a very good and nice beach for the family. The hotel has a good infrastructure at the beach and their food there is quite good. If you rent a car it has easy and free place for parking. The dinner included in our pack is not that bad, correctly and with many different options for all, everybody will find something good. May be not memorable, but good. The staff was gentle. Our bedrooms and bathrooms were well cleaned and good. The linens were quite good. The restaurant and looby area were a bit old fashioned, but the restaurant area is in a rebuilding process. On Sunday evening there were a forró music show that was very good and funny, we enjoyed it. We had good time there and will probably stay there again. It's not a luxurious hotel, but it's a very good option for holidays with kids. We recommend, is a good deal for your budget.

Room Tip: As we are a family of 5, we asked for interconnected room and it was very good. We stayed at rooms 1...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SimoneMMCampos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
148 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 6, 2012

The hotel is big, but a big lack of cordiality at the reception desk. I would think twice before coming back.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raphael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Gerente at Vila Gale Fortaleza, responded to this review, February 7, 2015
Dear Customer,
We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza.
The hotel entire team works very hard day after day to exceed our guest's expectations.
You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again.
We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal
Yours sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Fortaleza

Property: Vila Gale Fortaleza
Address: Avenida Dioguinho 4189 | Praia do Futuro, Fortaleza, State of Ceara 60183-707, Brazil
Location: Brazil > State of Ceara > Fortaleza
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Fortaleza
#7 Luxury Hotel in Fortaleza
#16 On the Beach Hotel in Fortaleza
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vila Gale Fortaleza 4*
Number of rooms: 320
Official Description (provided by the hotel):
This hotel is situated over the Futuro beach and 10 minutes away from Avenida Beira Mar promenade and the centre of Fortaleza. Guests may relax on the palm-lined beach or take a tour of Ceara's capital city. Fortaleza airport is roughly 17 km away. Opened in 2001, the hotel pays tribute to ancient Brazilian people, utilising natural decorative materials such as coconuts, basketwork, wood and decorative stones. The hotel comprises a total of 300 rooms where we feature 15 suites suitable for families. Facilities include a 24 hour reception desk, wheelchair access ways and free wi-fi internet in common areas. Guests may take advantage of several shops, 3 restaurants and a bar. Children are welcome to visit our Nep Kids Club and the playground. The well-kept rooms are with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable, private balcony, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the hotel outdoor there is a swimming pool in the hotel grounds. Sports enthusiasts can work out in the gym and enjoy a game of tennis or darts. Guests can also unwind in the sauna. ... more   less 
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Also Known As:
Vila Gale Hotel Fortaleza
Vila Gale Fortaleza Ceara, Brazil

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