We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service above and beyond”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Crystal City
Ranked #13 of 51 Hotels in Arlington
Certificate of Excellence
GreenLeadersSilver level
1 review
“Service above and beyond”
Reviewed November 27, 2011

Due to a mishap with a taxi, my wallet ended up in the driveway of the Sheraton. I received a call late at night from Ernest, who works the door at the hotel, who was able to track me down and let me know my wallet was recovered. I met him at the hotel the next day where he returned my wallet, everything intact. I was so appreciative!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkyDeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,171 reviews from our community

Traveler rating
    543
    420
    120
    55
    33
See reviews for
207
217
132
473
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Pembroke Pines
2 reviews
Reviewed November 23, 2011

On a recent trip to Washington I had a brief (1 night) stay at the Sheraton Crystal City.
The hotel is very convenient to the airport (Reagan National) and has a pickup shuttle from there. It is also one block from the Crystal City metro station, which makes it quick and easy to get into Washington.

Marlene on the front desk was very pleasant and efficient in checking me in, and was very helpful with information. She also alerted me to the temporary service changes on the metro that evening and the next day (because of work on the tracks).

The room and the bathroom were fine, except that the lighting in the room was not very good. There is one light switch by the door which turns on a dim overhead light in the entryway. The other lights in the room are 4 lamps, which are all quite a distance away. Because of the configuration of the entryway and the bathroom, very little light from the entryway gets into the room itself. Three of the lamps are all the way at the far side of the room near the window (and one of them turned out not to work). The fourth is off to the side, next to the bed. The main hotel corridor is well-lit, and it was hard to see where to go in the sudden darkness after entering the room. You should not have to go halfway or more into the room in order to find a light to turn on. It was also hard to find a place to plug in my laptop.

But overall I was quite satisfied wit the hotel, despite the minor annoyance with the lighting.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobred92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
Reviewed November 21, 2011

We hosted an important meeting that included shipping meeting props. The front counter staff could not have been more helpful offloading much of my work and saving me time. The individual rooms and the conference room were excellent. The conference room set-up was exactly as asked for and the audio visual support was also excellent. I was concerned about audio from some presentation videos, but every thing worked perfect. The conference room staff was also very attentive to our needs and that other conferences weren't too loud. If we have need of another conference in the DC area, we will use the Sheraton.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lowell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, Maryland
2 reviews
Reviewed November 21, 2011

During the planning of a reunion of Marines who served in Cairo, Egypt during the late 1980s we went directly to the Crystal City Sheraton due to a referral from a friend who is somewhat connected in DC. The hotel offered party rooms to accommodate various events in our schedule to ensure we had many options. During an unscheduled visit to the hotel, Ms. Gamble, Services Manager, found time in her schedule to provide a tour and give us party room options for our events. During our events, the staff was present to ensure everything was set-up and working and also offered additional options that would better serve our event. The staff quickly brought us a table for a cake when they noticed we placed it at a table for guests. The hotel check-in desk were also very helpful and went out of their way to ensure we were taken care of during our stay. I notice an organization the Marines in Cairo are associated with is also having its reunion attendees stay at the same hotel in April and it's not a surprise. The Crystal City Sheraton was part of the reason our first reunion of Marines who served in Cairo, Egypt was a success. Thanks to Ms. Gamble and staff members who provided us such great service.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Beach, Florida
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 20, 2011

We visited DC as complete tourists having never been. The Sheraton was just steps away from the Metro which was super convenient. The hotel staff was very accomodating and courteous! However, we were not informed the pool was closed for renovations when we booked so we were highly disappointed as we were travelling with children.
The bar area was lively and fun each night with great staff. Our rooms were very nice and the bedding was plush. I would definitely would recommend this hotel.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank polkadotgirl_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boone, North Carolina
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 13, 2011

Checked in today - room is spacious, clean and comfortable. Hotel is just across the street from the Metro station so quick access to everything DC. The hotel staff are super nice - especially Ranjit and Francis - a quick courteous checkin and patient with my many questions. Looking forward to a good night's rest on the really comfortable bed.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harleysville
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 10, 2011

I awoke to chants - where - a bunch of folks with drums out front - 5 stories below.
Never found out what they wanted. The hotel staff kept their cool - and I was able to get a late check-out - 2 PM - no charge. THANK YOU.

Just a couple of blocks from the Crystal City Metro stop and a few slightly longer blocks from a plethora of restaurants. Local one-of-a-kind and chains. Terrific!

Quiet room / very comfortable.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewTraveler112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Arlington hotels
0.1 mi away
Crystal Gateway Marriott
Crystal Gateway Marriott
#15 of 51 in Arlington
1,445 reviews
0.1 mi away
Hampton Inn & Suites Reagan National Airport
2.8 mi away
Hyatt Arlington
Hyatt Arlington
#11 of 51 in Arlington
1,694 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Ritz-Carlton, Pentagon City
0.3 mi away
Embassy Suites by Hilton Crystal City - National Airport
0.5 mi away
DoubleTree by Hilton - Washington DC - Crystal City
Show Prices
Show Prices
Show Prices

Been to The Westin Crystal City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Crystal City

Property: The Westin Crystal City
Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Official Description (provided by the hotel):
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Westin Crystal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Arlington
Arlington Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing