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“Impecable service across the Potomac”

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The Ritz-Carlton, Pentagon City
Ranked #2 of 51 Hotels in Arlington
Certificate of Excellence
Lawrence, Kansas
Level 5 Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Impecable service across the Potomac”
Reviewed June 17, 2014

The Ritz's location is either a plus or a minus depending on the guest. If you are in the defense industry it's excellent - near the Pentagon, hence the name, and industry contractor office buildings and Crystal city. If you prefer exploring Washington DC, its neighborhoods or walking to dinner spots it's not so good. However, keep in mind, a metro stop is literally right out the Ritz's front entrance and it is only two metro stops away from downtown DC and the National Mall. The Ritz's back entrance opens into a shopping mall. The rooms were standard Ritz - comfortable and cozy in the blue and yellow - baths were small and borderline luxury. The service was impeccable and friendly and even better than in our past stays. The doormen are awesome!!!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Arlington, Virginia, United States
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 16, 2014

I live near the area and my AC was broken so I checked into the hotel for one night. The staff was so friendly, the room service was pricey (what hotels room service isn't) but it was top notch. I wanted to feel pampered since my AC at home was broken and this was the perfect escape. The bed was very comfortable. I also think that this is a great location for a family of tourists. If you do not want to stay in the city this area is clean, safe, and convenient. After a long day of sightseeing there are many casual, family friendly places to eat nearby.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 9, 2014

I was happy to be in DC for a conference for a week at the Ritz. The rooms were average size and we really enjoyed the stay... The service at the hotel was what made the trip. The staff is so professional and attentive to every detail. The conference rooms are beautiful and the food & beverages we enjoyed for the week were amazing! Hats off to the team there... Being attached to the massive Pentagon City Mall, and having its own Metro stop in the front lobby area were just awesome perks. I really can’t say enough about the staff, from the doorman; to the shoe shiners everyone was so great. The gym and restaurant were also A+. You expect that brand name quality when at a Ritz property, and the expectation was met & exceeded. Looking forward to the next stay.

Room Tip: Rooms have views of either the Pentagon or the adjacent mall... Pentagon view is preferred.
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddocimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
Level 1 Contributor
4 reviews
Reviewed June 4, 2014

Overall good hotel. This hotel is trying to be a busines hotel and a tourist hotel at the same time, hard to pull off. Due to the high traffic, the hotel has seen better days, and probably not up to the Ritz-Carlton aura any longer, but the Dulles Ritz is even worse.

However, the service and attitude of the staff is outstanding, very well trained and obviously they like being there, not the always the norm at US hotels these days.

I liked my experice there, rooms need upgrades, but all else is very good.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayinVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tampa
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 28, 2014 via mobile

We had a great stay Memorial Day weekend. We were there for four days. Booked 2 rooms. We were taken.very well care of. The staff and clientele is very international and you get exposed to many beautiful nations and people.

Chloee the concierge was outstanding and very accomodating!! Sera the other concierge was fabulous as well!!

The only negative was the restaurant Fyve is very slow. Food was excellent,but receiving our food took time.

The hotel is right next to the metro and connected to the mall. We had a great rate and an outstanding time!!
:-)
When i return to DC/VA area i will stay here again!! :-)

Stayed May 2014, traveled with friends
Helpful?
Thank chica_bella813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 24, 2014 via mobile

My family and I were here for a graduation last week. I figured booking rooms here was a good idea because it's the Ritz! Going with two picky grandmas, discerning parents are not easy so I figured this was an easy choice.

The elevators were deathly slow...having to wait 10 minutes every single time is just ridiculous!

The rooms need a serious upgrade. The lighting is poor, furniture shabby, room smells moldy, ac doesn't cool the room, showers are not luxur

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JayneC84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tod M, General Manager at The Ritz-Carlton, Pentagon City, responded to this review, May 25, 2014
Dear JayneC84,

Thank you for taking the time to leave your feedback. I do apologize that your experience did not meet your expectations; however, I do hope you were able to enjoy your momentous occasion. I would appreciate the opportunity to discuss this further with you.
If you have the time, I can be reached at 703-412-2778. I look forward to hearing from you.

Best regards,

Tod Morrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 19, 2014 via mobile

Great hotel.....what I'd expect from a ritz. Convent access to mall/highway/airport. The front desk/ car service/ lounge / food are top notch. Make sure you tip the bell hop for a late checkout if desired. Daughter loved the kids check-in with gift. Life made easy when traveling with family.

Pet friendly...bonus

Stayed May 2014
Helpful?
Thank Blevit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Pentagon City

Property: The Ritz-Carlton, Pentagon City
Address: 1250 South Hayes Street, Arlington, VA 22202-5000 (Formerly The Ritz-Carlton Pentagon City)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Business Hotel in Arlington
#7 Romantic Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Pentagon City 5*
Number of rooms: 398
Official Description (provided by the hotel):
Located in one of Northern VA’s most desirable neighborhoods and connected to high-end shopping at The Fashion Center at Pentagon City, our hotel offers more than simply a prime address. A local influence is weaved throughout our hotel, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington DC area. ... more   less 
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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