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“An Oustanding Ritz-Carlton Hotel.” 5 of 5 stars
Review of The Ritz-Carlton, Pentagon City

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The Ritz-Carlton, Pentagon City
5.0 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202 (Formerly The Ritz-Carlton Pentagon City)   |  
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Ranked #6 of 49 Hotels in Arlington
Certificate of Excellence
Connecticut
Level Contributor
254 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“An Oustanding Ritz-Carlton Hotel.”
5 of 5 stars Reviewed April 21, 2013

This was our second and third stay here. We now plan our trip to and from Colonial Wiliamsburg from our home in Connecticut with an overnight at this hotel each way. The service is impeccable as one expects from Ritz-Carltons, the rooms are comfortable bordering luxury (even the 'standard' rooms), everything is immaculate and the food is wonderful. We always use Room Service since we get there after a long drive and will be on another long drive in the morning; notwithstanding, I say again, the food is wonderful. One orders pancakes and the maple syrup individual glass containers are warmed when one receives them (!). As others have noted this hotel has far more to offer than we have been able to take advantage of, yet, even just for an overnight, it is wonderful to be in a Ritz-Carlton. (We have tried the Hay-Adams and the Ritz-Carlton on 22nd Street as well as Tyson's Corners but have settled on this one primarily because you are sufficiently outside of the confusing roadways of Washington proper [Manhattan and its environs are simple and straightforward compared to DC]).

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BaysideConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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940 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
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English first
Seminole, Florida
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 18, 2013

This was the perfect hotel for a long weekend in D.C. It is attached to Pentagon City Mall. The metro stop is right in the mall, too. We made it to the hotel from DCA in literally minutes... maybe 10. Then we checked in to the hotel and in our room within a half hour of disembarking our flight. The hotel is very clean and comfortable. They had orange-strawberry water and apples in the lobby at the entrance. The room was nice. Not as luxurious as some other hotels, and with the name "Ritz" this is expected. But it was very comfortable, very clean, and very quiet. This was the ideal location for all of our sightseeing. We were able to grab the metro and go anywhere. Plus after being out all day, we stopped and picked up snacks in the food court at the mall. The food shops open early also to grab a quick breakfast or Starbucks on the way out for the day. I will definitely stay here every time we are in the DC area.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank enchilada72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 14, 2013

I agree with the other reviewers regarding the rooms (e.g. small, clean, comfortable, but dated) that being said, if you do not intend to spend your entire stay in the room and wish to be centrally located to all the great things in the Washington Metro area - this Ritz is perfection! From check in to check out, the Ritz delivers wonderful service. Special thanks go to Frank (Front Desk) and the lovely women who work on the Club level. The concierge and the staff at Fyve also shined during my visit.

Some of the things that make this Ritz special are:

1. Metro is located directly across from the Ritz entrance so you can zip downtown to check out the museums and monuments with ease.

2. The hotel is connected to the Fashion Center Mall (Macys, Nordstroms etc..) and across the street from a CVS, Starbucks, Marshals and Nordstrom Rack. If you forget to pack ANYTHING you can purchase it within walking distance.

3. Reserving a club level room is worth every penny. There are 5 presentations daily. The breakfast was fantastic with eggs, oatmeal, chicken sausage, bacon, fruit, bagels, smoked salmon and various pasteries. You have access to water, soda and snacks through out the day and a 5pm the club level hosts a lovely happy hour with terrific wine and hot hors'oveures. Just what you need after a long day of sightseeing and a great way to hold you over until the 8:30 dinner reservations!

4. All members of the staff want to help! The concierge arranged for sedan service to take us to Nationals Park and the driver was delightful! He even picked us up so we could avoid the crowds on the way back to VA.

I will definitely go back to this Ritz!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Suzee2351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 10, 2013 via mobile

Stayed there for 4 nights with wife and kids for spring break. Rented 2 adjoining suites. Rooms are nice, a little dated. First morning I woke up and went to take a shower, no water. Called the front desk and was told that guests were notified the day before but there was no mention whatsoever about it when I checked in the night before. Also, they were cleaning the brass on elevators during our stay and decided to do it on the floor we were staying on. Fumes were horrible! Why can't they do it on the floor where the gym or conference rooms are after they are closed???? Not very thoughtful. We ordered room service a few times. Food was just okay. The order was wrong a few times and they had to go back to get the rest of it. Also, there is a service charge and 18% gratuity added on to room service but yet there is a space to leave a tip and only once did the server mention that gratuity is added to the bill. If you are putting 18% gratuity on my bill and there is a space to leave a tip when you sign for it I think it's only appropriate that you mention it!
Now for the good stuff. The staff are very nice. The location I thought was great. It's attached to a nice mall. Metro is steps away from the entrance and its only minutes to all the sights. Like I said, food was good. Not great. Not bad. Price was much better for comparable hotels that are more central. Nice pool and gym.
Overall, would I stay here again? Probably. Just not what I experienced at other ritz Carlton's I stayed in.

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Traveler29574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 8, 2013

During the work week it is all business here and the attention to detail is unsurpassed. Customer service is the rule. On weekends it is true there are families with children at the hotel, my own included, who are made to feel welcome and are treated with the same impeccable customer service one expects from a Ritz Carlton. Regardless of when or for what purpose we stay at this hotel, we always come back because the staff ensures that each stay is better than the one before.

Room Tip: Choose a Club Level room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Katerina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
albany,ny
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2013

great location, very helpful staff but the room was as basic as a typical 3 star hotel of a major chain. parking is expensive and there was no option to self park. the pool was small, the workout room as expected for most hotels. the tv didn't work on the treadmill. we got a great deal on the room. having the fashion mall next door made for easy breakfasts.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank carol r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

The hotel is attached to the Fashion Center at Pentagon City and the Pentagon City Metro stop, making it convenient to food and transportation. The staff was exceedingly polite and courteous. The hostess and waiters at the Fyve restaurant went out of their way to please. The food was top notch. One morning I had only 15 minutes for breakfast and they accommodated quickly. When a family checked in to the room next to me which had an adjoining door, the room became quite noisy and the staff changed my room at my request. This seems to be a "family friendly" hotel because infants and children were throughout the hallways, rooms and pool. Avoid the hotel coffee and grab a Starbucks in the food court at the mall or at the full service Starbucks in Pentagon Row. Other pluses: Nordstrom Rack and CVS right across the street, Harris Teeter around the corner.

Room Tip: Ask for an upper level room away from the street
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank SJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Pentagon City

Property: The Ritz-Carlton, Pentagon City
Address: 1250 South Hayes Street, Arlington, VA 22202 (Formerly The Ritz-Carlton Pentagon City)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Business Hotel in Arlington
#7 Romantic Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Pentagon City 5*
Number of rooms: 366
Official Description (provided by the hotel):
Along the banks of the Potomac River and only moments from Washington, DC, The Ritz-Carlton, Pentagon City offers a hotel experience that beautifully blends modern luxury and traditional touches. Here guests can enjoy easy access to historic monuments, world-class museums, fine dining and shopping. ... more   less 
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Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

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