I am a cancer survivor, and currently undergoing chemo. I stayed with Swinomish Casino and Lodge.
The 4th weekend of September, my friends and I stayed at this hotel, AND went to two concerts, Hells Belles, and Whiskey River.
Upon entering the venue, my friend asked for a chair, after seeing none in the room.
She was told NO, not once, but THREE times by TWO people. One, actually announced herself as the supervisor.
She then was able to get someone to help her. There were others who were also walking with canes, in the room, with no place to sit.
An employee then came over and asked them all to stand, and REMOVED CHAIRS from these disabled individuals.
This type of customer service should NOT go unnoted.
The Casino should be very ashamed of the way their employees handled these individuals.
I, for one, will tell as many people, as possible of the poor treatment.
If you do not want to serve the disabled, then perhaps you should post it, so that customers can go elsewhere, rather than be embarrassed and humiliated, at having to repeatedly request something as simple as a CHAIR to sit down upon.More
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