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“You had me at hello”

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The Westin Crystal City
Ranked #13 of 51 Hotels in Arlington
Certificate of Excellence
GreenLeadersSilver level
Jacksonville, Florida
1 review
“You had me at hello”
Reviewed March 13, 2013

I would like to give recognition to Ranjit for an overwhelming welcome to the Crystal City Sheraton, he assured an expedited dinner, even though I arrived very close to the kitchen closing. I am a Platinum member and was surprised at the service that was offered at this location.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brentwood, Tennessee
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 13, 2013

I stayed at the Sheraton Crystal City for five nights with my family in March. We had room 1206 (handicap accessible) because that was the only two-bed room available at check in. I chose this hotel based on it's easy walk to the Metro. Overall, I found the room to be fairly standard, but the service is what puts this hotel over the top.

ROOM - The room was clean, however I found an orange mold in the grout of the shower. A little elbow grease would easily get rid of the problem. I don't know if it was because we had an ADA room or not, but there was no lid to the toilet (dropped a shampoo into the bowl. yuck.). It also could have used some bars for hanging towels and a hook on the back of the door for robes, etc. There were also no drawers for clothes, so we had to leave everything in the suitcases. There was a low rod for hanging clothes. The ice machine on 12th floor was also not working.

SERVICE - this is where this hotel shines. One evening, coming back from a crazy day visiting tourist sites, my weary family was greeted by the front desk staff. They sent up a bottle of wine and some cheese for my husband and me and cookies and milk for the kids. Wonderful! Just what we needed! Another front desk staffer kindly sent up extra blankets and pillows after I mentioned my 3-year-old (who usually sleeps with my husband and me) had made it impossible to sleep the night before... again, just what we needed. He loved his "fort" on the floor and I got a much better night's sleep.

FOOD - we really enjoyed the club level breakfast on weekdays and the breakfast buffet in the restaurant on the weekends had the best bowl of berries! Our meals were comped, so I don't know how I would feel if I had to pay hotel meal prices, but the food was very good. There are numerous restaurants within walking distance. In the Underground Crystal City shops, you can find Dunkin Donuts, Subway, etc. About 2 blocks away is Ted's Montana Grill (great bison burgers), a Thai Restaurant (ok), burger joint, etc. Sunday night the underground shops were closed so we ordered pizza from Paisanos.

TRANSPORTATION - the Crystal City Metro stop is just moments away from the hotel. It's an easy ride on the blue or yellow line to the DC tourist areas. We also took the Metro into Virginia and then a #101 bus to Mt. Vernon on Sunday. It took about an hour each way to/from Mt. Vernon. The hotel shuttle van to Reagan National Airport runs on the hour and half hour. It's just a few minutes away as well.

I would definitely recommend this hotel based on the excellent service.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlhd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
1 review
Reviewed March 11, 2013

I stayed here for three nights and had a very good experience with the service and the staff from the moment I checked in. The location of the Hotel is perfect, accessible to shopping, restaurants, public transportation etc...The room was quiet and tranquil,

Arie Carter, was very nice and made sure I had a good experience...

I have to say GREAT job Ranjit, you checked me in and made sure that I had everything I needed and knew where everything was.

Excellent service overall, I will definitely be coming back....


S.A. L

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESSLEE11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, March 16, 2013
Dear ESSLEE,

Thank you for sharing a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed the staff friendliness and convenient location. I agree that our proximity to the Crystal City Metro, The pentagon city fashion center as well as many area restaurants and underground shops is a great benefit to our guests. Your kind and gracious comments regarding the hotel staff are greatly appreciated. Indeed, I am truly lucky to have service-oriented professionals like Arie, and Ranjit on my team. I will pass on to Arie and Ranjit the positive your positive comments regarding their service
Thank you again for taking the time to share your experiences with us and we hope to have the opportunity to welcome you back in the near future.

Kind Regards,

Julie Cashin Yeung

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 10, 2013 via mobile

I frequent this hotel because of the excellent service that I receives. Randit at the front desk was very professional and treated me with kindness, respect, and compassion. He should be the standard of how current and future employees are trained. Again thank you Randit!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patienc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 9, 2013

After reading some of the reviews, I was hesitant to book at this hotel but glad I did. I would like to acknowledge Ranjit (front desk) for his service. My desk phone was not working and after having to go to the front desk to request a wake up call for 2 days, he immediately offered me a breakfast for 2 and another coupon to be used in the hotel for my inconvenience. He also called the maintenance team and the issue was fixed within 15 mins. I was attending a conference and the luncheon was great; however I ordered something from the restaurant and wasn't so impressed. The hotel rooms were nice and clean, free in-room wifi and staff was very friendly. I took advantage of not exchanging my towels everyday to get the $5/day hotel credit, which I used in the restaurant. The only thing lacking was no pool/sauna. Other than that, I wouldn't hesitate to stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeannette, Pennsylvania
1 review
Reviewed March 9, 2013

The words are welcome, comfort and respect just to name a few. The staff at Crystal City treated us like family and in turn made us feel at home. If I could take something home with me it would be their kindness and their attitudes not only toward their guests but with each other. They went out of their way to help us, above and beyond. Our visit was the best because of the staff. Please visit Ernest, India and Ranjit just to name a few of the special staff that makes me wonder...if we all could just take what they gave us home and paying it forward!!!

Room Tip: If it is true comfort that you seek away from home...this is the place to stay.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTyger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie Y, General Manager at The Westin Crystal City, responded to this review, March 16, 2013
Drear JTyger,

Thank you for sharing a positive review of your recent stay here at the Sheraton Crystal City. I am very glad to hear you enjoyed your stay and our staff’s friendly service. We appreciate your praise for our front office staff and I will gladly share your comments with everyone on my team specially Ernest, India and Ranjit.
Thank you again for staying with us and we hope that we will have an opportunity to be of service if travel brings you back to the area.

Warmest Regards,

Julie Cashin Yeung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waltham, Massachusetts
Level 1 Contributor
2 reviews
Reviewed March 7, 2013

Had a long complicated stay including 3 rooms, they were awfully nice about my plan changes, staff was warm and friendly and made an effort to remember me and my reason for being there. Easy walk to excellent restaurants, concierge had good ideas for "party of ten". Easy walk to subway.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Crystal City

Property: The Westin Crystal City
Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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