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“Great hotel but a little way out of the centre of Manaus”
Review of Holiday Inn Manaus

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Holiday Inn Manaus
Ranked #1 of 46 Hotels in Manaus
Certificate of Excellence
GreenLeadersGold level
Melbourne, Australia
Level Contributor
565 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
“Great hotel but a little way out of the centre of Manaus”
Reviewed January 11, 2013

We spent 2 nights here after our Amazon River cruise, and whilst it is probably the best hotel in Manaus being so far out of the centre means you have to take taxis to see the sights that are all located downtown; average taxi is BRL20 (US$10) one way.
There is a bus stop very near the hotel where you can take a bus for BRL2.75 (US$1.40) right to the city centre in about 20 minutes.
The hotel is in what is known as an industrial area.

Our check-in experience was flawless, we were offered an upgrade because of our Gold Priority Club status, as well as 2 bottles of soft drink. The Agent spoke very good English and was most helpful and accurate with directions, even making phone calls to get the exact location of a self-serve laundry.

The room is a good size, beds comfortable, and bathroom very big with a large shower and separate spa bath.
Wireless internet connection from the room is very good, and free.

We found the breakfast buffet quite adequate with a reasonable variety of food; cost is BRL29 (US$14.50) if not included with your room rate.

We didn't have any other meals in the restaurant because adjacent to the hotel is small shopping mall with a good size food court, where we had our other meals.
There is also a large supermarket about a 5 minute walk from the hotel.

We are disappointed, however, that the room cleaning staff have not been educated on the Hotel's own policy of re-use and re-cycle towels and bed linen. We were very surprised to find on returning to our room after a day out after our first night's stay that all the towels and bed linen had been changed, even though we had hung up the towels, as requested by the sign in the bathroom.

Having travelled extensively we find it a source of some irritation that hotels purport to be interested in protecting the environment yet their cleaning staff rarely follow the hotel's own policy, almost always replacing towels that are hung up for re-use, a policy we in fact heartily support.

Room Tip: High floor facing away from main road that runs in front of the hotel
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Johnpsau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, January 14, 2013
Dear Mr. Johnpsau,

Thank you for taking your time to post about your experience in our hotel.
We feel very happy that you enjoyed our comfortable rooms as well as our services.
It is also very important for us to know that our recycle policy was not being accomplished by some of our staff members. We have already taken action to make sure that our standards are fulfilled.

Thank you again for your comments,we look forward to welcome you back again.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
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English first
Virginia Beach, Virginia
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 22, 2012

We enjoyed our stay at the Holiday Inn Manaus. We felt safe, the room was clean, and the beds were comfortable. The front desk staff was also very kind and helpful. We will definitely stay here again when in Manaus!

Stayed July 2012, traveled with family
Helpful?
Thank sleeplessatthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, January 14, 2013
Dear Sleeplessatthebeach,

Thank you for taking your time to write about your stay with us.
We are all glad to know that we have reached your expectations and that our staff provided all the assistance that you needed.
Comments like yours help us to know what we are doing right and what we can do to improve our services.

We hope to see you back in your next visit to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 11, 2012

Stayed there before and after our Amazon trip. Fab hotel. Clean, rooms were great. Large comfortable beds. Great shower. Food in the restaurant was excellent. Really couldn't fault a thing. Highly recommended.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alf03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, December 12, 2012
Dear Guest,

Thank you for taking your time to write about your stay in Holiday Inn Manaus.
It is a pleasure to know that all our efforts are recognized for our guests and our staff was recognized for it.

We hope to be your first choice in your next trip to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manaus, Amazonas, Brazil
1 review
Reviewed December 3, 2012

An excellent hotel, with excellent staff. Living in hotel for more than 2 months is not easy, but the crew did all their best to make my stay comfortable and memorable. Even though prices are high, restaurant menu is short, and crew speaks only Portuguese, the quality of service is extraordinary.

My special thanks to Mr Varney Ferreira, whose customer focus is something everyone realizes upon arrival. He is a doorman very helpful, committed and open-hearted. You can count on him at any time you have a problem in the hotel to solve. He really made my stay unforgettable, the hotel should be proud of him being part of the team.

For my next business trip I have already made my reservation in this hotel. Highly recommended for business people, having their business in Distrito Industrial.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Ferenc R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, December 7, 2012
Dear Mr. Ferenc,

First of all, we would like to thank you for taking your time to write about your experience in our hotel.
Our staff is focused to attend our guests needs in every detail and we are surelly proud of Varney and his assistance with all our clients. He has been recognized for it many times.
We are working with our staff to improve their english and our guests will be able to notice this change in the near future.

We look forward for your next stay.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 14, 2012

Great hotel.Clean, clean rooms, friendly staff and most of them speak English. Spectacular breakfast. Flawless internet connection. Location is pretty far from the center of Manaus,but I was there for a tour of the Amazon and it was a good location for that.

Almost forgot -- wonderful roof top outdoor pool and exercise room.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank litlady44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, November 28, 2012
Dear Guest,

Thank you for taking your time to write about your stay.
Your contribution will certainly help us to improve our services to deliver the best guest experience.

We hope to see you with us again in your next trip to Manaus.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
293 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed November 8, 2012

The hotel is good -- clean and spacious. It is located away from city centre and is inconvenient since taxis are necessary to get anywhere. The rate was good; however, it may be because the price did not include breakfast. A separate charge of approx $12 for breakfast seemed high since most Holiday Inns include breakfast. In general, a good hotel.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smatso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, November 22, 2012
Dear Mrs Suzanne,

Thank you for your time to write about your stay with us.
We work everyday in every detail to satisfy our guests needs and it is important to know how they feel about our building and services.

We all expect to have your stay with us again in your next visit and please let us know what we can do to improve.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 16, 2012

we spent two nights in this hotel- before and after our Amazon trip (3 nights).
all in all, it is a pretty standard holiday inn, which means:
- staff is friendly and welcoming
- English is well spoken
- rooms are very clean, pretty big, and very welcoming
- breakfast is very good, with a very large variety. they even have a "Japanese breakfast" corner!
- wifi reception is pretty fine

as far as location goes, this hotel is not situated in the center of Manaus, but on the outskirts. the hotel is a 5 minute walk from a small but nice shopping mall.

the hotel has a luggage room, which allowed us to leave our big luggage there while spending a few days in the Amazon with the little pack. convenient!

the restaurant itself is not that good. food is OK, but not more. pretty much of a disapointment. go out if you have the chance.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noamhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, October 23, 2012
Dear Mr. Noamhe,

Thank you for taking your time to write about your stay with us.
We work everyday to comply with our guests needs and we are glad to know that we were able to attend you.
Regarding our restaurant, we are studying new options to include in our menu.

Thank you again for your opinion, it is very important for us to know where we can improve to better serve our customers.


Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manaus

Property: Holiday Inn Manaus
Address: Avenida Rodrigo Otavio 3721, Manaus, State of Amazonas 69073-177, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manaus
#1 Family Hotel in Manaus
#2 Green Hotel in Manaus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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