We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“bad experience with front desk clerks”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Swinomish Casino & Lodge
Ranked #4 of 10 Hotels in Anacortes
Certificate of Excellence
Reviewed June 22, 2013

This is the second time I stayed at this hotel, I made a mistake that time and didn't let them know I was wishing an early arrival. I am disabled and therefore I did not want to be waiting in the lobby for a check in time at 4:00 p.m. That first visit we were checked in around 2:00 p.m. which wasn't too bad of a wait. We come from Canada and we always clear customs early in the morning rather than line up for over two hours if you pick too late of a time to cross the border. This last stay I talked to Paula and requested an early arrival, she agreed to do her very best. She also asked would I need a disabled room I advised no. When we checked at the desk what time we could possibly have our room we were told to come back at noon, which we did. The girl at the desk at noon was not as friendly and kept saying check in is 4:00p.m. I tried to explain I requested an early arrival and I am disabled and would appreciate if she could check us in early, she informs us the rooms aren't clean yet and come back at 2:00 p.m.. My daughter and I decided to go to La Conner and have lunch we stalled there as much as we could but I was starting to get tired; we returned back to the hotel at 3:15 p.m., the girl now at the counter tells us our room wont be ready until 4:00 p.m. on the button. We all got really upset, and then she said she would down grade us to find a ready room, she looked into her computer and then tells us none of the rooms are ready, come back at 4: p.m. We sat in the lobby, and boy are we really mad; we then start seeing a lot of people checking in, ten minutes to 4:00 pm we go back to the counter and asked why other people are checking in, she looks into her computer and says oh okay I can get your room ten minutes earlier than promised. We were very upset and feel these three girls deliberately delayed us getting our room before 4:00p.m. Even while this was going on I asked to speak to the manager and I was told there was no manager on duty that day. I later found out there was a manager on duty, I also talked to the cleaning staff and was advised our room was ready before 3:00 p.m. in fact the whole floor was ready before 3:00 p.m. We cancelled our stay for the next night, but later we re-booked as we were going whale watching the following day and knew we would be too tired to drive home. The day of the whale watching we spoke to the manager on duty Amanda, she was horrified the way we were treated, and would check into why those girls took such a stand with us. I hope those girls will be retrained and learn better customer service skills. On a positive side I wish to say the suite we had was fantastic and the view we had was very much enjoyed by us, especially me. I also want to thank Amanda for her concern and regrets that our check in request was not honored or any effort made to get us into our room earlier than 4:00 P.m.

Room Tip: water view is really worth the extra fee they charge.
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
13  Thank diamondvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas W, General Manager at Swinomish Casino & Lodge, responded to this reviewResponded July 10, 2013

Thank you for your review. I assure you our staff would never deliberately delay a check in if a room was ready. It appears there was a time lapse between when the room was completed until it was made available for the front desk to check in. I do see you had reserved a suite, which we only have 4 of, so we did not have the luxury of assigning one of the other rooms that were ready as this would have been a downgrade from your original reservation, although I do see the offer was made. I am happy to hear that you were able to speak to Amanda about the situation and that you ultimately enjoyed your stay in the suite, which are truly special! My apologies your entire experience was not as intended, upon your return, please contact me directly, I will make your reservation personally and ensure you experience is what it should be.

Best Regards,
Dallas Widmark
Lodge General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (455)
Traveler rating
Traveler type
Time of year
Language

330 - 336 of 455 reviews

Reviewed June 14, 2013

We stayed two nights while visiting Anacortes and Friday Harbor. The staff were extremely friendly and helpful, and the lodge and rooms were very nicely decorated, but since everything else was so nice it didn't make sense to us why the mattresses were so uncomfortable.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

We stayed here overnight as we travel from Vancouver to visit casinos along the I-5. Yes were welcomed fairly warmly, but at the end of the check in there was no mention of where to go from there, just the room number. Employees should treat patrons like they have never been there before, as we had not and the elevators are a little hidden from the front desk, so had no idea where to go. Room was average and there were soft candies left on the floor around the bed. I think they were ju jubes? Obviously no vacuuming before we were given the room.

No fitness center although there was apparently access to one 10 minutes down the highway.

Parking was free and there was a small convenience store just on the other side of the parking lot.

The buffet was exceptional with lots of fresh seafood and other nice dishes. We did have to put up with the hostess and waiter arguing if her hair was really blonde or not on the way to the table. Seems to be a theme here of very young workers being hired which is great as we all have to start somewhere but perhaps a little more training when dealing with customers.

For an overnight stay, it was not bad. Quiet for a Friday night so we had a good nights sleep. We were up quite late so they did allow us a late check out at noon. Shops are not to far away with some great deals.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nscott6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

I took my 89-year-old Mom up for a couple of days and just like the previous times we have been there...we had a fabulous experience. We were greeted warmly at the front desk and loved our room - understated and lovely. (The room was near the ice machine but thankfully it was nice and quiet!). Based on a previous very positive experience, we went to the 13 Moons restaurant and just like with the front desk, our service was warm, engaging and professional. And, that was from the host, our Server, our busboy and one of the cooks who came out to check on our meal! The food is so good and very reasonably priced and as Mom said, "Everyone acted happy that were were there." Lots of places have good food and nice rooms but it is the Customer Service that will keep us coming back. (By the way, we wrote a letter to the General Manager, Dallas, with our feedback and how nice to receive a personal, appreciative and timely reply. Obviously this service attitude exists at all levels!) Thank you for a great time...

  • Stayed: May 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank glanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

This is a great place to stay and play. The hotel is very welcoming. The room is beautiful, great bathroom, comfy bed, soft linens, amazing tv, and super decor. The hotel has some nice lobby spaces to relax and even a RV park. Very friendly staff in all areas of casino and hotel. Played bingo one night and the team was super there. Outstanding chowder in the sports bar. This hotel is a great choice for any type of travel.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

Centrally located between Whidbey and Fidalgo Islands and the mainland. The relatively new hotel was very comfortable and had all that you would need if staying 1 night. On our 2nd night we found that the toiletries and coffee supplies were not fully replenished. The bed was quickly remade. It would have taken only a bit more effort to make it presentable. All in all the bed was very comfortable, the view (facing the water) was very nice and the room was nice and clean. We would return again.

Room Tip: Rooms at end of hall, facing the water rather than freeway are quieter.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank keeperofyourinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

My husband and I have stayed several times at this very new Lodge. The staff go out of their way with friendliness and like to give a few extras to make your stay that much better. We have always stayed in a King Room, sometimes with a view of the Bay. We have received many comped stays and take advantage of most, when we can. We have been surprised to find out upon arrival a few times that we have been given an upgrade to our accommodation. Our bed is very comfy and the shower is lovely with lots of room. We have enjoyed the dining choices...most recently experiencing a dinner at 13 Moons. The meal and service were both excellent, and I can't wait to dine there again. We have enjoyed playing in the casino, and have had some good luck...The valet staff are always warm and friendly too...Can't wait for a swimming pool and hot tub...that would really complete our stay...

Room Tip: The obvious choice is a room facing the Bay...with a balcony...
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pamela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Anacortes
7.7 mi away
Anacortes Ship Harbor Inn
Anacortes Ship Harbor Inn
#3 of 10 in Anacortes
483 reviews
6 mi away
Majestic Inn and Spa
Majestic Inn and Spa
#1 of 10 in Anacortes
639 reviews
5 mi away
The Marina Inn
The Marina Inn
#2 of 10 in Anacortes
408 reviews
Show Prices
Show Prices
Show Prices
5 mi away
Anaco Bay Inn
Anaco Bay Inn
#6 of 10 in Anacortes
370 reviews
4.8 mi away
The Wild Iris Inn
The Wild Iris Inn
#1 of 4 in La Conner
528 reviews
4.6 mi away
La Conner Channel Lodge
La Conner Channel Lodge
#2 of 4 in La Conner
249 reviews
Show Prices
Show Prices
Show Prices

Been to Swinomish Casino & Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swinomish Casino & Lodge

Address: 12885 Casino Dr, Anacortes, Fidalgo Island, WA 98221-8363
Phone Number:
Location: United States > Washington > Fidalgo Island > Anacortes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Anacortes
Price Range: $108 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Swinomish Casino & Lodge 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Swinomish Casino & Lodge includes 98 luxury rooms, all 100% smoke free, overlooking the Padilla Bay and San Juan Islands. 13moons Restaurant features flavors of hand-cut Alder wood grilled seafood, meats and the freshest flavors of the Northwest. In addition to 13moons, the Swinomish Casino & Lodge features dining options to satisfy any appetite including, the Two Salmon Cafe and 10 Sports Bar. With Las Vegas style gaming, the Swinomish Casino & Lodge features 800 of the latest slot titles, table games including Black Jack, Craps, Roulette, Pai Gow, Poker and Keno. The Wa Walton Event Center boasts 9,000 square feet of multipurpose meeting and convention space with flexible breakout rooms along with 6,000 square feet of pre-function space for gatherings and networking events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, getaroom.com and Hotwire so you can book your Swinomish Casino & Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing