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“Excellent Service”

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Sheraton Pentagon City Hotel
Ranked #35 of 51 Hotels in Arlington
GreenLeadersSilver level
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service”
5 of 5 bubbles Reviewed June 25, 2014

I had never stayed at this particular hotel in the DC/Arlington area. I was pleasantly surprised. On arriving received outstanding customer service from Elenya who checked me in with a warm and friendly attitude. She helped me with information about hotel services and general area. The room was large and clean and the bedding and pillows were fresh and plush. A very nice experience. I highly recommend this Sheraton.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,214 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (331)
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Raleigh, North Carolina
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

This was a great hotel! After finding out that we had to pay for parking when we checked in we were offered a reduced rate. The room was really clean, spacious, and relaxing after a long day in DC. The hotel has a shuttle that quickly takes you to the DC Metro and also picks you up from the Metro station. Very convenient and never a long wait (runs every 30 minutes). There were quite a few menu options at the hotel that were priced accordingly and as you would expect at a hotel. The hotel also has a nice fitness center with free weights, a cable machine, and treadmills. The outdoor pool on the top floor also offers a great view of DC and all of the monuments. At check out we mentioned that our tub was clogging up when taking showers. The desk clerk said that that was not okay and he took off our parking charge all together to make up for it. We ended up staying at this hotel because we got a great deal through Hotwire. Glad this is the hotel that we got! The staff at the hotel was very nice and helpful throughout our trip. I would definitely stay here again!

Room Tip: Try to get a room with a view of the DC monuments.
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Green Features: Offers a $5 per night voucher if you request that your sheets/towels not to changed every day.
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank macoates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

This hotel, as with most Sheraton hotels, was very good. The staff was helpful, and were very flexible and helpful with my issues, especially Eddie. The bedding was comfortable, and the shuttle definitely helped with the location issue (there is a freeway between the hotel and everything else).

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 20, 2014

We stayed here for 3 nights on a trip to check out colleges in the area. The shuttle to the Pentagon City metro is reliable, quick and convenient. The rooms were large and clean, ours had a view of the city. The breakfast buffet was delicious, but expensive. I suppose it is DC so nothing is going to be cheap. The air conditioning in the room broke and it was fixed promptly. My only complaint is the $12 daily charge for internet.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmhplustwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 20, 2014 via mobile

The view from our room of Washington, D.C. was icing in the cake, especially at night. We stayed at the sheraton and really enjoyed ourselves. Ranjit at the front desk was extremely friendly and super helpful giving us advice on how to get around and where to eat. He made us feel extremely welcomed. The hotel itself is ideally situated, across from a fantastic mall that has everything you could imagine, and also the metro is also right there. There is a shuttle that runs every half hour to the mall/metro. The sheraton is also a 5 minute drive from most of the monuments, so it really made traveling easy. Would definitely stay here again.

Stayed June 2014
Helpful?
1 Thank sferrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Level Contributor
200 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed June 19, 2014

I stayed here for two nights on business. This hotel is surrounded by freeways and fairly cut off from anything to access by foot unless you are determined. There is a great run one can take towards the Pentagon that will eventually take you across the Potomac to the Lincoln Memorial. The room was fine and well maintained. I thought the staff were very attentive and always ready to help. There is a shuttle bus that can take you to the Pentagon City Mall (lots of good restaurants and shops). I also enjoyed a pleasant evening in the bar courtesy of a waiter who made sure our glasses were not empty for long.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Conveniently located, well appointed room and courteous staff sums up this hotel. The breakfast is wide spread and good quality. The staff was good enough to arrange for some extra vegetarian food for us.

The only thing bad about the hotel is the new wing wherein you get lost because the floors have been marked badly and you have to struggle to reach the reception.

However I would say go for it.

Room Tip: Please choose room as the same wing of the hotel building
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viks1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Pentagon City Hotel

Property: Sheraton Pentagon City Hotel
Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#21 Romantic Hotel in Arlington
#29 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Number of rooms: 416
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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