We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly and helpful”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Taj Mahal Hotel Manaus
Ranked #30 of 47 Hotels in Manaus
Reviewed January 22, 2011

We liked this hotel. They did everything possible to make us comfortable and even asked us if we needed anything else.
The hotel was clean. The included buffet breakfast was good and it was located on the top floor of the hotel so it came with a view of the city.
The central location made it easy to walk around and enjoy some of the sites.
The 'tourist' hotels were more expensive and not as centrally located. The Taj Mahal Continental is not fancy in comparison to the five star hotels, but, for us was a real local treasure.

  • Stayed: March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KathleeenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (354)
Traveler rating
Traveler type
Time of year
Language
  • More languages

31 - 37 of 354 reviews

Reviewed April 7, 2010

This hotel advertises it self as being a 5 star and luxury charging 5 star rates. In reality this is no better that a 3 star hotel anywhere in the world, including India.
The hotel is decrepit and too expensive for what it has to offer. A rip off! I wouldn´t advise any one to stay here.
Every city has bad hotels, what irritates me is that they are allowed to promote themsleves as 5 star and thus charging princes accordingly to this.
I paid 270 reais for a standard room, the internet did not work, the swimming pool was empty. When I called to book and asked specifically for these items, the receptionist told me they were available...Don't stay at this hotel.

  • Stayed: April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2010

After three days on a boat, we arrived at the hotel to find out that they didn't have our reservation (which we had booked some 5 days earlier). The staff were incredibly rude and unhelpful - in fact, they simply refused to believe we had a booking at the hotel, despite us showing them our online reservation confirmation. Then when we asked if they had rooms available, they tried to charge us the much, much, much higher 'walk-in' rate for rooms.

When we asked to speak to the manager, they told us he was not on the premises. When we asked for them to call Expedia to confirm our booking, they refused. Even when we pointed out that they advertise their hotel and receive bookings through Expedia, they still refused to take any responsibility for the situation (saying it was our travel agency and we should contact them - despite us not having a phone).

In the end, we had to email Expedia and have them resend the confirmation - this took two hours during which time we had to wait in the lobby. After three days on a boat, we were livid at how rude they were to us.

As we found out, the problem was that the room had not been charged yet (only booked) in their system. The staff were much nicer when the confirmation came through, however, when we paid, they applied an astronomical exchange rate which grossly inflated the price... But by this time it was too late at night for us to find another hotel so we just had to pay it.

Having had similar problems with hotels in Brazil in the past, we were horrified at the poor level of service. The staff at Taj Mahal were so rude, it was obvious that they were just hoping we would go away and they wouldn't have to deal with it. Other hotels, have in the past checked whether any rooms are available, taken a pre-authorisation of my credit card, and taken us straight to the rooms. (Then sorted out the booking later).

As for the actual hotel, it was probably quite nice 30 odd years ago, but has not been updated or improved since. For Manaus, it is by no means the worst hotel going around (though certainly, it is the most overpriced).

  • Stayed: December 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tasmelb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2009

Unfortunately I booked this hotel and only then read the reviews on TA... So I had to swallow the pill and bopy was it bitter... This hotel is a total rip-off where owners have not invested one centavo in 20 years on the property. Just one example that seemed to represent our experience there: as we had the air con on during the night and of course it malfunctioned like all appliances in the hotel, it created a flood and a huge puddle in our room on the manky ugly carpet, beside the beaten bed, next to the horrible lights.

  • Stayed: October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank gloupsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MATUZALEM P, Gerente geral at Taj Mahal Hotel Manaus, responded to this reviewResponded April 19, 2013

We are in the process of updating and renovation. We hope to host you in our hotel with all the changes done.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2009

We survived one night in the Taj Mahal. Of course, we should have known better after reading the grim reviews on TA, but it was one of the few places that our agent in the UK was able to communicate with electronically, so we found ourselves signed up for two rooms for two nights at $US 120 per night. Big mistake. The whole place was falling apart: the bathrooms were dark and mouldy; the corridors were full of cracks and oddly painted patches; the upholstery, curtains and windows in our rooms were filthy; and the elevator buttons on each floor protruded from between flimsy bits of cardboard. To cap it all, they pinned up notices the first evening warning that the aircon was going to be shut down for maintenance from 8am the next day (we're talking Singapore-style heat and humidity here). And all this for well over US$100 per room per night? No way. So we got up early, visited several cheapo hostels in person and chose a nice clean family room (with working aircon and private bathroom) for about one-third of the price of the "5-star" Taj Mahal for our final night in Manaus. That saved us a cool (literally) 500 reiais.

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank LondonVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2009

A big hotel in central Manaus, a huge lobby with freezing A/C... All the lights are on - but there i nobody home!

I remember a similar experience to ths one. It was in East Berlin and the year was 1976. Everything smelled from mould and bad cleaning, lamps where missing, you were afraid to touch the elevator buttons, nolt to mention stepping into the elevator at all. Strange to have to repeat that experieence, happily for only one night.

It seemed like this hotel once was a great place but is now abandoned by it's former owners and management and taken over by people who has got no idea of how to run a hotel. Stay somewhere else. We saw the poor reviews and thought, "Well, it's just for one night". That would have been OK, for a third of what we paid.

  • Stayed: June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2009

We booked all of our accommodation online before travelling to Brazil in April. This hotel was the biggest disappointment of the trip; the room was big, poorly maintained and greatly overpriced. The breakfast buffet offered a poor selection, particularly when you consider the abundance all around Manaus. The hotel definitely needs some updating and better management. The hotel's best point is the location - we wanted to be city centre with access to the Port.

Stayed: April 2009, traveled as a couple
Thank penderepi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Manaus hotels
City Center
Hotel Saint Paul
Hotel Saint Paul
#15 of 47 in Manaus
440 reviews
Hotel Monaco
#38 of 47 in Manaus
114 reviews
Show Prices
Show Prices
Show Prices
Central Hotel Manaus
#37 of 47 in Manaus
46 reviews
Cidade Nova
Chez Les Rois
Chez Les Rois
#19 of 47 in Manaus
194 reviews
City Center
EcoSuites Hotel Manaus
EcoSuites Hotel Manaus
#26 of 47 in Manaus
98 reviews
Show Prices
Show Prices
Show Prices

Been to Taj Mahal Hotel Manaus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Taj Mahal Hotel Manaus

Address: Avenida Getulio Vargas No 741 | Centro, Manaus, State of Amazonas 69020-011, Brazil
Location: Brazil > State of Amazonas > Amazon River > Manaus > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 47 Hotels in Manaus
Price Range: $29 - $47 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Taj Mahal Hotel Manaus 3*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Orbitz, Hotwire, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Taj Mahal Hotel Manaus reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Taj Mahal Continental Manaus
Taj Mahal Hotel Manaus AM, Brazil

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing