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The Ritz-Carlton, Pentagon City
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Reviews (1,710)
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Reviewed April 18, 2013

This was the perfect hotel for a long weekend in D.C. It is attached to Pentagon City Mall. The metro stop is right in the mall, too. We made it to the hotel from DCA in literally minutes... maybe 10. Then we checked in to the hotel and in our room within a half hour of disembarking our flight. The hotel is very clean and comfortable. They had orange-strawberry water and apples in the lobby at the entrance. The room was nice. Not as luxurious as some other hotels, and with the name "Ritz" this is expected. But it was very comfortable, very clean, and very quiet. This was the ideal location for all of our sightseeing. We were able to grab the metro and go anywhere. Plus after being out all day, we stopped and picked up snacks in the food court at the mall. The food shops open early also to grab a quick breakfast or Starbucks on the way out for the day. I will definitely stay here every time we are in the DC area.

  • Stayed: April 2013, traveled as a couple
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Thank enchilada72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

I agree with the other reviewers regarding the rooms (e.g. small, clean, comfortable, but dated) that being said, if you do not intend to spend your entire stay in the room and wish to be centrally located to all the great things in the Washington Metro area - this Ritz is perfection! From check in to check out, the Ritz delivers wonderful service. Special thanks go to Frank (Front Desk) and the lovely women who work on the Club level. The concierge and the staff at Fyve also shined during my visit.

Some of the things that make this Ritz special are:

1. Metro is located directly across from the Ritz entrance so you can zip downtown to check out the museums and monuments with ease.

2. The hotel is connected to the Fashion Center Mall (Macys, Nordstroms etc..) and across the street from a CVS, Starbucks, Marshals and Nordstrom Rack. If you forget to pack ANYTHING you can purchase it within walking distance.

3. Reserving a club level room is worth every penny. There are 5 presentations daily. The breakfast was fantastic with eggs, oatmeal, chicken sausage, bacon, fruit, bagels, smoked salmon and various pasteries. You have access to water, soda and snacks through out the day and a 5pm the club level hosts a lovely happy hour with terrific wine and hot hors'oveures. Just what you need after a long day of sightseeing and a great way to hold you over until the 8:30 dinner reservations!

4. All members of the staff want to help! The concierge arranged for sedan service to take us to Nationals Park and the driver was delightful! He even picked us up so we could avoid the crowds on the way back to VA.

I will definitely go back to this Ritz!

  • Stayed: April 2013, traveled with friends
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2  Thank Suzee2351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013 via mobile

Stayed there for 4 nights with wife and kids for spring break. Rented 2 adjoining suites. Rooms are nice, a little dated. First morning I woke up and went to take a shower, no water. Called the front desk and was told that guests were notified the day before but there was no mention whatsoever about it when I checked in the night before. Also, they were cleaning the brass on elevators during our stay and decided to do it on the floor we were staying on. Fumes were horrible! Why can't they do it on the floor where the gym or conference rooms are after they are closed???? Not very thoughtful. We ordered room service a few times. Food was just okay. The order was wrong a few times and they had to go back to get the rest of it. Also, there is a service charge and 18% gratuity added on to room service but yet there is a space to leave a tip and only once did the server mention that gratuity is added to the bill. If you are putting 18% gratuity on my bill and there is a space to leave a tip when you sign for it I think it's only appropriate that you mention it!
Now for the good stuff. The staff are very nice. The location I thought was great. It's attached to a nice mall. Metro is steps away from the entrance and its only minutes to all the sights. Like I said, food was good. Not great. Not bad. Price was much better for comparable hotels that are more central. Nice pool and gym.
Overall, would I stay here again? Probably. Just not what I experienced at other ritz Carlton's I stayed in.

  • Stayed: March 2013
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1  Thank Traveler29574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

During the work week it is all business here and the attention to detail is unsurpassed. Customer service is the rule. On weekends it is true there are families with children at the hotel, my own included, who are made to feel welcome and are treated with the same impeccable customer service one expects from a Ritz Carlton. Regardless of when or for what purpose we stay at this hotel, we always come back because the staff ensures that each stay is better than the one before.

Room Tip: Choose a Club Level room
  • Stayed: October 2012, traveled with family
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Thank Katerina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

great location, very helpful staff but the room was as basic as a typical 3 star hotel of a major chain. parking is expensive and there was no option to self park. the pool was small, the workout room as expected for most hotels. the tv didn't work on the treadmill. we got a great deal on the room. having the fashion mall next door made for easy breakfasts.

  • Stayed: March 2013, traveled with family
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Thank carol r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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