Booked two different rooms for a 3 night stay here. Facilities are decent for an economy inn, very good location. However, the poor service we received dealing with a complaint that lead to one night without sleep was inexcusable (see below):
-Good location (for Manaus)
-On site parking (although not free)
-During the 2nd night of our stay, a loud alarm began sounding directly outside our window at about 4:30 am. It sounded like the buzzer a washing machine or dryer makes at the end of the cycle. It repeated every minute, ranging in duration from about 5 seconds to a full minute. The sound was incredibility loud and caused us to literally jump when it first went off, believing it was a fire alarm. I called the front desk when I determined it was coming from the roof - there was a battery of air conditioners outside our window and the sound was coming directly from one of them. Unfortunately, the front desk could not come to look at the problem, change our room, or "do anything" until 8 am the next morning, because he was the only one at the desk, and he had to call maintenance, which doesn't arrive until after 8 am, to validate our claim of noise. I repeatedly asked, not believing, if there was nothing he could do, but he affirmed that nothing could be done until at least 8 am, and he could not leave the front desk! For the duration of the night, we did not sleep and dealt with an almost continuous buzzer (which I recorded and showed to the front desk in the morning, they were unconcerned). The next morning, I asked if they could provide compensation, such as a night free, since we were cheated out of our sleep and had another night booked. All they were able to offer was a 'free' baggage check at the front desk, as they moved us from one room to another, and would not be at the hotel during this period (and we were still required to check out of that room by noon!).
-Windows in rooms do not properly close or lock, due to an incorrectly aligned locking mechanism, which we had in both rooms and are accessible by anyone who can get onto the roof (anyone on your floor pretty much - see picture).
-Shower curtain cut to exact same height as the lip on the shower, so the second you turn the shower on, the curtain flies out and water pours onto the bathroom floor.
-Bathroom sinks in both rooms were virtually plugged
-Despite an assurance from the front desk staff that they knew English which I asked them before questioning, when I asked about paying by credit card, I instead got directions to a bar 3 streets away (although this was not unexpected for a remote region). Luckily my travel partner was Brazilian.
Most of these problems can be ignored, especially for somewhere remote, like Manaus, a continuous alarm beginning in the middle of the night - with absolutely no concern from the staff or compensation, truly ruined this experience for me. Although this may not be a frequent problem, the complete lack of any solution from the hotel and sleepless night before exploring the Amazon region was very upsetting from a hotel chain of this size.
- Official Description (provided by the hotel):
- Go Inn Manaus offer a new concept in Manaus. Here you can find confortable rooms for affordable rates in a great location! Breakfast and internet are complimentary.Go Inn is located in the financial area of Manaus and one block away from Amazon Opera House. Nearby you can find other tourism point of interest, such as Justice Palace, Manaus Harbour, Saint Sebastian Square, Police Museum, and others.Our hotel offer an indoor open patio, with gardens, and also fitness center, kids place and coffee shop for speed self-service dishes. Two meeting rooms available. ... more less
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- Also Known As:
- Go Inn Manaus AM, Brazil