We had reserved a room for one night while traveling back from a funeral. We were exhausted and loved that this resort has a spa and some good restaurants.
When we arrived we were told the linen supply company they use had lost some of the linens. They were apparently sold out the night before our stay and none of the rooms were ready. I wish they would have contacted us prior to our arrival to let us know. There was a mall near the hotel where they could have gone to purchase linens or they could have offered us a free night to use later. Instead, all of the customer service people were just looking at us blankly....obviously this is something that had probably never happened to them before. However, this resort is known for its great customer service and I would have appreciated an apology, a free night or a courtesy email regarding my reservation. It was awful to have to drive 20 minutes to find another hotel after driving for 9 hours already that day.
- Official Description (provided by the hotel):
- The AAA Four-Diamond and Forbes Travel Guide Four-Star Northern Quest Resort & Casino is the premier destination in Eastern Washington, with award-winning restaurants, lounges and bars, complete luxury spa, extensive gaming options (with a non-smoking area), cigar bar, night club and star-studded entertainment all just minutes from Downtown Spokane. The Resort features 250 lavishly appointed rooms, including 22 suites; approximately 40,000 sq ft of flexible space for meetings and events. The Resort features an indoor pool and whirlpool, complimentary fitness center with personal trainers (by appointment), and complimentary shuttle, valet and garage parking. Northern Quest Resort & Casino - Spokane's premier destination resort! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Cancelon, Expedia, Hotwire and getaroom.com so you can book your Northern Quest Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Northern Quest Resort And Casino
- Northern Quest Hotel Airway Heights