I have stayed at this hotel many times for business. The hotel is nice and the rooms are spacious. The staff is very friendly and very willing to fix complaints. The friendly staff is the only reason I continue to give that place my money. If housekeeping were the deciding factor I would never return. They are quick to fix problems with a smile but the rooms are never thoroughly cleaned. I always find something to complain about and I honestly don't go looking, it is obvious and hard to miss ... stray hairs in the beds, in towels, on the bathroom floor, on furniture, greasy remote controls, sticky cup rings, filthy phones etc. Management needs to seriously rethink the housekeeping leadership because that department is clearly lacking. I stayed at a Hampton Inn just 3 days before staying at this Embassy and the Hampton housekeeping put the supposedly more upscale Embassy to shame.
I've seen many children's groups sharing the hotel each time I am there, hockey teams, cheerleader groups, kids touring dc as well as bus tour groups. I have only once experienced trouble and that was with the cheerleader group last year ... they were loud, screaming and disrespectful to the other guests.
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- Also Known As:
- Embassy Suites Dulles-North/Loudoun Hotel Ashburn
- Dulles Embassy Suites