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“Short family get away with grand children” 5 of 5 bubbles
Review of Embassy Suites by Hilton Dulles - North/Loudoun

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Embassy Suites by Hilton Dulles - North/Loudoun
Ranked #1 of 5 Hotels in Ashburn
Certificate of Excellence
GreenLeadersBronze level
Harrisonburg, Virginia
1 review
“Short family get away with grand children”
5 of 5 bubbles Reviewed June 13, 2013

My grand daughters really appreciated the time we spent in the suites. they had there own room and me and their mother had our own room they thought they were big girls only 6 and 4 but we enjoyed the whole 3 days.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 17, 2013
thank you for your kind words I am glad you were able to enjoy your time with your Grand Daughters and we were able to help make that time special for all of you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
    357
    195
    74
    57
    32
See reviews for
280
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236
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Leesburg, Virginia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

Excellent accomodations, rooms were clean and comfortable and the staff was great. Did not get a chance to try the Managers Happy Hour, but the breakfast was fantastic. Would definitely recommend staying here to all

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cjbyogi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 17, 2013
thank you for the wonderful review we look forward to seeing you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Viera, Florida, United States
2 reviews
4 of 5 bubbles Reviewed June 12, 2013

THE BAD:This visit had a rough start with the discovery of undergarments/clothes left in the drawers as we unpacked after a long day [Totally freaked my wife out!]. A squeaky ac unit and non working telephone were fixed quickly by the service tech the first night.This hotel has had a lot of mileage put on it and needs a total makeover. Worn/loose carpet with holes was my biggest complaint.
THE GOOD: The staff is over the top at this hotel. They made our stay enjoyable with their top notch service.Very helpful in extending our stay one day due to weather. Breakfast staff /shuttle service were always there when needed.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 17, 2013
i do apologize for the BAD but very appreciative that we were given the opportunity to Make it right! I will be sure to pass along the comments about the staff letting them know their efforts do not go unnoticed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
5 of 5 bubbles Reviewed June 10, 2013

Excellent hotel; everything you expect from Embassy Suites. Did not get to enjoy the manager's reception, but had an excellent omelet both mornings. Good choice of restaurants next to the hotel. Very convenient to Dulles.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 17, 2013
thank you posting your comments relating to your recent stay i am very glad we were able to meet you expectations and look forward to seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, United States
1 review
2 of 5 bubbles Reviewed June 10, 2013

The rooms are threadbare and dingy. The shuttle service from the airport was unpredictable. We had to call twice and we were finally picked up after 40 minutes. (The hotel is 5 minutes aware from the airport). The made to order breakfast is misleading and is not a full made to order breakfast that you will find in other hilton brand hotels

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 17, 2013
thank you for your comments we value all feedback good and that which provide opportunities for us to get better. I do apologize for the inconveniences you may have experienced with the shuttle service from the airport. It is on demand and does require a phone call but is still at the mercy of traffic/ availability. Again i apologize
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAMcAllen
1 review
2 of 5 bubbles Reviewed June 6, 2013

We booked 6 rooms in this property for a class trip in May. The rooms were booked in February, but on the day we were supposed to check in, the hotel called to inform us we were being moved to another local property owned by the chain. This property was nice but did not offer us the ammenities, meals, etc. we expected at Embassy Suites. I am very upset that this was done without more prior notification to allow us to make plans acceptable to our group, and also am upset at comments made by the staff that we would be "more comfortable"in the other location - an obvious hint that THEY were not comfortable with us at their location. I understand they often overbook and make such switches, so watch out. It is a good property, but only if THEY decide you can stay there!

Room Tip: Choose any room you wish and HOPE you get one!
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dcejeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 10, 2013
I do apologize for the circumstance that lead to having to relocate your group. The fact it was a student group was not a consideration but more of having the room types requested. Again I do apologize if you felt it was for any other reason that certainly was not the case. When your travels bring you to the area again i invite you to return that we can show you our true Spirit of Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United States
1 review
2 of 5 bubbles Reviewed June 5, 2013

Breakfast was being served by one cook with a long line of people waiting. Took 30 minutes waiting before placing order, another 10 minutes to cook it then few tables available and none of them clean. In room, dirty sheets and cracked sink.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites by Hilton Dulles - North/Loudoun, responded to this review, June 10, 2013
Thank you for taking the time to post your review we value all feedback both the good and that which in this case points out opportuties for us to improve. I do apologize for the circumstances described and will use them as teaching tools moving forward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Dulles - North/Loudoun

Property: Embassy Suites by Hilton Dulles - North/Loudoun
Address: 44610 Waxpool Rd, Ashburn, VA 20147-6924
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ashburn
#2 Green Hotel in Ashburn
#4 Business Hotel in Ashburn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Dulles - North/Loudoun 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Dulles-North/Loudoun Hotel Ashburn
Dulles Embassy Suites

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