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“American style hotel in Amazon region ”
Review of Holiday Inn Manaus

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Holiday Inn Manaus
Ranked #1 of 47 Hotels in Manaus
Certificate of Excellence
GreenLeadersGold level
Reviewed January 25, 2014 via mobile

Very nice to stay in a holiday inn that seems like a Holiday Inn in the US. Breakfast, iron in the room, etc.

I would recommend this hotel to anyone for travel to Manaus. The mall is an easy walk over a pedestrian bridge, with a brewpub in the back.

Stayed: January 2014, traveled on business
Thank BillNewburyNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this reviewResponded February 5, 2014

Dear BillNewburyNH

Thank you for taking the time to review your stay with us.

Our hotel follows international standards of IHG brand and this difference is what makes our hotel maintain that quality in service and resources to our guests.

We work daily to ensure that all our customers can be met in the best way.


Regards, Guilherme Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 - 132 of 753 reviews

Reviewed January 6, 2014 via mobile

Staff were very helpful. My wife needs to be gluten free and staff were terrific organizing meals. Breakfasts were ok. Dinners were excellent. The room wad first rate and the A/C worked perfectly. Location was next to a mall. It had a nice coffee shop. Hotel coordinated with local tour operators. Tours were fine

Stayed: January 2014, traveled with friends
1  Thank EdieandJerryC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this reviewResponded January 23, 2014

Dear EdieandJerryC,

Thank you for taking your time to review your stay with us.

It is a pleasure to receive your comments. We were happy to know that both you and his wife enjoyed a great experience at our hotel.

We are working hard to ensure that all our customers can be happy same to you.


If there is anything else we can do to make your next stay more comfortable, please inform at our Front Desk.

We hope to see you back soon.

Best Regards, Guilherme Monteiro

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Reviewed January 5, 2014

Stayed for one night before Amazon boat tour and although the hotel is like a throwback to the 1970's it is clean and the staff is really helpful and friendly. The best part was the breakfast buffet which we all agreed was fantastic. They serve typical American breakfast items such as bacon and eggs but also all sorts of Asian food and Brazilian items. The location isn't in the heart of town but it looked like getting a taxi would be quick and easy.

  • Stayed: December 2013, traveled with family
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Thank SuburbanTraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this reviewResponded January 23, 2014

Dear SuburbanTraveller50

Thank you for taking your time to review your stay with us.

It is a pleasure to receive your comments. At Holiday Inn Manaus, the staff are trained so that they can give an excellent service to all customers.

We were happy we took our breakfast and our facilities.

If there is anything else we can do to make your next stay more comfortable, please inform at our Front Desk.

We hope to see you back soon.

Best Regards, Guilherme Monteiro

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Reviewed November 24, 2013

The people working here from the front desk to the housekeeping staff were outstanding. I would like to especially mention Riasa at the front desk who went out of her way to help me book taxi's, trips on the river and transportation to the airport when ever I asked. She was always able to come up with a solution to help me. Diego who works in the restaurant and is starting to train on the front desk. It was always nice to be greeted by Diego in the morning on my way in for breakfast. He was always willing to recommend new foods and always ad a smile on his face. Then there was Lucimare at the bar. She helped with my Portuguese and again like the rest always had a smile and willing to help. It's nice to see a smiling face and happy people when your away from home for a couple of weeks and miss your family. I will be going back for sure.

  • Stayed: November 2013, traveled on business
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Thank Jeffrey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded December 13, 2013

Dear Jeffrey N,

Thank you for taking your time to review your stay with us.
It is a pleasure to receive your comments. Raisa, Diego and Luzimeire were congratulated for the good service delivered to you.
If there is anything else we can do to make your next stay more comfortable, please inform at our Front Desk.

We hope to see you back soon.

Best Regards, Priscila Caldeira

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Reviewed November 24, 2013

There is always taxi's at front of the hotel;
The regional food is good with traditional plates but not cheap;
They offer meeting rooms, you pay for the rent, coffee and water as you use;
Its not close from the center so you will need a car.

  • Stayed: August 2013, traveled on business
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Thank Djean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded December 11, 2013

Dear Djean A,

Thank you for taking your time to write about your stay with us.
It is a pleasure to know that you enjoyed our services and comfort and if there is anything else we can do to make your next stay more comfortable, please inform our Front Desk.

We expect to see you soon in your next visit to Manaus.

Regards, Priscila caldeira

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Reviewed October 13, 2013

Had a perfect stay, came in early morning but staff found me room quickly. Sufficient taxi's always near the hotel. Good gym and swimming pool. Breakfast was good and international, special attention for asian guest with noodles and miso soup,
Missed fresh baked eggs but you can't have it all

Stayed: October 2013, traveled as a couple
Thank Hans V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded October 25, 2013

Dear Hans V,

First of all we would like to thank you for taking your time to review our hotel and service.
We are glad to know that our services and facilities met your expectations and your needs. It is also very important to know our clients´ opinion in order to improve our services.

We hope to see you soon during your next visit to Manaus.

Best Regards, Priscila Caldeira

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Reviewed September 19, 2013

I came to this hotel from another in town because it was closer to my next business visit. Within 5 minutes of entering the lobby their power went out and kept going out for our whole stay. A colleague even blew her power converter because of these outages and spikes. The rooms were rather spartan and the beds were rather uncomfortable. The hotel was clean though.

Breakfast was horrible. The food was subpar and I even chose to forgo breakfast because of this. There was a lot of staff moving around but not much was being done. The tables were dirty and while staff walked by they didn't bother to stop and clean them.

I had come here from the Cesar Business Hotel also in town and next time I come I will stay there and deal with the traffic. I don't plan on coming back here if I can help it.

  • Stayed: September 2013, traveled on business
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1  Thank GraydonM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded September 25, 2013

Firstly, I would like to thank you for reporting your stay with us.

Our hotel is very well located especially for those coming to work in the Industrial District.

Regarding our breakfast, daily exchange our items to offer a variety of products to our guests. Have meals at our hotel, we have a varied buffet where we can attract clients who are not staying in our hotel. During dinner we have a special menu with choices of meats, poultry and fish.

The cleaning of tables and attention of our waiters, inform you that we are working to make this not happen again.

We are always working to exceed the expectations of our clients, but during this process can happen problems that compromise the satisfaction of our guests.

We wish to express our apologies for the inconvenience and would like you to know that we will not measure any effort to help you as best we can during your next stay.

Counting on your comprehension and we are at your entire disposal.


Guilherme Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manaus

Address: Avenida Rodrigo Otavio 3721, Manaus, State of Amazonas 69073-177, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Manaus
#1 Business Hotel in Manaus
#2 Green Hotel in Manaus
Price Range: $57 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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