Although I thought the look and feel of the hotel was great, the staff are severely lacking in customer service. I had paid for my room 3 months before checking in. When I checked in the front desk clerk asked to see my debit card and then swiped it. Which I thought was odd since it had already been paid for. He handed it back to me with the card keys without a word. Also no smile, no friendliness at all.
Later I went and checked my bank account online to find that sure enough they had put a hold on my debit card for $155.40. Without once informing me that they would do so. When I confronted the front desk about this, all the girl could say was that it was their policy to charge everyone for incidentals. Now in my experience hotels ask, "Would you like to put down a card for incidentals?" since I had a cell phone and was sight seeing in DC most of the time there.....I had no use for movies or a phone.
When I asked her to fix it, she said she did not have the authority and I would have to wait for a manager, whom she did not know when would be around next, on Memorial Day weekend of all things! I asked everyday for a manager, we were there 3 days. And he was never around. Then on the last night a young man named Ryan at the front desk told me he was acting as manager....he said that when I checked out the hold would be released. Fine, of course now my vacation is over and I was unable to spend $155.40 of my money on it. Indeed after we checked out the hold was taken off. Two days later they charged my card for $122.10. I am now on day two of waiting for the Manager to call me back to fix this and I'm worried I may loose my money all together. I'm afraid that they will try and say that I used the phone or movies, but I did not and since I'm back home in Wisconsin and their all the way in Virginia proving it will be hard. So watch your debit/credit cards at the Aloft Dulles Hotel, they are not an honest place.
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn