We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“So disappointed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Northern Quest Resort & Casino
Ranked #1 of 3 Hotels in Airway Heights
Certificate of Excellence
Reviewed March 28, 2012

We had reserved a room for one night while traveling back from a funeral. We were exhausted and loved that this resort has a spa and some good restaurants.
When we arrived we were told the linen supply company they use had lost some of the linens. They were apparently sold out the night before our stay and none of the rooms were ready. I wish they would have contacted us prior to our arrival to let us know. There was a mall near the hotel where they could have gone to purchase linens or they could have offered us a free night to use later. Instead, all of the customer service people were just looking at us blankly....obviously this is something that had probably never happened to them before. However, this resort is known for its great customer service and I would have appreciated an apology, a free night or a courtesy email regarding my reservation. It was awful to have to drive 20 minutes to find another hotel after driving for 9 hours already that day.

  • Stayed: March 2012, traveled with family
    • Service
3  Thank Bren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 5, 2012

Thank you very much for your helpful feedback. We are truly sorry for your loss and the inconvenience this issue caused you. Someone from our management team has contacted you and we hope you visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (454)
Traveler rating
Traveler type
Time of year
Language

391 - 397 of 454 reviews

Reviewed March 22, 2012

We enjoyed our time we spent at the Quest, the staff was very friendly and could not do enough to make our stay as pleasant as it could be. The security is awesome, rooms super clean, they even wash the door handles.
The meals , the casino, the shuttle service, the decor , just can't say enough.
The spa is the nicest that I have ever treated myself too.
Thank you for making our stay such a great experience.
Barb Pasternak

Stayed: March 2012
2  Thank Barb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 5, 2012

We appreciate your review and shared with both hotel and La Rive Spa staff! Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2012

The hotel is just beautiful! Tranquill, with spa like decor. The room was truly serene and the shower in the bathroom was as great as previous reviews have stated. Bedding above average, 42" tv, ipod dock and huge windows. Very upscale. The work out room and staff were very good. The Riversedge buffet was above average fare, very good. The only problem we had was a very loud group in the room next to ours. The adjoining room door did not protect us from their raquous noise. At midnight we called the front desk to complain and they did come up to the noisy room and ask them to quiet down. The quiet lasted a few minutes and then loud noise and cursing until three or so in the morning. We did complain at the check out and were just given a "sorry" from the staff. Think coupon for breakfast or something would have been appropriate. However, even that could not take away from a great and very relaxing "staycation" just twenty minutes from our home.

Room Tip: Ask for a room that does not have an adjoining room door for quiet nights rest.
See more room tips
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank nonna2twoboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 9, 2012

Thank you for your review. Management has contacted you regarding the noise and we hope you will be visiting us again soon. We are very happy you enjoyed your staycation!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2012

The rooms here are beautiful, beds are great. All rooms no smoking but there are barsyou can smoke if you are a smoker as well as most of the casinos. Several types of eating including fine dining, fast food, Asian...The rooms are expensive but worth what you pay for!

  • Stayed: November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 111Julie111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 9, 2012

Thank you for taking the time to submit a review. You are correct that there are a lot of options for dining (and gaming) here. We pride ourselves on that. We are also thrilled you found our rooms "beautiful" and our beds, "great" and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2012

I booked this hotel on Sniqueaway.com and got a great deal! I gasped upon entering the room because the colors were beautiful! It was fun, modern, and welcoming. The king bed was so comfortable it felt like I was sleeping on a cloud and had the perfect amount of pillows! The shower may have been my favorite part. I was a beautiful, glass, walk-in shower with several shower heads. A rain shower head from the top, along with 3 vertical sprays. Very cool! Excellent amenities, also. The room and bathroom were very spacrious! It was perfectly clean, wonderfully quiet, and just upstairs from the casino. I felt like I had hit the jackpot just by staying here. Well done, Northern Quest!

Room Tip: Great view from the 7th floor
See more room tips
  • Stayed: November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlchemyAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 9, 2012

Thanks for comparing us to "a little slice of heaven!" We really appreciate you review and thank you for taking the time to let us know how you feel. The shower is a renowned guest favorite and the beds are specially made for us by Northwest Bedding. We call it, what else, "The Bed." Thank you again for staying with us and we hope you take advantage of one of our Hotel Packages on our Web site and visit us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2012

This hotel is beautiful. The front desk staff was very helpful and knowledgeable. We are very picky about our rooms being clean, and the room we stayed in was perfect . The pillows in the room are too thick for me, so I called the front desk and they sent up a thinner one right away. We ate dinner in The Q, and were very happy. We both went with chicken sandwiches that were yummy. The garlic fries and the Q salad are the best. We ordered room service for breakfast and were impressed. Good food and good portions. Q. This hotel is great for a night out if you are planning on gambling.

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jamie37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing700, Manager at Northern Quest Resort & Casino, responded to this reviewResponded April 9, 2012

Thank you for your review and wonderful compliments on the "beautiful hotel" and "clean...perfect rooms" (and pillows!)" We will be sure to share your review with our "helpful and knowledgeable" staff! We are glad you enjoyed The Q and the room service. We also hope it was a fun night of gambling and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2012

We have stayed at this hotel numerous times and have nothing but rave reviews. The rooms are absolutely perfect. Decor is lovely, the beds and linens are the most comfortable I have ever used and the walk in glass/see through showers are amazing. The casino is great and the food selection is diverse. The front desk staff are always extremely friendly and accomodating. The valet service is a nice touch as well. Highly recommend this resort for all. My kids have had fun as well, but would say this is more of an adult get-away.

Room Tip: So far we have had wonderful rooms on all our stays.
See more room tips
  • Stayed: November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kalm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Airway Heights
1.1 mi away
Days Inn & Suites Spokane Airport Airway Heights
6.5 mi away
The Historic Davenport, Autograph Collection
1.1 mi away
Stratford Suites
Stratford Suites
#2 of 3 in Airway Heights
309 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Hilton Garden Inn Spokane Airport
2.4 mi away
Ramada at Spokane Airport
4.3 mi away
Hampton Inn by Hilton Spokane Airport
Show Prices
Show Prices
Show Prices

Been to Northern Quest Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Northern Quest Resort & Casino

Address: 100 N Hayford Rd, Airway Heights, WA 99001-9402
Location: United States > Washington > Airway Heights
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Airway Heights
Price Range: $177 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Northern Quest Resort & Casino 4*
Number of rooms: 250
Official Description (provided by the hotel):
The AAA Four-Diamond and Forbes Travel Guide Four-Star Northern Quest Resort & Casino is the premier destination in Eastern Washington, with award-winning restaurants, lounges and bars, complete luxury spa, extensive gaming options (with a non-smoking area), cigar bar, night club and star-studded entertainment all just minutes from Downtown Spokane. The Resort features 250 lavishly appointed rooms, including 22 suites; approximately 40,000 sq ft of flexible space for meetings and events. The Resort features an indoor pool and whirlpool, complimentary fitness center with personal trainers (by appointment), and complimentary shuttle, valet and garage parking. Northern Quest Resort & Casino - Spokane's premier destination resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Cancelon, Expedia, Hotwire and getaroom.com so you can book your Northern Quest Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Northern Quest Resort And Casino
Northern Quest Hotel Airway Heights

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing