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“A pretty face with a disgusting interior”

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Embassy Suites by Hilton Dulles - North/Loudoun
Ranked #1 of 5 Hotels in Ashburn
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 2, 2013

We booked this hotel for three nights. The lobby is beautiful and by all appearances was recently updated. When we walked into the first room we were given - we immediately smelled cigarette smoke - in a non-smoking room. The second room had an odor we could could only attribute to urine. It smelled like someone had urinated on the carpet and the staff tried to wash it away. The carpet was wrinkled and worn, The bathtub was dirty from soap scum and the sofa had visible dirt on the backrest. To top it off - one of the beds had what appeared to be boot marks on the sheets and the bedspread was old and worn (visible pilled areas). We were afraid to walk around the room without socks. The only word to describe this suite is "disgusting." We moved to another hotel for the second and third night. We had taken a 4AM flight to Washington D.C. and just couldn't move the first night. The front desk said they are planning to remodel the rooms in the near future, but after two stays in separate Embassy Suites that were not even above Motel 6 level - we won't be booking Embassy Suites in the future. And that includes large conference that we book for a public agency.

Room Tip: Don't book this hotel unless you don't care about cleanliness.
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  • Stayed: October 2013, traveled on business
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1  Thank SacramentoJulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded October 3, 2013

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback

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635 - 641 of 820 reviews

Reviewed October 1, 2013

We've always had great experiences at Embassy Suites and this was the case at this one. The only complaint we had was that the pool was very cold. The shuttle was very helpful for my sister's wedding events and the complimentary AWESOME breakfast was fantastic as usual!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded October 3, 2013

We appreciate your positive comments! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team

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Reviewed September 17, 2013

great place breakfast was great and loved the waterfall and lobby very nice rooms were clean and the staff eas very polite.. had to have room changed for we asked for non smoking and first room snelled like smoke not there fault if people smoke in a room when they should not.. but they moved us no problem and we had a great stay

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank mrgibbs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded September 19, 2013

thank you for the kind words and i am very sorry for first room

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Reviewed September 12, 2013

We had a very pleasant stay this week at this Embassy Suites. I love the open atrium design, the echo of the water falls inside and the open, airiness of having a atrium hotel. The breakfast is by far still the best in any of these suite hotels. Yummy, cooked to order eggs. Every day the hot buffet changed slightly but the omelets were delicious! cooked to order with any accoutrement you can think of, and speedy. The room is a typical Embassy Suites room with a living area in the front and the bedroom in the back, with a door at the bedroom for privacy, something that I prefer. But for some reason the room smelled of old cigarettes (a non-smoking hotel). Not only my room but next door, a family member was staying, and their room had the same odor. All I can say is that the windows cannot be opened so there is no fresh air to replace in the room? It is very quiet, especially you do not hear the doors slamming in the hallway. The doors are solid and heavy but have a unique way of closing that they don't slam. I appreciate this very much. The staff was extremely nice and attentive, everyone we came in contact with. The free airport shuttle was an added bonus. I would highly recommend this hotel. If for anything else, just watching the arrivals of all the jets to runway 1.

Room Tip: If you like watching planes, then pick a room that faces the runway. You cannot hear the roar of the...
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  • Stayed: September 2013, traveled with family
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Thank pulmqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded September 19, 2013

Thank you for your feedback we will definitely look into the concer! Please come back and visit us again.

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Reviewed September 12, 2013

One of the cleanest hotels I've ever had the pleasure to stay! My family are a bunch of crazy nuts and I love getting together with them! This was a cousins wedding and the service and overall experience was incredible! I've never had such an incredible breakfast at any other hotel...usually consists of an apple...lol. Thank you so very much for how well you treat your guests!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded September 19, 2013

Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business.

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Reviewed September 11, 2013

We stopped over here for a night on our way to Florida. Typical Embassy Suites with large rooms and a great breakfast. All was well until we realized that our daughter's special pillow was missing after we had checked out. My wife emailed and called the hotel, but they hadn't seen it. The day after we checked out our daughter was in tears realizing her pillow was gone when our phone rang and the staff had found the pillow! They shipped it home for us, and saved our vacation. Thank you so much for taking the extra effort to help an 8 year old!!

Only drawback was that the sofabed mattress was thin and not very comfortable, but the staff told us they were upgrading the furniture shortly.

  • Stayed: August 2013, traveled with family
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Thank Chuck D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded September 19, 2013

thank you, i will be sure to let the staff know their efforts were appreciated! and we were able to save the day

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Reviewed September 9, 2013

We were stopping over for the night on our way to the beach. Had a great stay... the manager's reception was nice but could have had better snacks. We used the pool and it was very refreshing. Breakfast in the morning was very good and made to order. Room was nice. Good value for the money.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this reviewResponded September 19, 2013

thank you for taking the time to post your very nice comment

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dulles - North/Loudoun

Address: 44610 Waxpool Rd, Ashburn, VA 20147-6924
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ashburn
#1 Green Hotel in Ashburn
#4 Business Hotel in Ashburn
Price Range: $99 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles - North/Loudoun 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Dulles-North/Loudoun Hotel Ashburn
Dulles Embassy Suites

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