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Hilton Garden Inn Dulles North
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Reviews (608)
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All reviewstoll roadstayed one nightnice hotelshuttle driverfitness centerloudon countyfront desk staffshort drivebusiness travelplenty of parkinggas stationcomfortable stayexcellent staydc areabusiness centerfree shuttleclose to the airport
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Reviewed November 21, 2013

A very plesant and satisfactory stay. The room is so clean, as clean as a brand new room. We like Hiltons because we know their "Satisfaction gurantted" is always true. They are better than the other hotel at the same calss we stayed recently.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank James C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded November 25, 2013

We always enjoy hearing back from our guests, it gives us a chance to see how we are performing. I am glad my team took good care of you during your stay. Please come back and see us next time you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

Had an issue at check-in. The agent behind the counter just lacked personality, showed no emotion and really did not make us feel welcomed. Overall the room was in great shape and the area was quiet. Breakfast was very good and they have a very nice group of people working in the restaurant at that time. We had an alright stay, but not our usual great stays we have become accustomed too with the Hilton chain of hotels.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded November 22, 2013

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and service to make improvements to the guest experience is very important to me. I hope that you will stay with us again when you come to Ashburn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

If you want clean, efficient and courteous staff the Dulles Garden Hilton is the place to stay. Checkin took 3 minutes and the rooms were clean and neat. We were very pleased with the experience. From the front desk to the restaurant the staff were very helpful.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Marty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded November 21, 2013

Thank you very much for choosing our Hilton Garden Inn for your wedding guests. I am very pleased my staff took good care of you and you enjoyed your stay. I look forward to seeing you again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

I really hate rating a hotel in favorite chain so poor. The hotel is under going a lobby facelift which has nothing to do with the poor rating. I booked a mini suite, I settled down to cruise the internet and watch a little TV. The couch and chair were so uncomfortable that I could only stand it for 10 minutes. Knowing that they were doing some remodeling, I called down and asked if they had some newer rooms - no they are only reprinting some of the furniture - you mean they are actually keep this stuff?? Does anyone actually try to sit on the furniture they buy before making the decision? The bed had the poorly functioning air mattress. I came back from dinner, looking forward to new cookies that Garden Inns are now offering - no cookies, they stopped serving them a month ago. Should have stayed at the ALoft next door

Stayed: November 2013, traveled on business
Thank hiflya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded November 20, 2013

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We are very sorry for the inconveniences you encountered and we thank you for your honest feedback. Please share any additional comments or suggestions with us any time.

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Reviewed November 17, 2013

Pleasantly surprised with this hotel. It is located relatively close to Washington Dulles airport (IAD)s. Rooms are clean and spacious. Staff is friendly and efficient. Very quiet with fast internet access. I recommend it for business trips. There is a small restaurant on premises but I did not try it. Needs to have a car or taxi to get around.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank flexibleguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded November 19, 2013

We always enjoy hearing back from our guests, it gives us a chance to see how we are performing. I am glad my team took good care of you during your stay. Please come back and see us next time you are in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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