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“Unhelpful staff - Unreliable management - Stay away!”
Review of Sol Bahia Sleep

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Sol Bahia Sleep
Ranked #74 of 110 Hotels in Salvador
Reviewed January 7, 2011

I arrived at this hotel in the evening and the receptionists could not find my booking. I provided them my voucher, but it wasn't enough for them.
They also did not want to contact the customer services from the travel agency that I used that was based in New York.
After making an international phone call, I was given a room. For my surprise, my room key did not work and I had ask the porter to re-activate my key at the reception whilst I waited in the corridor for it.
The hotel itself is really far from the main sites of Salvador and the taxis in Salvador are utterly expensive.
My advice is to avoid this hotel, unless you are certain that your room is booked and that your main destination from there is the airport.
I've also had a problem at the bar, when I asked for two bottles of sparkling water and I was given still water. After I complained, the waiter only changed one bottle to sparkling.
On my check-out, I was forced to pay a tourism tax to the receptionist, even though I said that all the taxes were already settled by my travel agent.
After I got back, I contacted the travel agency and that contact the hotel management for explanations... For our surprise, they denied everything. They said that I had never stayed at their hotel, even though I had the proof of it.
I wanted my money back or at least the refund for the international phone call that I made to New York, and after two months since my trip, I managed to get the travel agency to refund me the phone call.
The hotel has not even issued an apology letter. This is definitely frustrating and an insult to any customer!

  • Stayed: November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank bravisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 12 of 438 reviews

Reviewed 1 week ago via mobile
Google Translation

Stayed: September 2017, traveled on business
Thank Thaiara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

Room Tip: Os quarto localizados no prédio da recepção oferecem uma bela vista do mar
See more room tips
  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Francisco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: November 2016, traveled with family
1  Thank Thaimendes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: September 2017, traveled on business
1  Thank Enmeson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2017 via mobile
Google Translation

Stayed: September 2017, traveled with family
1  Thank victor f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2017
Google Translation

Stayed: August 2017
Thank MARISSFBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sol Bahia Sleep

Address: Rua Manoel Antonio Galvao 1075, Salvador, State of Bahia 41741-550, Brazil
Location: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Salvador
Price Range: $32 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Bahia Sleep 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Sol Bahia Sleep is a practical and economical hotel and a great choice for both business and leisure travelers. Conventient located in Salvador, it has a prime position overlooking the Patamares Beach, one of the best in the region. In addition, it offers an execellent structure to host events with 09 conventional halls. The Sol Bahia Hotel is located just few kilometers from the main tourist and leisure activities of the city: Parque Metropolitano de Pituaçu, Lagoa do Abaeté and Farol de Itapuã, besides CAB - Administrative Center of the Bahia and Paralela Shopping Mall. ... more   less 
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Also Known As:
Sol Bahia Sleep Salvador, Brazil

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