I love Potbelly Sandwich works. I try to eat at one anytime I'm in an area that has them. We ate here on a Sunday afternoon most recently. The service was very good at this location. We ordered an Italian and Smoked Ham and Cheese. We asked for the Italian to be made cold, which caused some confusion. The ham and cheese was warmed.
The Italian came out very dry. I returned to the counter and asked for more oil on the sandwich. The server was very accommodating and fixed it right away. The ham came out great.
The lines can be very long but are usually moved through quickly. Our meal with bottled drinks came to about $15. They make excellent milkshakes and offer other confections as well.
We will come back but order the sandwiches a little differently to ensure they come out good the first time.