Although I'm a platinum spg member, only one of my four observations apply to having status.
Upon check in I had to make 2 trips to the fifth floor room from the lobby because the keys didn't work.
No waters in the room as advertised and after being on hold with the front desk I made a THIRD trip to the lobby in person to beg for bottles of water.
As a platinum member I asked for a 4pm checkout the night I checked in. On the day of checkout housekeeping was banging on my door at noon (like I owed money) wanting to know if I was checking out anytime soon. I was so frustrated at this point I checked out early. 12 hours later I realized I forgot something in the safe so I called the front desk. The night person was completely clueless and in fact used the excuse she was the night person so she wasn't familiar with what to do. This included using the phone because every time she put me on hold, the phone disconnected. Between the two of us we figured out where to check and how I can claim my lost item. After all that I felt Aloft should put me on the payroll.
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn