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“Quite good, but not excellent”

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Soleluna Casa Pousada
Ranked #9 of 71 Trancoso B&B and Inns
Certificate of Excellence
Sao Paulo, SP
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Quite good, but not excellent”
Reviewed March 16, 2014

We were in two couples, so we booked the Mini Spa (two independent rooms with a private swimming pool). My boyfriend and I arrived very late (around 1am or 2am)... no one was there to welcome us, so the taxi driver (who knows the pousada) showed us our way to our room. The next day our friends arrived to occupy the other room, but we were told that the air conditioner was not working! The good thing was that our friend was sick, so he didn’t really need the air conditioner. The people who work at the pousada were quite nice. The pousada does not have many rooms, so the breakfast was quite peaceful. They offer scrambled eggs, omelet, tapioca pancakes, and there is a variety of breads and cakes every morning. One morning we woke up early because we wanted to go to Praia do Espelho, but breakfast was not ready until 8:30am. That´s when breakfast starts! So we were waiting for a long time until it was served. The other thing that we were not very happy was the fact that the owner was almost never there... Not even when we were checking out. We mentioned to the breakfast ladies that we were going to leave around 5PM, and we still had to pay but no one was there to check us out! We still had to pay the remaining 50% of both rooms (R$2500)! We waited a bit, but just the gardener was there... so we left and sent an e-mail to the owner saying we would make a deposit later on. We paid to say 5 nights, but be stayed 4 nights because our fight was leaving on Tuesday evening. What really disturbed me was that they did not clean our room on the last day, when in fact we had paid the following night so they had to clean. I heard during breakfast that they were going to move another guest to our room after we would check out, so probably they didn´t want to clean the room twice. The pousada is located not too far away from the famous Quadrado, surrounded by nature, and the rooms are quite nice!

  • Stayed March 2014, traveled with friends
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Helpful?
1 Thank mleme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, March 18, 2014
Thank you for sharing your experience. main point seems the lack of presence of owner and lack of reception or 24 hour hotel service. We really try to communicate this all the time and this becomes one more occasion to communicate what Soleluna is and tries to not be. we are not a 24 hour service hotel. I do not want to turn into a concierge of my pousada and Jassi and Elieni and Gledson can pass the credit card for final billing better than me. Odly enough our team and our presence seems to be mostly appreciated by everybody in the internet.
Regarding the other details information is not correct. Air conditioning was working in single Auto Mode (much different from not working and that we were waiting for the part that would have fixed the problem). Gledson, our gardner and maintanace, was here at the moment of their departure. Guest can be sure that we did not play tricks cleaning at night for a late arrival. Our bookings come in way before the day of arrival. We are not a 24 hour nor a 12 hour serivce hotel. Pls discuss openly with owner or staff via email or phone before publishing insinuations of this type!
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146 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 13, 2014

we found soleluna online and decided to stay here as a part of our 3 week honeymoon in brazil. after several exchanges with the owner, it seemed like the best option given the fact that we were going to be in trancoso over new years- the high season when the town is nearly sold out. we were excited to have even found a room.

we had agreed on a ride from the airport with the owner, stefano. when we showed up at the airport he was nowhere to be found. when we did finally track him down he was on the phone with an unhappy guest and could not be bothered. not a good start. in addition, on this trip to pick us up from the airport he'd decided to run errands in town. one of them included getting his car fixed. it wasn't ready by the time our flight arrived so we had to wait in town for about 1-2 hours before finally getting a ride to trancoso.

once settled we were happy- the room was well appointed and comfortable (beware of the mosquitoes and open windows- they can be ruthless). the property itself is lovely- lots of open space, a nice pool, a pleasant breakfast area and plenty of privacy for each room. however, as the week went on, it became apparent that the owner, stefano, wanted to spend as little time as possible around the property.

we were americans in brazil. we admittedly do not speak portugese. that being said, we are very well traveled and can certainly figure things out on our own. however, for the amount we were paying every night (the rates were at least double what normal rates are), it would have been nice to have someone on hand to help us with basic questions (where might we rent a car, do you have a taxi service, any restaurant suggestions, what's the best way down to the beach, where are the parties, what goes on in town, etc). instead stefano just posted a note with a brazilian cell phone number to call if there were problems. (we did not have a brazil cell phone #).

stefano was always in a panic and in a hurry and certainly was not much help. he was constantly blaming problems on other people and always seemed crazed. thank goodness the pousada next door (jacaranda- i suggest you look this one up and consider staying there) had a front desk with someone on staff from 9 am to 10 pm every day. they helped us with basic needs in/around trancoso.

things slowly started to go wrong at the pousada- we did not have hot water for 2 days, we did not have an internet connection for 2-3 days. not major things in the grand scheme of things, but they were things that could have been sorted if there had simply been someone on the property to explain this to. again, stefano was nowhere to be found.

it must have been the stress of the high season, but overall, we left trancoso feeling frustrated and disappointed despite staying at a pousada that on the outside seemed perfectly well appointed and nice.

even the morning of our check out, no one was around to settle the bill or check us out of the property despite the assurance that that would be the case.

there are plenty of amazing pousadas in trancoso. if we go back we will certainly stay some place else.

  • Stayed December 2013, traveled as a couple
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Helpful?
3 Thank mjotto30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, March 24, 2014
I am really NOT sure to whom this REVIEW should have been addressed. Perhaps MORE HELPFUL in the page dedicated to TRANCOSO. Many non -brazilian travelers would want to read guests' experience in Trancoso during New Years Eve.

The place to be for Brazilian young hipsters, full of parties and beautiful people, becomes also a chaotic and very expensive place. For some a fantastic experience. For others a disorienting one, especially for foreigners. And it is certainly not preventing guests to come to Soleluna that you will help NON-BRAZILIANS to make their right choices for their New years eve.

It is a delicate matter that of owners’ presence inside property. It is hard work all year long. When you deliver the film I believe the director should make a step backward to allow guests enjoy property without owners watching on you. Actually there are pousadas where guests don’t even meet owner.

This said, owner really felt the responsibility of Guests positive experience during their special occasion. I did try to provide precious information to guest both via emails and at pousada. Within the limits of my possibilities and while dividing myself with many things to take care of. Including trying to recover from overstress (guests saw me twice on a montain bike, they probably thought I am always on vacation!!!!)

Owner for sure should not be there to check out at 6.30 am. Unless you want owners to be 24 hour slaves. Leaving without paying even if our principal made was there to help to check out, and our transfer man was there to take them to airport, is negative to say little.

A painful negotiation began via email, with guest stating my personal bad service and suspects of overcharging and other similar things. and an obvious implicit menace to leave a negative Review if not compliant to discount price down.

We were down graded 6 positions after this review against our competitors. tk.you!
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Washington DC, District of Columbia
2 reviews
Reviewed October 4, 2013

This was one of the most beautiful pousada's I've stayed at in South America. The staff is incredibly friendly and helpful. The accommodations were perfectly comfortable and the surrounding gardens & pool were amazingly serene. Stefano was incredibly helpful, flexible, and knowledgeable about the best places to check out and chill. Just an all around incredible experience that I will certainly never forget.

  • Stayed December 2012, traveled solo
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Helpful?
Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, October 17, 2013
Thank you John for your wonderful review. we were all very happy here to read it. this is what makes the Soleluna project so nice after so many sacrifices. Some incredible people coming in from all over the world. i guess this happens because of the identity of Soleluna, still trying to be a place where special people will find a piece of magic to recollect ideas. John came in with this spirit, a mix of zen illuminated idea of advanced digital project development, yoga, readings on the ebook, sports, and obviously fun and good time. Despite an accident, I am so glad he fount some and many of these things. I hope one of His projects will bring him back one day to visit us.
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Brisbane
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 16, 2013

I absolutely loved this place, and cannot recommend it enough. 4 of us spent a few nights in the Mini Spa in January this year, and have to say it was the best accommodation we had on the whole trip to Brazil. Stefano was very friendly and gave plenty of suggestions on things to do in the town. I was a little hesitant to book this place at first based on other reviews, but really goes to show that you have to make your own mind up!

The Mini Spa has its own pool which they cleaned regularly for us, plus its own kitchen area so you can cook for yourselves. It's a short walk into town, and far enough away to be more peaceful than other places closer in.

Room Tip: Go for the mini Spa - it's the best value if you are two couples, and the most private.
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
Thank LatinAmericaLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, October 17, 2013
Thank you, please come back...! Soleluna is a short walk from main principal square the QUADRADO. we are not on the beach, we are not in the quadrado. but we are close to both. so in one staying you will get the experience of the amazing BEACHES, the QUADRADO and its magic, and the ULTRA GREEN tropical experience of the bahian nature, in synthesis a simple but chic eco tropical retreat.
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Rio de Janeiro, RJ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 14, 2013

Our family stayed at the Soleluna pousada for 4 nights last week and we had a great time. The rooms were spacious, with lots of outdoor patio space and everything worked. We found the staff to be very professional and there was always someone around if something was needed. The breakfasts by the pool were really good. The kids loved making ‘Pao de Quiejo’ with the ladies. The pousada is in a tropical setting and is very quiet. We even had Toucans in the trees above the room. The pousada is about 4 blocks from the Quadrado so having transport is probably a good idea, especially with kids.
The owner Stefano speaks English perfectly and answers his emails super fast, so if you have a question before your trip, he will answer you in a second! He really is very professional, very helpful and great to chat with. I highly recommend this pousada!

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, October 17, 2013
Dear Stephanie, thank you for sharing your experience with future guests. Please do come back and we will try to make it a beautiful staying for you and your wonderful family!
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Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2013

My partner and I had the privlege of staying at Soleluna Casa Pousada last week, for only 5 nights, we are looking forward to our return for a much longer stay. Easy check in, fantastic breakfast, great location, lovely staff, and the most relaxing environment one could ask for. Thank you Stefano. See you soon, Mark and Christopher

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank mca22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, October 17, 2013
Thank you Mark for sharing with future guests. I hope you will come back and that we will be able to offer an other beautiful staying! abrçs stefano
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Belo Horizonte, MG
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 15, 2013

My husband and I had a wonderful time in this paradise. The pousada is rustic but very well decorated with a wonderful landscape and very spacious rooms. This lodge has a different format, since there is no reception counter and all the services happen in the morning. During the afternoon and at night there is no one there. We felt like home. People in the pousada were very, very friendly. The only BUT about this place is the distance to the beach if you won't have a car there and it is close to quadrado, but at night you have to walk on very dark streets.

Room Tip: We stayed bangalow "grande" and it was very quite and private. I would also recommend the...
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Ninanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolelunaCasaPousada, Owner at Soleluna Casa Pousada, responded to this review, March 17, 2013
Thank you Ninjan, and hopefully come back soon! Reception services will get better soon, with construction of informal reception (finally the idea came that satisfied me) but yes guests who choose SOLELUNA should be aware that we are not a traditional pousada with 24 h. hotel service. We try to focus more on the offering a sensual, cinematographic experience. Space privacy and beauty are to us primal, services such as high quality NATURAL breakfasts, with excellent natural products. friendliness and a feeling of casual comfort. Because we are not an hotel, visits of beautiful birds, or monkeys are not uncommon, hummingbirds are coming back after we planted lots or red flowers (alpinias) stefano
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Additional Information about Soleluna Casa Pousada

Property: Soleluna Casa Pousada
Address: Rua Jovelino Vieira s/n, Porto Seguro, State of Bahia 45818-000, Brazil
Location: Brazil > State of Bahia > Porto Seguro > Trancoso
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 71 B&Bs / Inns in Trancoso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Soleluna Casa Pousada 2.5*
Number of rooms: 9
Official Description (provided by the hotel):
Soleluna is a charming house-pousada, meaning a place where you will find the comforts of a vacation house, together with the services of a quality pousada. Soleluna is designed with a special attention to rustic design, spacious privacy and comfort. Dim ambience lights at night, wide wood and glass windows and suspended deck verandahs with views over lush tropical vegetation, result in a natural comfortable unique experience of your staying. Services include WIFI wide band in all areas, Cable small Tvs, and AC in all rooms. Soleluna is composed of one main villa, TWO pools and SIX SPACIOUS BANGALOS that can be rented individually or in combinations. One pool in common area and one mini pool with hydromassaje belongs to the MINI-SPA BANGALOS. All of its views are spectacular, suspended amidst the blues, and an amphitheater of lush tropical vegetation. Soleluna is ideally located in central Trancoso, one of Brazil’s hippest beach locations, 350 meters from enchanting Quadrado Historico, where all the cafés and restaurants stand. And 2 minutes drive, 12 minutes walk to beaches. ... more   less 
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Also Known As:
Soleluna Casa Pousada Trancoso, Brazil

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