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“Best gourmet space in a hotel”

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Sheraton Da Bahia Hotel, Salvador
Ranked #14 of 110 Hotels in Salvador
Certificate of Excellence
GreenLeadersGold level
Reviewed July 27, 2014 via mobile

Independently of being or not a guest at the Sheraton, its gourmet space and layout is a great introduction to the excellent dishes served. I've been there four times: always very tasty and visually attractive. Check it out!
My friends from American Society International have also endorsed it.

Stayed: July 2014
Thank Nelson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded July 30, 2014

Dear Nelson C,

We are really proud to receive great comments about your Sheraton da Bahia experiences.

Food and Beverage staff are very happy and gratified with your review and recognition.

It is a pleasure to welcome the American Society International and to know that they have endorsed us!

We hope to keep having you as our client (guest or not) in Sheraton da Bahia Hotel, Salvador.

Sincerely,

Carla Ferreira
Management Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 - 156 of 1,179 reviews

Reviewed July 9, 2014

We stayed at this hotel during the world Cup. We initially checked into a different hotel but then decided to check out early and find a better place.
This is excellent value. It was comfortable, nicely located, very friendly staff and great service.
I highly recommend it!!

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ramin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded July 14, 2014

Dear Ramin K,

We couldn't be happier after your review. We are glad to know that we could achieve our most important goal: your complete satisfaction!

We look forward to welcome you again at Sheraton da Bahia Hotel to enjoy our nice location, "friendly staff and great service".

Sincerely,

Carla Ferreira
Management Assistant

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Reviewed July 7, 2014

Just returned from 5 nights at the Sheraton. I was quite excited before getting there but was left extremely disappointed overall. Upon check in, I was upgraded to a 'club room' (SPG Gold). The lobby was nice and modern and check in was fast, so the start was as good as it got.

The room was modern but tiny, no difference with the standard rooms, the bathroom floor had 5-6 short hairs (yes). The bed was unbelievably uncomfortable with and the AC hardly worked throughout our stay. The biggest shock was the 'Club' Lounge, one large bedroom was turned into a so called 'lounge'. Very poor continental breakfast and evening snacks and no alcoholic beverages. The normal rate for the club room was about 180 usd more than the standard room per night which makes me wonder how the people who actually paid that much more must have felt!

the service was so so ... about 5 people in the whole hotel spoke english. Not a single person in the restaurant spoke a word. At the bar I ordered a drink, the lady sent over her english speaking colleague who told me: 'Please stop speaking like a Cheetah cause she won't understand and she will wonder what you've asked for (using profanity!) . Another evening, we were drinking by the pool and towards the end of the night, the waiter, with very broken english came over and said that his shift was over and asked for his tip!

The breakfast was not too bad but since the hotel was really busy the breakfast room was more of a war zone than a restaurant! (not blaming that on the hotel). We had lunch one day which was very average too.

The internet was worse than my dial up connection of 20 years ago. Every time I complained, they said it's because the hotel is full, they blamed all the problems on their occupancy, but as a supposed '5' star hotel, shouldn't they be prepared to serve a full house?!

The location is not good either. It's close by cab to everything but it's on a very dodgy/scary street (especially at night). Salvador overall felt like the least safe city that I visited in Brazil on my 20 days trip.

The only positive about this hotel was the spa and in particular the amazing therapist Emanuella whom gave me one of the most amazing massages I ever had. If it wasn't for her, I wouldn't even give this hotel a rating of 1. I really hope the management does something to fix all these issues since the hotel looks nice and modern on surface...

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank salarvafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded July 9, 2014

Dear sava87,

Thank you for take your time sharing your opinion about Sheraton da Bahia Hotel.

Considering the impression you had about your stay with us we would like to apology if our services didn´t match your expectations.

Training will be reinforced in all areas in order to avoid we receive negative comments and to assure that situations as you detail do not repeat themselves. Our department managers are already reinforcing our concepts in their daily briefings with our staff.

Please be assured that we take all guest comments very seriously and your feedback is essential for us to increase our guest satisfaction which is our ultimate goal.

Sincerely,

Report response as inappropriate
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Reviewed July 5, 2014

On an extremely noisy street and without insulated windows, you will not get a good night's sleep.

The internet is so slow, it's practically useless despite calling twice for service.

Rooms, though recently remodeled, are on the small side.

Very good breakfast.

Extremely expensive and irrational pre-paid policies, having to send copies do your id and credit card in advance. This during World Cup, but still not Sheraton standards.

Stayed: July 2014, traveled with family
1  Thank HeyDude09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded July 9, 2014

Dear HeyDude09,

Thank you for sharing your experience at Sheraton da Bahia Hotel Salvador with us.

It is important for us to monitor our performance and know about our guests experiences to improve.

We had a problem during four days with our local internet service provider which resulted in a reduction of our internet to about thirty percent of its normal capacity, thus generating a service far below our normal internet capacity.

The pre-payment policies are common in World Cup period.

We look forward to welcome you once again at Sheraton da Bahia Hotel to have a new experience.

Sincerely,

Carla Ferreira
Management Assistant

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Reviewed June 30, 2014

I have stayed 2 nights in sheraton hotel salvador ,for world cup 2014,i am iranian,my name is ALI DASTJERDI .the hotel is very clean ,comfortable,nice room,the beds are so good,also pillo and blankets are comfortable,bath and showers are good,view the room was for swimming pool and park ,so was nice.only one supermarket is near the hotel and it was almost closed !!mini bar is good . bottle of water and tea and coffe are not free in the room!around the hotel is safe,,the staff are so helpful ,kindness and they can speak english well ,the receptions are so friendly,and thanks them for late check out,,wi fi is free in the room and lobby so its good,,swimming pool is nice with a nice bar next to it,but the water was so cold !the breakfast is fantastic only one thing i have to say and that is the TOASTER!. I always like to have toast bread for my breakfast but that toaster is not acceptable for SHERATON da bahia hotel salvador!!,

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ali d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded July 3, 2014

Dear Ali Dast Jerdi,

We appreciate you take your time to post such positive comments! It's always great to hear that our guests enjoy themselves during their travels.

We ask for apologies for the toaster and we are already providing a new one to substitute it.

We look forward to welcome you once again at Sheraton da Bahia Hotel to have a new experience.

Sincerely,

Carla Ferreira
Management Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

Firstly, and importantly, this hotel is clean, with good rooms, comfortable beds, good security and a general sense that it is an established hotel.

The surrounding area is tatty, but safe enough, despite suggestions to the contrary. It is a 20 minute walk to the Historic Center and, in daylight at least, is not a problem at all.

The hotel falls down in two or three areas, though.

The bar menu is hopelessly limited and the food is not great when it arrives. Very few staff speak English, so not great for travellers who do not speak Portuguese.

For some reason, the aircon is absolutely freezing in the reception and bar area, to the point where it can be too cold to sit and drink in the bar, which defeats the object somewhat.

Breakfast buffet is excellent, which makes it odd that the rest of the food is so average.

Everything works, though, including the wifi, and in South America, that is not a bad thing.

Stayed: June 2014, traveled on business
Thank Euro327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded June 27, 2014

Dear MarkGeorge,

Thank you for sharing your experience at Sheraton da Bahia Hotel Salvador with us.

Please be assure that we take guest comments very seriously and your feedback is essential for us to increase our guest satisfaction which is our ultimate goal.

The hotel is providing english classes for our associates since our openning with the aim to improve communication with guests.

The bar menu has changed in the World Cup period with the purpose to be a quickly service.

The temperature of the air conditioning was already regulated for the raining season.

We look forward to welcome you once again at Sheraton da Bahia Hotel to have a new experience.

Sincerely,

Carla Ferreira
Management Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

The Sheraton is clean, rooms are spacious with good quality linens, staff are incredibly helpful and friendly. It has a nice pool and is well located in the center of the city, walking distance to the old town. But it's on a very noisy street. Ask for a room in the back for less noise.

Room Tip: rooms on the back side are a bit quieter
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 14mickeyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton Da Bahia Hotel, Salvador, responded to this reviewResponded June 20, 2014

Dear 14mickeyD,

Thank you for taking your time to post such positive comments! It's always great to hear that our guests enjoy our structure, staff and service.

Our effort is always to provide an excellent service for our guests.

Will be a pleasure to welcome you back at Sheraton da Bahia Hotel Salvador.

Sincerely,

Carla Ferreira
Management Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Da Bahia Hotel, Salvador

Address: Avenida Sete de Setembro 1537 | Bahia, Salvador, State of Bahia 40080-001, Brazil
Phone Number:
Location: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Salvador
#6 On the Beach Hotel in Salvador
#8 Business Hotel in Salvador
#10 Romantic Hotel in Salvador
#10 Luxury Hotel in Salvador
Price Range: $85 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Da Bahia Hotel, Salvador 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Enjoy a comfortable and convenient stay at Sheraton Da Bahia Hotel, Salvador. Our upscale hotel in Salvador, Brazil features modern guestrooms near Museu Rodin Bahia and Porto da Barra beach. ... more   less 
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Also Known As:
Sheraton Da Bahia Hotel, Salvador Brazil

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