DO NOT BOOK WITH THIS COMPANY. THIS COMPANY IS A SCAM. We have booked the 4D3N Amazon trip in a private lodge with attached bathroom and a/c. We booked it with Jack in Mid December 2013. On the morning whereby we were supposed to leave for the Amazon, he told us that he had to cancel our trip because the lodge is overbooked. After that, he gave us an option to go for a 2D1N trip and sleep on a hammock. He also mentioned that he will give us the refund for 1) sleeping on a hammock 2) for shortening our trip. He also mentioned that he will arrange accommodation for us in Hotel Rei Arthur for 2 nights after we come back as a compensation. After doing the 2D1N tour at the Amazon, we reached Manaus Booking at 4 plus. Jack was nowhere to be seen and no accommodation has been arranged for us. The staffs told us that he will not be back for the rest of the day. We went to look for Jack the following morning at 10am. He was present and he denied ever telling us that we had to cancel our 4D3N trip and change it to 2D1N. After a few rounds of discussions, he agreed that he will refund us USD$300. However, he did not have enough cash at the moment and told us to come back at 5pm on the same day. I even asked who to look for in the event he wasn't around when we come back at 5pm. He assured us that he will be present at 5pm. When we returned at 4.30pm, the staffs told us that Jack has already left and will not be back for the rest of the day. Jack is obviously a scammer. His outright dishonesty leads me to recommend strongly against using this company.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.