I checked In on Sunday 20th and the welcome was awesome by the FDA "Kamil"
First night went well with comfortable room and so on as well as breakfast the next day whereas all the "chafing dishes" were full (especially eggs).
My plan was to stay only one night but my client insisted to stay at Ibis with it's vicinity to the client's offices.
I checked out the next morning but came back and check in again for 3 more nights.
2 days in a row there were no eggs in the chafing dish but I patiently waited exactly 14 minutes to have some, no problem, glitches occur...
However on my last day which was Thursday 24th, again the same issue which has been reported previously on their satisfaction survey and acknowledged by their management (actually the FOM). happened again! so I've opened the kitchen door since the buffet wasn't attended and I ask for some eggs gently, the waitress (who was having a coffee inside the kitchen) told me: "Allah Ghaleb" the Chef didn't come yet and by hearing that I simply exploded telling her that it wasn't my problem and that I've paid for my breakfast, then I believe a lady supervisor came and told me "calm down" which made me even more angry! as if I was to blame for the issue!!! Anyways I've asked for a refund of my breakfast which was done after I freaked out at the front desk since they told me "check with the restaurant" I asked also for a Senior Manager but they told me wait they didn't come yet!!! anyways I got 2000 dinars back and left.
Also the day before, on Wednesday, there was the Champion's League semi final between Real & Bayern and I chose to watch it at the bar where there were some Heineken girls and a projection place, but I got worried since it was 19:35 and the game was about to start!!!! I asked the barman, he told me "check with the Heineken people" I then checked with them and they told me that they were waiting for a Manager who had the key to the place where the projector was... ???!!! I took my friends and left for "Le Meridien".
Finally my advice & recommendation will be to have the management more involved in such a nice and small hotel which shouldn't be so hard to manage and above all to train the staff (which I believe Accor does) to never make the guest feel guilty as if it is my fault that there were no eggs or that the game won;t be broadcasted on time or whatever.
Last but least, I've identified a major breach in a "Hotelier Deontology" since I'm a hotelier is in terms of the survey that is automatically sent to your inbox upon check out. First night I've received one but after my 3 other nights and after the scene I've made in the lobby I didn't receive any satisfaction survey which is a simple trick hoteliers do on the PMS Opera, by deleting your email before pressing the check out button so the system won't be able to send anything and the issue will be "burried" and the management will hear only the version of the staff who will say that "that guest is mad".
PS: I still don;t see any nights credited to my accor club card.
Best of luck and all the best! I hope it was useful....
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