When my travel agency suggested we went to this hotel, were we were going to go to the Amazon, my family was thrilled. However in a 15 day trip in Brazil this was the only hotel whose customer care is less than poor.
All my effort to plan each of the days in the hotel with my travel agency were useless: when you arrive they have defined whatever timetable suits them for your different excursions superseeding whatever they had previously confirmed to your travel agency. This was not a personal issue, all the people I talked to encountered this problem. The fact that they control your movements into and out of the hotel is their joker card.
If you don't care about timetables, you will have a good time. If you feel that the timetables are important then this place is not for you. Their typical trips around the hotel include the encounter of the waters and a colony of indigenous people, jacare spotting, tribal dance, piranha fishing, excursion to the jungle.... or swimming in their river pool. The excursion into the jungle off the hotel is by far the best of their offering. On the other side of the scale, the tribal dance is the typical tourist setup. A must is a visit to the encounter of the waters.
The staff is very helpful, and at the same time fearful of their management (when I arrived by bedroom was...When my travel agency suggested we went to this hotel, were we were going to go to the Amazon, my family was thrilled. However in a 15 day trip in Brazil this was the only hotel whose customer care is less than poor.
All my effort to plan each of the days in the hotel with my travel agency were useless: when you arrive they have defined whatever timetable suits them for your different excursions superseeding whatever they had previously confirmed to your travel agency. This was not a personal issue, all the people I talked to encountered this problem. The fact that they control your movements into and out of the hotel is their joker card.
If you don't care about timetables, you will have a good time. If you feel that the timetables are important then this place is not for you. Their typical trips around the hotel include the encounter of the waters and a colony of indigenous people, jacare spotting, tribal dance, piranha fishing, excursion to the jungle.... or swimming in their river pool. The excursion into the jungle off the hotel is by far the best of their offering. On the other side of the scale, the tribal dance is the typical tourist setup. A must is a visit to the encounter of the waters.
The staff is very helpful, and at the same time fearful of their management (when I arrived by bedroom was missing the 3rd bed and the way the hotel manager ordered it to be fixed was apalling), the guides are superb!
The food is ok although unfortunately not all the trays were labelled, so sometimes you would not choose the food due to the fact that you did not know what you were going to eat.
The electricity supply went down for nearly 20 minutes one night shortly before supper. I was unable to spot any procedure to survey the premises. No alternative lighting was provided, the common reception area, was poorly lit, as was the bar and restaurant. I was amazed when 8 Italian tourists that made their way, like me, in the darkness of the jungle, with their own lanterns towards the restaurant were refused entrance due to the fact that they had arrived 10 minutes early, The minimum you would expect in such a situation is the hotel staff setting up some alternative lighting in all the premises.
Due to an overbooking issue we were sent the first night directly to another hotel - we did arrive late, but we arrived at the scheduled time. The hotel Ecopark lodge hosted us at, Tropical Manaus, which was very poor and upsetting when you expect to...More
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