We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“First Stay @ Ritz Carlton. . .Loved It”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ritz-Carlton, Pentagon City
Ranked #3 of 51 Hotels in Arlington
Certificate of Excellence
MD
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“First Stay @ Ritz Carlton. . .Loved It”
Reviewed August 9, 2011

This was my first stay at the Ritz Carlton. . .we loved it. I was traveling for pleasure with my husband and two children. Close to all of the action and attached to a shopping Center. We ended our long weekend with a Sunday brunch at their resturant. . .pricey, but worth it.

  • Stayed July 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AugusteTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,364 reviews from our community

Traveler rating
    820
    361
    114
    41
    28
See reviews for
294
263
95
535
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
USA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 8, 2011

I've stayed three times at this property and was finally compelled to write a review since every stay was marred by a less-than-stellar customer service performance. During my first stay, at 10 AM on the day of check-out, and even though I had the "privacy" tag on my door, housekeeping knocked and asked what time I would be leaving. This was totally inappropriate and I felt rushed to check out. Also apparently "privacy" means nothing to housekeeping.

During my second stay, someone knocked at the door. Within seconds, and before I had a chance to open the door, a man entered and, even though he saw me there, asked if he could check the mini bar. I must add that I was in my pajamas and did't even have a chance to get my robe.

The last stay was the most annoying. Two doors down was a dog that barked for hours and hours. All I was trying to do was a have a relaxing afternoon to read a book and rest. I contacted the front desk and nothing was done. After dinner, the dog was barking again. I contacted the front desk again. Their solution was that I move. I don't see why I have to move when it is this one dog that is bothering all of the guests on the floor. Even the room service attendant acknowledged that the dog would not stop barking. Needless to say it was a restless evening with little sleep.

When I checked out all three times, I noted what had happened on each occasion. The only response got from the front desk was a perfunctory "I'm sorry" but the expression on the face of reception was "Please go away now." I didn't even get an offer of a free drink or meal or anything for all the inconvenience. I would not have used it - it's just the principle of it that matters.

I've stayed in other Ritz Carltons and have had amazing service. This Ritz Carlton is a Ritz in name only. The service needs much improvement. I will never stay at this property again. For great customer service, try the Sofitel in Washington, DC. It may cost a little more, but it's well worth the money.

I do want to end on a positive note - I've eaten at the restaurant (Fyve) and have a had a nice experience every time. The gym attendant was very helpful and room service is always prompt and polite. If only reception, housekeeping and other staff would take cues from them.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank turkscaicos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 29, 2011

very nice hotel. Fantastic staff. Big clean room with excellent lounge. Plenty of good food choices just behind hotel in pentagon row and a 5 minute walk to the pentagon.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ccham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 19, 2011

We arrived at the hotel in a rain storm on a Friday afternoon - greeted in RC fashion and whisked through check-in to our room. Weekender rate w/ breakfast!! What a bargain for this beautiful hotel. Our room was perfect and exceptionally clean and tidy every day. This was a perfect location for sightseeing - we just crossed the street and were at the Metro, but one morning when it was too hot, our taxi ride to the Capitol was only $12.00. Don't be fooled by staying in-town, this was a great find just across the Potomac! Thanks to the best Concierge, George for helping me choose a great restaurant for my family after the Kennedy Center concert. We will come again, in fact, I never wanted to leave!!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettembourg, Luxembourg
Level Contributor
119 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed July 13, 2011

Stayed Friday thru Sunday in a very nice room on the 17th floor. The room is perfectly appointed on every aspect. Wifi at a price. Breakfast buffet in restaurant, Fyve, was very pleasant, but pricey. Enjoyed tea and cherry cheesecake with pistachio cream in the evening... superb cheesecake. Lounge is pleasant... just did not feel the flat screen tvs were a good addition to the room. Guests can use their room key to enter the hotel on the second level of the adjoining shopping center. There is a metro entrance in front of the hotel. One can take an escalator to ground level and be in the front outside of the hotel (escalator is left of the mall entrance doors) or go through the mall and enter as previously mentioned. The front desk staff are very pleasant and accommodating. The male Concierge is very helpful while the woman is rather brusque. Restaurant staff are all very nice and will do whatever it takes to ensure you are having a nice experience.

The Metro station has the blue and yellow lines. The yellow line is the shortest distance into the city, but both do not take long... once the train actually arrives and is moving. We did find that we had to wait about 15 minutes for the trains (weekend) and the cars were very
crowded. The system is easy to use, but it does involve a good deal of time waiting on the platform.... some platforms were crazy crowded. Still, we would stay at the Ritz Pentagon City again despite having to wait for trains.

Tip for a great Sunday: attend the 10:30am service at St. Johns Church at Lafayette Square (across from the front side of the White House) and the have brunch across the street at the lobby restaurant in the Hay Adams Hotel (less priced lunch menu served in lower level restaurant too). Every President has attended the church... small plaque at last pew right entry was where Abraham Lincoln sat many Sundays). http://www.stjohns-dc.org/

Also, Paul Bakery is a nice spot for a artisan sandwich, pastry and espresso coffee! Located at 801 Pennsylvania Avenue NW at the Archives Navy Memorial Metro Station. http://www.paul-usa.com/

The hotel provided us with a copy of the Where magazine. We found a guide called NOW that was much smaller in size and had better information. There is a free app called Now Washington DC Guide too. http://www.nowguides.com/dining/get-now-on-your-iphone-and-ipad/ download the app then download the current issue to your device so you do not need Internet connection to view. FYI: free wireless connectivity is available throughout the mall.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Bette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2011

Lovely hotel, as you would expect. The gym was fantastic, although the pool is a little short for lap swimming and a little deep for non-swimming kids. We had room service breakfast only and it was OK - pricey and had that "sitting around for while" look and flavor.
Staff were very friendly and helpful.
Being opposite the metro was handy - we could be downtown within a few minutes.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank didyouenjoyyourstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oklahoma city
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 11, 2011

Wonderful location with the best club floor of any hotel. Staff is friendly and helpful

  • Stayed November 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hotheads1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Arlington
Mandarin Oriental, Washington DC
#14 of 140 in Washington DC
4.5 of 5 bubbles 1,775 reviews
Dupont Circle
The Jefferson, Washington DC
The Jefferson, Washington DC
#5 of 140 in Washington DC
5.0 of 5 bubbles 1,074 reviews
Show Prices
Show Prices
Show Prices
Georgetown
Four Seasons Hotel Washington, DC
Upper Northwest
Omni Shoreham Hotel
Omni Shoreham Hotel
#64 of 140 in Washington DC
4.5 of 5 bubbles 6,454 reviews
Upper Northwest
Willard InterContinental Washington
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Pentagon City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Pentagon City

Property: The Ritz-Carlton, Pentagon City
Address: 1250 South Hayes Street, Arlington, VA 22202-5000 (Formerly The Ritz-Carlton Pentagon City)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Romantic Hotel in Arlington
#7 Business Hotel in Arlington
#10 Family Hotel in Arlington
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Pentagon City 5*
Number of rooms: 398
Official Description (provided by the hotel):
Located in one of McLean, VA’s most desirable neighborhoods and connected to high-end shopping at Tysons Galleria, our hotel offers more than simply a prime address. A local influence is weaved throughout our hotel, from the artwork of Virginia artists that adorns the walls to the regionally sourced ingredients on our restaurant menus. The experience is unique to the Washington DC area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Travelocity, Orbitz, Cancelon, Marriott, Cheap Tickets, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your The Ritz-Carlton, Pentagon City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing