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“"does what is should do"- very positive experience”
Review of Holiday Inn Manaus

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Holiday Inn Manaus
Ranked #1 of 46 Hotels in Manaus
Certificate of Excellence
GreenLeadersGold level
Reviewed October 16, 2012

we spent two nights in this hotel- before and after our Amazon trip (3 nights).
all in all, it is a pretty standard holiday inn, which means:
- staff is friendly and welcoming
- English is well spoken
- rooms are very clean, pretty big, and very welcoming
- breakfast is very good, with a very large variety. they even have a "Japanese breakfast" corner!
- wifi reception is pretty fine

as far as location goes, this hotel is not situated in the center of Manaus, but on the outskirts. the hotel is a 5 minute walk from a small but nice shopping mall.

the hotel has a luggage room, which allowed us to leave our big luggage there while spending a few days in the Amazon with the little pack. convenient!

the restaurant itself is not that good. food is OK, but not more. pretty much of a disapointment. go out if you have the chance.

  • Stayed: September 2012, traveled as a couple
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1  Thank Noamhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded October 23, 2012

Dear Mr. Noamhe,

Thank you for taking your time to write about your stay with us.
We work everyday to comply with our guests needs and we are glad to know that we were able to attend you.
Regarding our restaurant, we are studying new options to include in our menu.

Thank you again for your opinion, it is very important for us to know where we can improve to better serve our customers.


Best Regards, Priscila Caldeira

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156 - 162 of 724 reviews

Reviewed October 4, 2012

No internet during 3 day stay, no information regarding same and of course no apology.

If want room cleaned seems you must phone reception,

I returned to hotel at 16:00 and room untouched.

Last time Hotel was new, this time no excuse poor management and general dont care attitude. Luckily for them a hotel shortage.

  • Stayed: October 2012
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2  Thank Vitoriatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for your comments about your experience in our hotel.
First of all, our apologies for any incovenience you have faced during your stay.
Please e-mail us at priscila.caldeira@ihg.com , we would like to correct this situation.

We all look forward for your contact.

Best Regards, Priscila Caldeira

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Reviewed September 24, 2012

This was my first trip to Manaus Brasil, and having stayed at Holiday Inn else where I decided to go with the same hotel chain.
The hotel it self was very good with only two minor drawbacks:

1. No free bottled water. Which could be expensive from mini bar.
2. No chest of draws for socks/underwear.

The hotel is located next to a shopping centre which was a big advantage so great for eating out.

All the hotel staff were very friendly especially Varney Oliveira - Great person and very helpful.

Kad

  • Stayed: September 2012, traveled on business
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1  Thank Khad_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded October 3, 2012

Dear Khad,

Thank you for taking your time to write about your experience with us.
It is very important for us to know how our guests feel during their stay and their sugestions, so we can analyze and improve our services.
All our staff was commended for the great service offered to you.

We all hope to see you in our hotel in your next trip to Manaus.

Best Regards, Priscila Caldeira

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Reviewed August 13, 2012

Outstanding stay. Can always count on the Holiday Inn for a high standard of cleanliness, comfort and service. Perfect for business travel. Verney and Gordon both provide excellent service to the customer.

  • Stayed: July 2012, traveled on business
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded August 15, 2012

Dear Tim S,

Thank you for taking your time to write about your stay.
We are very commited to offer the best service and quality to all our guests and comments like yours let us know that we are doing things in the right way.
The employees are aware of your compliments and they will also be recognized for the good service.

Holiday Inn Manaus Team thank you and expect to see you soon in your next stay in the city.

Best Regards, Priscila Caldeira

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Reviewed August 11, 2012

A reasonably good hotel situated in a clean area. Good, modern, spacious rooms. There is a McDonald's and shopping mall within walking distance. The hotel is about half an hour away from City Center and at least 30-40 minutes away from the airport - maybe more in traffic time. However, if you are going to take an Amazon tour, this hotel is rather convenient since it is situated not far from the usual take-off pier of such tours. Hotel front desk staff can do with some improvement in English.

Stayed: July 2012, traveled as a couple
2  Thank RM72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded August 15, 2012

Dear Guest,

First of all I would like to thank you for your review about your stay.
The hotel offers english classes to our employees and they are very commited to this benefit,
however we expect some improvements soon.

Thank you again for your time to write about Holiday Inn and we expect to see you soon in your next stay.

Best Regards, Priscila Caldeira

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Reviewed July 23, 2012

An excellent hotel!! The service was excellent. I strongly recommend it. It is the best hotel in Manaus.
The personal recognize my Priority Club Status and they treated me in that way, even though i didnt make a direct reservation and also i was sharing the room with my cousin.

  • Stayed: June 2012, traveled with friends
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Thank tatmacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this reviewResponded August 2, 2012

Dear Guest,

Thank you for posting about your stay with us.
We are glad to know that you had the treatment and experience that our guests and Priority Club members should have.

All of us expect to see you in your next visit to Manaus.

Best Regards, Priscila Caldeira

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Reviewed July 6, 2012

We stayed in Manaus for a week. The Holiday in is a very clean and nice motel. There is a supermarket just up the street where you can get water instead of paying the cost of the stocked water. Several buses pass by the motel. The service was always helpful and friendly. Part of the reason that we chose the Holiday in is because the front desk stays open 24 hours per day. We arrived at 1:00 AM after two long days of travelling and were able to check in quickly and go to sleep. It is in the business district and a little out of the ways from downtown but we had no trouble getting around on the buses.

  • Stayed: June 2012, traveled with family
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1  Thank inm1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this reviewResponded July 23, 2012

Dear Guest,

Thank you for your time to post a review about your stay.
We are glad to know that our staff was helpful to assist you with your needs and that we delivered the kind of service you were expecting.
The Holiday Inn Manaus´ team thank you for your comments and expect to see you in your next trip to the city.

Best Regards, Priscila Caldeira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manaus

Address: Avenida Rodrigo Otavio 3721, Manaus, State of Amazonas 69073-177, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manaus
#1 Family Hotel in Manaus
#2 Green Hotel in Manaus
Price Range: $57 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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