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Reviewed January 4, 2016

Came by Shinkansen, a short walk from the station. The hotel was shaped like harmonica, the pillars in lobby shaped like trumpets and walls and doors decorated with musical notes designs. After all Hamamatsu is known as the Musical Instrument City. The room is spacious enough for us (2A 2C) with 2 single beds and a sofa bed. My room overlook the train station and can see the speeding Shinkansen passing thru or stopping. Breakfast is fair choice of Western and Asian selection.

Date of stay: December 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Jimmy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this reviewResponded January 6, 2016

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu.We glad to Could enjoying the view from the room.Also, it was good to Could feel the "city of Hamamatsu instruments" atthe hotel.Also please come stayed If you come in Hamamatsu.we look forward to seeing you.                        

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2015

this hotel is the tallest building in this city, since i got the room in 44th Floor i can see the whole city from my hotel room. (this hotel got 45th Floor but in 45th Floor is used for observatory)
the room was good, breakfast was okay, the pool was great, jacuzzi was supercool since it can view the panoramic city of Hamamatsu.
the location is very near from Hamamatsu station just 10 minutes by walk maybe, city center, shopping center was near too.

Room tip: choose the highest floor! you will see the great city view day and night!
Date of stay: December 2015
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank welly_tj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this reviewResponded January 1, 2016

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu.We glad to Could enjoying the views from the upper floors.The hotel is close to Hamamatsu Station.Also please come stayed If you come in Hamamatsu.we look forward to seeing you.                     

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Reviewed October 25, 2015

The beds are a bit hard, but the large, luxury hotel is nicely appointed. The room was spacious by Japanese standards. Centrally located and a short walk from the train station. hotel restaurants are high calibre and fairly expensive.

Date of stay: October 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank redheadca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this reviewResponded October 30, 2015

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu. Were you able to spend it relaxedly?Please visit us when You came to Hamamatsu. In addition, we look forward to seeing you.                          

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Reviewed September 26, 2015 via mobile

There's a direct approach from the station but we couldn't find it so walked along the street. This is a large hotel with large public areas. We went in Silver week so it was fully booked and really busy. Check in process was super slow but our deluxe room was large with quality fittings and amenities and a sitting area. Internet was fast and complimentary and the view of the city from our 33rd floor was interesting. The concierge services had good English and were super helpful - always useful in a busy Japanese city. Breakfast was buffet style and there were queues to get a table but probably due to the numbers of guests that weekend. There was a good selection. The Chinese restaurant was also good but the bar was smokey and fully booked. Probably the best thing about the hotel is its proximity to the station and shopping. It is not close to any other sights except the music museum. There's an observatory on the 45th floor for which you pay an entry fee. The view was the same from our room so wouldn't bother. Good solid hotel.

Date of stay: September 2015
Trip type: Traveled as a couple
Thank TheDoor_isopen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this reviewResponded October 1, 2015

Thank you very much for your recent visit to Okura ACT City Hotel Hamamatsu..I thank for a very careful impression..I am very glad to have you satisfy with the room which you prepared this time.However, I kept you waiting for the breakfast and it was full in the bar and did not seem to be available. I am very sorry.The guidance method of the breakfast assumes it a future examination problem.Thank you for a precious opinion.We are looking forward to serving you again. Thank you.  

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Reviewed August 23, 2015

Right beside of Hamamatsu station. Within 3 minutes by walk. Easy to approach city center as well(better take a taxi. Basic fare). Didn't try a breakfast. Very nice city view from the room. Awesome.

Date of stay: August 2015
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank k152684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
オークラアクトシティホテル浜松, お客様担当マネージャー at Okura Act City Hotel Hamamatsu, responded to this reviewResponded August 25, 2015

Thank you very much for your recent visit to Okura ACT City Hotel.Thank you for choosing us to stay in Hamamatsu.We are also glad satisfied with the views from the your rooms.Please by all means staying also when it came to Hamamatsu. We are looking forward to serving you again. Thank you.  

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