I needed a hotel on the night of 12/20, I then booked a room through Expedia, I even clicked the icon indicating I needed a room for the night. I arrived at the Sheraton at 3am, my fiancee went to the front door of the hotel to check in and the doors were locked for safety concerns. My fiancee then clicked the buzzer to be greeted by a woman later identified as Linda, who after being told he had a reservation through expedia, she asked him to give out personal information such as credit card number, first and last name to identify his reservation BEFORE being allowed to enter the hotel. Once he was inside he was told he could not check in. I immediately went inside to see what exactly the problem was I too was asked inappropriate questions through the speaker. When I asked to speak to a manager I was then allowed entry. I was told by both employees Linda and Antoine that we could not check into the hotel until 3pm. I then told them we needed a place that night due to a vacation. They proceeded to talk me into paying an additional $140 to stay for 12 hours. I was told that I could not check in. I then asked if we could sit in the lobby, where there were other people sitting, until we were able to figure out some sort of plan for our sleeping arrangements. I was then told by Linda that we were not allowed to sit in the lobby, that it was hotel policy. Long story short WE SLEPT IN OUR CAR THAT NIGHT. The next day we arrived to the hotel to check into the room that I paid for, could not be refunded, and could not check into until 3pm. I was greeted by Ranjit who was so nice and pleasant. During my check in process I told him about my experience that prior evening and he told me that what happened was not hotel policy. In fact I was told that the two employees could have checked me in at 7am, and that its been done before. I was also told that it was not hotel policy to tell paying patrons with reservations that we were not allowed to sit in the lobby. It then dawned on me that I had been a victim of racial injustice. My fiancee is African American with dredlocks and tattoos, and I am also African American. I felt such disgust towards the employees from the night before. Ranjit made my stay much better with two guest breakfast passes, free parking pass, and a $25 food voucher. He recommended I speak to management. I spoke with the general manager Julie Yeung, who took two weeks to call me back to say that she was sorry but I could not be refunded or given another night credit for what had happened but she offered me a friend's and family rate. I will NEVER stay at that establishment again. I am seeking assistance on this matter currently.
- Official Description (provided by the hotel):
- Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more less
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- Also Known As:
- Sheraton Arlington
- Arlington Sheraton