I first stayed at the Majestic Inn and Spa 5 years ago and truly enjoyed it. A more recent trip last April was a nightmare. This is the first review I have ever written in any forum but feel it is necessary given the horrid decline in service at this establishment.
I cannot ignore the positive aspects of this establishment without being fair. The location is great, nestled in the heart of downtown it’s an easy walk to most places. The bar is pretty good and the wait staff conducted themselves professionally. My wife has never complained about the spa cleanliness or staff.
The issue I have is with the hotel. My last stay turned into a 3 month ordeal trying to recover almost $400.00 in duplicate room fees. I initially noticed the duplicate charge after my stay and contested the charges. The Majestic could not produce two receipts with my signature for the charged dates. They still would not remove the charges. I tried to have my bank decline the charges and list them as fraudulent but was told I couldn’t because I had previously done business with them. I was directed by my bank to call the hotel and work with them. I called and I consistently got the run-around. I finally went in and asked for the receipts. The receptionist was rude, unprofessional and unwilling to help. I demanded to see the manager who had to find the book lady. 2 hours later the book lady found an unsigned receipt with my credit card number and someone else’s name. They finally submitted and gave me my money back. The last issue I have is that I was put into the “Buzz” room on my most recent stay. The lady at the front desk told me it was the “Buzz” room because it sat above A/C units that cause the vents and lights to vibrate or buzz anytime the units run.
For mother’s day this year I wanted to surprise my wife with a trip to the spa at the Majestic as she had previously enjoyed their facilities. I tried to look past all previous hotel drama and just give them my money so my wife could go to their spa. The woman at the front desk was so put out that she had to help me and put down her breakfast that I felt like I was doing her a favor giving the Majestic my business. I left.
I would love to give the Majestic my business as it is a beautiful building in the heart of down town but not until they repair their simply awful business practices.
- Official Description (provided by the hotel):
- The beautifully restored Majestic Inn and Spa is a place where history meets luxury. In all its 1800s grandeur, our unique boutique hotel will truly make you feel majestic. Enjoy our exquisitely appointed guest rooms, the award-winning Apothecary Spa, elegant event spaces and the seasonally fresh menus at our 5th Street Bistro and Bar. We are located in the heart of downtown Anacortes, WA. Visit us for relaxation, adventure, a special occasion, a meeting or corporate event, or on your way to the San Juan Islands. ... more less
- Reservation Options:
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- Also Known As:
- Majestic Hotel Anacortes