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“Great value, great amenties” 4 of 5 bubbles
Review of Embassy Suites by Hilton Dulles - North/Loudoun

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Embassy Suites by Hilton Dulles - North/Loudoun
Ranked #1 of 5 Hotels in Ashburn
Certificate of Excellence
GreenLeadersBronze level
Rehoboth Beach, Delaware, United States
Level Contributor
4 reviews
3 hotel reviews
“Great value, great amenties”
4 of 5 bubbles Reviewed July 25, 2014

Always a great place to stay. I learned how to make omelets here by watching Griselda during the complimentary breakfast! The location is convenient for Dulles travellers. The staff is friendly, the rooms are clean, and it's nice to have a suite rather than just a room.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 28, 2014
Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

Traveler rating
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    76
    57
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
95 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed July 24, 2014 via mobile

We spent 10 nights and enjoyed most of our visit. The staff was pleasant and friendly, food was great, site was up to expectation. However, we had housekeeping & maintenance problems. Despite registering 2 adults and 3 children, we only had 3 sets of towels per day. After making 4 requests for more towels daily (and never received!), I gave up asking and just went to the desk for more. The 1st night we noticed there was no cold water in the bathroom sink. Maintenance promptly checked it and said a part was needed. Four days later, it was still not fixed and reported again. This was never fixed, and on our last night we had no cold water in either sink nor in the bathroom. We had to put ice in the bathtub to give our daughter a bath. When I told the desk as we checked out, I was told that they occasionally have to turn off the boiler because it is too noisy in the meeting room, and forget to turn it back on. Not sure how this creates no COLD water..... One last thing, we noticed broken glass in the ashtray on the entrance on the side of the building (where employees also park). After 4 days, we told the desk, and it was then removed. OTHER THAN THAT, we enjoyed our stay!

Stayed July 2014, traveled with friends
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 28, 2014
Thanks for your review. I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry for all of the inconveniences you experienced during your time with us. We are always looking for ways to improve our guest experience and your review will help us do just that. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topsfield, United States
1 review
1 of 5 bubbles Reviewed July 24, 2014

Only Pros were morning breakfast and manager reception. complained to front desk several times about issues. They never addressed. Told me no manager on duty to talk to. Hotel room was dirty. Never got clean towels or glasses. Hotel was noisy with kids running hallways and hanging out in atrium until all hours. Will never stay again!!

  • Stayed July 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 28, 2014
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 23, 2014

I really enjoyed my stay at Embassy Suites Dulles. My weekend events were in DC, so it was a little bit of a trek, but for the price and amenities, I didn't mind. There are lots of places to eat and shop within a few miles radius, but many places close early on the weekdays.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 28, 2014
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 23, 2014

I stay at Embassy Suites at least once a month. This was my second stay at this location. Excellent check-in and check-out process. Excellent manager's reception. Nice pool. The furniture in the room is starting to show some age. Parking can be a challenge if you return after 8pm. The breakfast layout could be improved to allow for a more efficient flow.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 28, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the service and cleanliness of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, United States
1 review
4 of 5 bubbles Reviewed July 16, 2014

The hotel was everything you would expect of an Embassy Suites. The staff were very accommodating. I needed to get to and from the airport and the staff ensured the van took me and picked me up in a very timely manner. The omelet chef was all smiles and very friendly with all of the guests. You could tell she enjoyed her job. I will stay here again when flying out of Dulles.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Viveca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 20, 2014
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
1 review
5 of 5 bubbles Reviewed July 14, 2014

From the quality and comfort of the guest room to the helpful staff and the beautiful atrium, I found this hotel to be everything a nice, affordable hotel should be! Could not imagine anything better.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Wendell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 20, 2014
Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dulles - North/Loudoun

Property: Embassy Suites by Hilton Dulles - North/Loudoun
Address: 44610 Waxpool Rd, Ashburn, VA 20147-6924
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ashburn
#1 Green Hotel in Ashburn
#4 Business Hotel in Ashburn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles - North/Loudoun 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Dulles-North/Loudoun Hotel Ashburn
Dulles Embassy Suites

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