To make a long story short, the shuttle didn't arrive at IAD until 65 minutes after I called the hotel for it. While waiting, I called the hotel for two status checks -- during the second status check, the desk clerk told me that the shuttle was stuck in traffic due to a serious accident (a check on Google showed that traffic was actually flowing fine.) When the shuttle driver arrived, he told me that there was no traffic -- he wasn't even dispatched until 15 minutes beforehand.
Obviously, someone lied here -- either the desk clerk lied to me (who may have forgotten to dispatch the shuttle, evidenced by the fact that the shuttle was reportedly dispatched at the same time I made my second status check) or the shuttle driver lied to the desk clerk. Either way, I am not confident staying at a hotel where the staff makes mistakes and then lies to cover them up. I complained to the hotel chain after the incident, who apologized and supposedly contacted the management, but I never heard anything else.
The hotel itself was okay, but didn't live up to the hype. I suggest avoiding the ground floor, as the lobby/lounge area is noisy (from both the patrons and the music), and there's no soundproof door separating the lounge area from the hotel rooms.
As you can see from my profile, I normally don't leave 1-star hotel reviews, but this stay was disappointing in more ways than one.
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn