I would have loved to write a great review about how cool the hotel was and how awesome the 42 inch LCD in the room was but the service absolutely killed my families stay.
My wife and our two young kids (ages 2 and 9 months) stayed there last Saturday night on the way back from Myrtle Beach. Besides the fact that the air conditioning didn't seem to be working in the main lobby (it was a record breaking 92 degrees that day), everything in the hotel seemed great. The room was modern and good sized. The TV was terrific. Everything was going good until we tried to go to sleep.
At 10:05 pm, I pulled the comforter off the bed and discovered a DIRTY TISSUE in the sheets!!!! I called the front desk and told them about the issue. I was told they would send someone up to replace the sheets immediately. I can't figure out how the dirty tissue could have gotten there. Either the sheets never got changed or housekeeping left me a present.
By 10:35, nobody had come to our room. The kids were about to lose it as they were so tired. My wife calls the front desk again, and the person who answered the phone had NO IDEA WHAT WE WERE TALKING ABOUT!!!! Our first call was completely ignored!!!
He told my wife he'll send someone up right now.
10 minutes later, someone from the front desk knocks on our door. We let him in and he says "Here are the sheets, where would you like me to put them?". My wife looks at him confused and responds "On the bed?....." You would think he would make the bed for us right, especially when both my wife and I had a half asleep crying kids in our arms?
"I don't have any housekeeping experience, but I can send the shuttle driver up once he gets back". What the? This guy doesn't know how to make a bed? How much longer were we supposed to wait until the shuttle driver got back?
So my wife says, "You got to [--] kidding me? Our bed has a DIRTY TISSUE in it, we wait almost 40 minutes for someone to come up here, and then we have to make our own bed?!!!!!"
At this, the guy looks at me with an incredulous look like it was beneath him to make the bed and that he was utterly insulted that we actually requested that he make it. He walked right out of our room without saying another word!!!!!
At that point, with the kids a mess, I just changed the dirty sheets myself and since the guy who brought the sheets had rudely left already, the dirty sheets had to stay in a corner of my room!!! Ridiculous.
I left the next morning. Not a word of apology.
I am still in shock that a hotel would have such poor customer service. Unreal.
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn