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Hilton Garden Inn Dulles North
Ranked #1 of 5 Hotels in Ashburn
Certificate of Excellence
Reviewed July 21, 2013

In my 30 years of travelling and staying mostly in hotels, this hotel I rate as one of the top 5 hotels in regards to excellent service. The staff went out of their way to make our stay comfortable. We had some issues with our reservations but the Marketing Manager, Chris resolved it in no time.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded July 22, 2013

We always enjoy hearing back from our guests, it gives us a chance to see how we are performing. I am glad my team (especially Chris) took good care of you during your stay. I look forward to seeing you again.

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Reviews (561)
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418 - 424 of 561 reviews

Reviewed July 13, 2013

This hotel had a very helpful front desk staff who not only helped us feel welcomed, but gave suggestions for restaurants nearby and driving directions during and after our stay. It was very convenient to Dulles Airport. Advanced advice on how to use the toll roads would have been helpful.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Candace W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded July 15, 2013

Thank you very much for choosing our Hilton Garden Inn for your stay in Ashburn. I am very pleased you found the front desk staff friendly. I look forward to seeing you again on your next visit.

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Reviewed July 11, 2013

Hotel is clean, quiet and very classy. Do not waste your money on eating there. The only thing wrong with this hotel is that the restaurant is horrible. Other than that, a great place. Food is way overpriced and not cooked as you want. The breakfast 'buffet' is over $10.00 but not worth it at all.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Christopher Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded July 13, 2013

Thank you so much for taking the time to share your stay. I am pleased to hear our staff was able to take care of you and that your room was clean and comfortable. Our cooked-to-order breakfast is a Hilton Garden Inn standard we are proud to offer and since each guest's breakfast is cooked and served fresh we are able to customize to each guests breakfast to suit their taste. I will speak with my F & B Manager about the food quality at breakfast you experienced. Our goal is that every guest have an outstanding experience in all areas of the hotel.

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Reviewed June 20, 2013

The staff on the Hotel side are GREAT! Friendly, attentive, everyhting you could ask for from a hotel staff member. The restaraunt is a whole different story! The staff are not friendly, the service is POOR, and on my 1st night there, my salad thatwas delivered to my table was witled and had several slimy leafs! I borught these issues to the GM who claimed she would speak with the staff regarding their ineractions and service (and she very well may have), and on the following day the service was JUST AS BAD.

  • Stayed: June 2013, traveled on business
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1  Thank flskier66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded June 21, 2013

Thank you for your comments and we value all feedback that provides us opportunities for improvement. I do apologize for the inconveniences you may have experienced with your dinner and my staff. I am glad I had the opportunity to speak with you during your stay and extend a free nights stay in Hilton Honors points to your account. I did speak with my team about your experience and had my F & B Director contact you also to discuss your experience. Outstanding service to all our guests is our goal and I will continue to work with my team on areas of improvement. I hope to see you again on your next visit.

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Reviewed June 13, 2013

The staff was very friendly here. Even the cleaning ladies would stop smile, say hi, and chat a little bit. The rooms were amazing. I had one with a whirlpool in it for my wedding night. My wife loved it! Great breakfast too!!!!

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded June 14, 2013

We always enjoy hearing back from our guests, it gives us a chance to see how we are performing. I am glad my team took good care of you during your stay. I look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

The hotel staff was friendly and helpful, but when I went to take my morning shower, I noticed an extreme amount of mold in the shower stall. How this passed anyone's inspection is beyond me. Everything else about the hotel was satisfactory to excellent.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank climaction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded June 13, 2013

Thank you for your review of the opportunity with your guest room. We have a few rooms in the hotel with hard water stains in the tile floor of the showers. The maintenance team is working on recaulking and grouting these rooms and should be completed very soon. I appreciate your time in reviewing our hotel and I apologize for the inconveniences you experienced during your stay. Thanks again for your comments and I look forward to seeing you during your next visit.

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Reviewed June 5, 2013

Stayed one night and was very happy. Room was large and beds were comfortable. The whole hotel was clean and staff were very friendly. We were pleasantly surprised with the quality of the food for dinner and breakfast (although we thought that the breakfast buffet was a bit pricey for the offerings) and it was very nice to have a drink in the hotel at night. The hotel was quiet at night and in a good location. We would gladly stay again.

  • Stayed: May 2013, traveled with family
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1  Thank CarolineOtoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this reviewResponded June 8, 2013

Thank you very much for choosing our Hilton Garden Inn for your stay in Ashburn. I am very pleased you found the staff friendly, the hotel clean and the food quality excellent. We prepare all our meals fresh daily in the Great American Grill. My team and I look forward to seeing you on your next trip.

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Additional Information about Hilton Garden Inn Dulles North

Address: 22400 Flagstaff Plz, Ashburn, VA 20148-2400
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ashburn
#3 Business Hotel in Ashburn
Price Range: $84 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dulles North 3*
Number of rooms: 135
Official Description (provided by the hotel):
Looking for the ideal spot for the most important day in your life. The Hilton Garden Inn Dulles North offers a quaint setting with a professional staff waiting to make your dreams come true. The hotel has ample meeting space and catering facilities to create the atmosphere you desire. The Hilton Garden Inn Dulles North is flexible and determined to make your day special. 16 Suites are available in this 135-room hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Dulles North Hotel Ashburn
Hilton Garden Inn Ashburn

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