After a mediocre overnight stay at this location I find that the customer service after check out is HORRIBLE!! My child left “Doggie” the stuffed animal in bed and I missed it when packing. On September 15th as I was tucking my child into bed I was asked.."mommy where is my doggie?"..I immediately called the hotel to inquire if Doggie was found but was told that the housekeeping was closed and to try back in the morning. I called in the morning to reach a member of the staff to see if "Doggie" could be found and after a few calls back and forth he was. After returning the creditcard authorization form I was asked for and not hearing anything back I called and left a message for the manager who did not return my calls. I called again this Tuesday evening to follow up and was left on hold for over 21mins with no call back. I filed a complaint with Sheraton this morning and finally got a call back from a different manager who informed me that "Doggie" has been lost!! I am INFURIATED with this hotel and warn that lost items may never be returned.
- Official Description (provided by the hotel):
- Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more less
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- Also Known As:
- Sheraton Arlington
- Arlington Sheraton