I arrived at this hotel in the evening and the receptionists could not find my booking. I provided them my voucher, but it wasn't enough for them.
They also did not want to contact the customer services from the travel agency that I used that was based in New York.
After making an international phone call, I was given a room. For my surprise, my room key did not work and I had ask the porter to re-activate my key at the reception whilst I waited in the corridor for it.
The hotel itself is really far from the main sites of Salvador and the taxis in Salvador are utterly expensive.
My advice is to avoid this hotel, unless you are certain that your room is booked and that your main destination from there is the airport.
I've also had a problem at the bar, when I asked for two bottles of sparkling water and I was given still water. After I complained, the waiter only changed one bottle to sparkling.
On my check-out, I was forced to pay a tourism tax to the receptionist, even though I said that all the taxes were already settled by my travel agent.
After I got back, I contacted the travel agency and that contact the hotel management for explanations... For our surprise, they denied everything. They said that I had never stayed at their hotel, even though I had the proof of it.
I wanted my money back or at least the refund for the international phone call that I made to New York, and after two months since my trip, I managed to get the travel agency to refund me the phone call.
The hotel has not even issued an apology letter. This is definitely frustrating and an insult to any customer!
- Official Description (provided by the hotel):
- The Sol Bahia Sleep is a practical and economical hotel and a great choice for both business and leisure travelers. Conventient located in Salvador, it has a prime position overlooking the Patamares Beach, one of the best in the region. In addition, it offers an execellent structure to host events with 09 conventional halls. The Sol Bahia Hotel is located just few kilometers from the main tourist and leisure activities of the city: Parque Metropolitano de Pituaçu, Lagoa do Abaeté and Farol de Itapuã, besides CAB - Administrative Center of the Bahia and Paralela Shopping Mall. ... more less
- Reservation Options:
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- Also Known As:
- Sol Bahia Sleep Salvador, Brazil