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“Relaxing resort I will visit again!”

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Hotel Ritz Lagoa da Anta
Ranked #11 of 57 Hotels in Maceio
Vancouver, British Columbia, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Relaxing resort I will visit again!”
Reviewed October 19, 2011

This is a great resort style hotel next to a beautiful beach. The hotel itself is beatiful and filled with art and fantastic furnishings. Our room was on the Bali floor and we loved it. Service was great, food was great, location great. The gym was one of my favourite features. Really well equipped and air conditioned. Lots for kids to do and I can't wait to return!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kats K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeGenova, Manager at Hotel Ritz Lagoa da Anta, responded to this review, December 2, 2011
Dear Kats K,

We´re so proud that you have great moments with your family.
We are waiting to receive you guys again.

Thanks,

Marcelo Genova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,409 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2011

This hotel was absolutely gorgeous. Great views of the ocean and a nice lounge area where I could relax and enjoy the atmosphere. The staff was extremelly friendly and helpfull and I'm dying to come back as soon as possible.

Room Tip: If you are a couple looking for a romantic getaway try staying on the Bali floor.Great rooms and atm...
See more room tips
  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gustavo_Baptista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 9, 2012
Google Translation
Prezado Gustavo,

Obrigado pelo depoimento sobre nosso hotel.
Esperamos realmente tê-lo de volta em breve!

Cordiais saudações,

José Netto
Gerente Operacional
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 6, 2010

My husband and I are currently staying in this hotel for 3 more days. I have some very mixed emotions about it. When we arrived our room was not ready, we were told to sit in the lobby 30 - 40 minutes later we were finally taken up stairs to our room. Which looked much darker and less comfortable then in the pictures on the website. We were meant to be booked into a deluxe room on the premium floor (which is their basic floor) On the hotels website it states that all deluxe rooms on the premium floor have a side ocean view and a bath tub. We had neither one of those things. There was hair left on the linen, the beds were very hard and uncomfortable and the bathroom was very drab and felt dirty. I was very unhappy with out room and the condition it was in. So I called to complain about it. The staff at the front desk didn't speak very good english and kept on transferring me. We got in at 7:30 and after being passed around from person to person we were finally helped and got upgraded to their 6th floor which is the design floor, this was around 12:30. The room was much nicer, nothing spectacular, just a cozy, nicer modern room, which I would have expected on any floor of this "5 Star" resort. The bed was much nicer and so was the bathroom. I would only recommend staying on the design floor. We had a friend staying on the Bali floor and he described it not to be too dissimilar from the premium floor. The breakfast is good, the lunch is average and the dinner is also pretty good. Home style, Brazilian buffet type of food. However they don't really change anything on them menu and this can get tiresome. We waited for our food by the pool for nearly 2 hours one day because the waiter kept saying he understood us when he didn't speak a word of english. The hotel is in a great location and could be decent option for this part of world as I know 5 Star standard is a little different in Brazil. However it's biggest down fall is service and communication. There are just not enough staff here that are helpful speak english, or make an effort to actually understand what your saying. I think I would only feel comfortable recommending this hotel to someone who speaks Portuguese or is willing to have a hard time communicating with people. I hope this helps.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ulibka108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 9, 2012
All Premium Floor, overlook the sea front apartments with 37m ², mirror with magnifying glass, hair dryer, LCD TV subscription, safe, clock radio (with connection for Ipod), air conditioning, whirlpool and mini bar.
We are correcting the problem with language, today there are many employees who are bilingual

Always available,

Jose Netto
Operational Manager
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Novo Hamburgo, RS
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 14, 2009

We booked the cheapest room, but as we checked in we recieved a room at Bali Floor, for the same price! Great from the beginning! Food and service was great. For couples with children, the hotel offers lots of entertaining. Definetly going back when I become a mother!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BarbaraSpaniol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 3, 2012
Google Translation
Prezada Senhora Barbara


Que bom que conseguimos satisfazer suas expectativas!
Esperamos tê-la de volta muito em breve!

Cordiais Saudações

José Netto
Gerente Operacional
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Brazil
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2009

We decided to book a room at this hotel (standard room - Bali floor) since it seems to be ranked as the best hotel in Maceio in almost all rankings and guides.

When we arrived it seemed to us that we could not be at the same place we have previously read about. First, the staff accomodated us in a room different than the one we booked, mistake which they have corrected when we complained. When we finally were accomodated in the correct room, it had no air conditioner or hot water (not only in our room but in the whole hotel). When we complained, the staff told us that it was a problem that they were fixing and they could not inform when would be solved.

Since our room was not at all cozy and was very hot, we decided to go to the pool area, all to find out that they had a pumbling problem and the pool was only half full with water - such problem lasted for 4 days after we arrived.

The hotel has good facilities but all the problems that we have faced in such a little time are not acceptable to a place which is proud to be ranked first in Maceio. When traveling to the city, I am sure you can find better places to stay for the same rate.

  • Liked — Beach View
  • Disliked — Staff
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KFRocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 3, 2012
Google Translation
Sra Karina Rocha,

Lamentamos as falhas que cometemos em sua estadia conosco conforme a senhora descreve em seu texto.
Esperamos tê-la em breve conosco para que a senhora possa ver o quanto foi importante sua avaliação.

Cordiais Saudações,


José Netto
Gerencia Operacional
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Brasilia-DF, Brazil
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 10, 2009

This hotel is great. It's well located, spacious rooms, staff is very polite. Breakfast is well served and if you travel with a child, the hotel offers recreation in the pool to entertain them. Food is a little expensive in all 3 restaurants.

  • Liked — spacious room and great shower
  • Disliked — pour cable and wireless connection
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PCCHAVES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 3, 2012
Google Translation
Prezado Senhor Paulo Chaves

Que bom que o senhor gostou de nosso Premium Plus, dos nossos serviços e de nossa localização.

Após sua reclamação sobre valores de cardápios, fizemos um estudo junto aos hotéis do mesmo padrão (5 estrelas) na cidade e adequamos valores que estavam mais altos, tudo na intenção de tê-lo de novo conosco em breve.

Cordiais Saudações,


José Netto
Gerente Operacional

[--]
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California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2007

Hotel is fantastic for family with kids. Employees are very friendly and food is great. Next time I am sure I will be there.

  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank OakPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netto J, Gerente at Hotel Ritz Lagoa da Anta, responded to this review, October 3, 2012
We are very happy for her testimony.
But you're waiting for a new family and stay with us!

Greetings,

Jose Netto
Operational Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ritz Lagoa da Anta

Property: Hotel Ritz Lagoa da Anta
Address: Av. Brigadeiro Eduardo Gomes, 546 Lagoa da Anta, Maceio, State of Alagoas 57038-230, Brazil
Phone Number:
Location: Brazil > State of Alagoas > Maceio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Maceio
#4 On the Beach Hotel in Maceio
#4 Spa Hotel in Maceio
#5 Business Hotel in Maceio
#5 Luxury Hotel in Maceio
#12 Family Hotel in Maceio
#12 Romantic Hotel in Maceio
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ritz Lagoa da Anta 4*
Number of rooms: 198
Official Description (provided by the hotel):
O Ritz Lagoa da Anta é o mais reconhecido hotel em Maceió. Possui localização privilegiada à beira mar da praia Lagoa da Anta, vizinha das praias de Jatiúca e Ponta Verde. O Hotel dispõe de toda infra-estrutura de lazer e entretenimento para crianças e adultos, com todas as facilidades de estar dentro da cidade de Maceió. Modernamente projetado para o conforto de clientes a trabalho ou a lazer, o Hotel Ritz Lagoa da Anta tem como diferencial os andares temáticos especialmente ambientados para cada necessidade. Seja para famílias, casais ou negócios, os apartamentos são amplos e distribuídos nas categorias Standard, Luxo e Suite. O melhor da gastronomia regional e internacional se encontra nos restaurantes Cana Café Brasserie e Lê Sururu Bistrot Nordestino, unindo sabores e ambientes de extremo charme e prazer. Em sintonia com o bem estar o hotel oferece momentos de relax no Spa, tanto nos tratamentos como nos banhos aromáticos e ofurôs japonês e balinês, este último esculpido em rocha vulcânica, uma exclusividade do Ritz. O hotel possui ainda o maior espaço de evento da hotelaria de Alagoas. O Centro de Convenções Aurélio Buarque de Holanda e o Business Center são constituídos por nove salões com uma capacidade total de 1800 pessoas. O Hotel Ritz Lagoa da Anta é sinônimo de qualidade. Foi certificado pela norma ISO em todos os seus serviços. Também faz parte do PAS (Programa de Alimentos Seguros), e foi o primeiro no Brasil a ganhar o premio Tropen Preiss ITB Berlin como “Hotel das Artes”, pelo seu acervo de obras de arte. O hotel recebeu em 2012 o Certificado de Excelência Tripadvisor. ... more   less 
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Also Known As:
Ritz Maceio
Maceio Ritz-Carlton
Hotel Ritz Lagoa Da Anta Maceio, Alagoas, Brazil

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