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“A fabulous stay!” 5 of 5 stars
Review of Embassy Suites by Hilton Dulles - North/Loudoun

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Embassy Suites by Hilton Dulles - North/Loudoun
Ranked #1 of 5 Hotels in Ashburn
Certificate of Excellence
GreenLeadersBronze level
Beaufort, United States
1 review
“A fabulous stay!”
5 of 5 stars Reviewed August 3, 2013

My kids thought they were staying in the Taj Mahal! The hotel was clean and the staff was friendly. The complimentary breakfast and evening snacks were incredible! And the open glass elevator sealed the deal for my children!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 16, 2013
Thank you for the awesome rview! I am very happy we were able to meet your kids high standards and the comparrison to the Taj Mahal! I will certainly share your feedback with my Team and look forward to seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

Traveler rating
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    30
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
sanford, United States
1 review
5 of 5 stars Reviewed August 1, 2013

Great Hotel with an awesome breakfast. Very clean and beautiful lobby. Need to offer free WIFI in rooms not just in the lobby. Pool and hot tub area is clean and nice open area. Would stay here again!!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 16, 2013
Thank you for taking the time from you day to provide your wonderful feedback! Please come back and visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luray, Virginia
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 31, 2013

Embassy Suites is a great place to stay. Instead of just getting a bedroom, you get a living room too. You also receive a complimentary managers' reception in the evening with snacks and drinks. Alochol is you like!! A breakfast buffet is included in the morning. There is bacon, sausage, potatoes, pancakes or waffles and even cooked to order omletes!! Try the Embassy Suites in Ashburn, VA. The staff is friendly. The hotel is clean. It is a really nice place to stay!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Darlene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 16, 2013
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
4 of 5 stars Reviewed July 31, 2013

Overall I had a good experience. A few points did not meet the high bar set by my previous visits to the same hotel. Asked for a wake up call, but did not receive it. Carpet cleanliness did not meet expectations. The lamp on the left side of the bed buzzes when turned on, but I did not report this. The first night the AC was not maintaining the temperature properly and the room was either too hot or too cold to sleep, resulting in a bad night.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tushar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 16, 2013
Thank you for taking the time to provide feedback on your recent visit to the Embassy Suites Dulles North. I am truly disappointed to hear about the difficulies you experienced with the suite. I apologize again and hope that you will allow us another opportunity to be of service again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rochester mn, United States
1 review
5 of 5 stars Reviewed July 31, 2013

spent the weekend here for my buddy's wedding. PPL were very accommodating and the omelets that the lady was making for breakfast were AMAZING! Great Continental breakfast with awesome rooms. Very clean

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Abram A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 16, 2013
Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
1 of 5 stars Reviewed July 29, 2013

I ate in the restaurant the first night I arrived. Service was pitifully slow, my food was not as ordered (wings were breaded when I told they were not). I was not offered credit. Secondly, my room was disgusting. The sofa had a huge stain, something had been spilled inside the refrigerator and never cleaned, the carpet was dirty and there were unidentifiable items on the carpet (dried shrimp heads?), the ceiling was peeling, and the room smelled like a cheap hotel. The atrium noise was very high. Kids were running around with no one asking them to keep it down. The internet never worked properly -- pitiful. Lastly, the room was to be billed to a corporate card, since I am a new employee and cannot expenses things yet. Now I have a $900 charge on my credit card. I am a Marriott Platinum Elite, and I would never consider staying at a Hilton hotel again based on this experience.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, August 1, 2013
Thank you for your review. I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry for the inconveniences you experienced during your time with us. We are always looking for ways to improve our guest experience and your review will help us do just that. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, United States
1 review
4 of 5 stars Reviewed July 23, 2013

Staff was very pleasant and nice . Room was very comfortable, nice and clean including the bath room. Breakfast services were great and food was excellent. We stayed for two nights we enjoyed it. Carpet, Sofa, and chair are too old and not clean, they must go. Over all the hotel is great 4 out of 5. be cha

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mesereg Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, July 29, 2013
Thank you for your kind words regarding your recent stay, your suggestion for the carpet is being addressed have just recently replaced the lobby and hall carpets
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dulles - North/Loudoun

Property: Embassy Suites by Hilton Dulles - North/Loudoun
Address: 44610 Waxpool Rd, Ashburn, VA 20147-6924
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ashburn
#1 Green Hotel in Ashburn
#4 Business Hotel in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles - North/Loudoun 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Dulles-North/Loudoun Hotel Ashburn
Dulles Embassy Suites

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