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“Great Hotel & Service!” 5 of 5 stars
Review of The Ritz-Carlton, Pentagon City

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The Ritz-Carlton, Pentagon City
Ranked #5 of 50 Hotels in Arlington
Certificate of Excellence
Prescott, Arizona
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel & Service!”
5 of 5 stars Reviewed May 9, 2013

My husband and I were recently in DC for an event and to visit friends/family. We stayed for
eight nights at the Ritz at Pentagon City. We had s suite and the service from arrival to departure was excellent. The staff were very attentive and friendly at all times. Two of the days it was raining when we left the hotel and the valets were kind enough to let us use a Ritz umbrella all day, without asking how long, etc., etc.

We also liked that you now need your room key to access the hotel from the Mall. This allows only guests of the hotel in.

I will say though that the bathrooms off the lobby need a bit of renovating as they are starting to get a bit "tired" and beat up. I am always rating the ladies restrooms (as are most women) and when I went to use the Women's room off the lobby, I decided to just go back up to my room.
My brother-in-law was visiting us that day and he commented on the Men's restroom, that it was 'beat-up' and needed renovating. That's the only negative on the hotel.

We would definitely stay there again.

Room Tip: Not sure what side we were on, but we had a corner suite and heard no noise. The hotel is very quie...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pamela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
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Ithaca, New York
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed at this hotel for a 2 day conference and found every aspect of my stay completely enjoyable. It was extremely clean, the service was amazing, and I loved that it was attached to a 3-story high-end mall (the only deterent to spending more time in the mall were the insanely large groups of teenagers congesting it). There was also a lovely pedestrian area with shops and restaurants behind the hotel.

Bring cash to tip all of the people who are going to assist you during your stay.

Room Tip: If I had one complaint it would be that the walls are fairly thin, and the second night of my stay t...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank elice_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotlanta
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 7, 2013

Stayed here during a 3 day medical meeting. What you would expect from a Ritz in terms of service - kind and friendly with a 'can do' attitude... but the rooms were sort of a let down. They weren't terrible - just a bit worn and dated. Room was clean and comfortable though. Had an excellent lunch at their restaurant Fyve. Super flavorful and healthy - Ahi Nicoise salad.

Hotel is connected to a bustling and over crowded shopping mall. I think all the DC kid tour groups make a stop here... yikes! Great location for access to the metro (directly across the street) making it easy to get anywhere in DC quickly.

I would not pay more than 2-3 hundred bucks out of my own pocket to stay here. Not a bad place to stay though...

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 4Joie_De_Vivre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 7, 2013

The staff of the hotel was fabulous. From arrival to departure the hotel staff made my visit very pleasant. Front desk, restaurant staff and bar staff went above and beyond to be accommodating. I look forward to my next visit. The location is superb and the access to the mall is a great addition to any trip whether for business or pleasure.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ceeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawano
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

Great location next to Metro. Service is beyond description even for similar hotels. They are at the top of the game in every respect (food, service etc). They not only meet your needs, they anticipate them.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RiverAngel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guilford, Connecticut
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

Stayed here for my brother's wedding with my wife and numerous other family members for a long weekend. Obviously the Ritz is known for it's amazing service but I was once again blown away by the lengths the staff went to ensure we had an amazing stay. Ester in guest services was very helpful in arranging some special items prior to our stay and even met us when she found out we were checking in. Bryan at Fyve Lounge was equally amazing in ensuring that we were all fed and "hydrated" as we relaxed in his bar each evening (I swear he lives there as he was there morning, noon and night!). We stayed on the club level and loved the service as well as the Club Lounge. We plan on coming back!

Room Tip: Stay on the club level is possible. The endless goodies, etc. on the Club Lounge are a great option...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 7, 2013

We spent a long weekened while visiting Washington, D.C. with our young sons. The proximity to the Metro (right outside!) is amazing and the access to the Pentagon Mall was great. Could use some updating, however, the staff was pleasant and we would definately return!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CAGW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Pentagon City

Property: The Ritz-Carlton, Pentagon City
Address: 1250 S Hayes St, Arlington, VA 22202-5000 (Formerly The Ritz-Carlton Pentagon City)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Romantic Hotel in Arlington
#7 Business Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Pentagon City 5*
Number of rooms: 366
Official Description (provided by the hotel):
Along the banks of the Potomac River and only moments from Washington, DC, The Ritz-Carlton, Pentagon City offers a hotel experience that beautifully blends modern luxury and traditional touches. Here guests can enjoy easy access to historic monuments, world-class museums, fine dining and shopping. ... more   less 
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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