I booked this hotel via Hotels.com for a rate of $79 on the eve of MLK's 50th anniversary for the March on Washington. When I booked the hotel I asked the person at Hotels.com if the hotel was near the metro station - I did not want to waste time traveling to/from the Metro to D.C. They assured me it was just across the street through another building. NOT TRUE. While it is walking distance (about 15 minutes away) I did not want to spend my energy walking to/from there since I was going to be walking all day in the march at Washington D.C.
The Hyatt does offer a shuttle to/from the metro every 15 minutes but as prior reviewers indicated the schedule is unpredictable at best. We waited in the morning for over 20 minutes as not one but two Hyatt shuttles to the airport came through yet nothing for the metro. Another person waiting for us asked the driver to take us to the metro since nobody was waiting for the airport. After much discussion between the driver and multiple Hyatt personnel, they said okay. On the return, we waited nearly 20 minutes then we called the hotel. Nobody picked up - not the operator, not the front desk, not the concierge, NO ONE!!! We called the hotel several times and simply kept getting recordings... The shuttle finally arrived after waiting for a half hour. I would have walked it but I was with my family and we were simply worn out by the end of the day in D.C.
The good thing about the metro stop that the shuttle takes you to is that it is on the Blue Line so it hits the key stops for those visiting D.C. from out of town.
The hotel itself was very nice. Pool is on the third floor, great exercise room right next to it.
Beds in the room were Doubles not Queens so for my family sleeping was a bit exhausting - not enough room in the beds. Also - there were three bath towels in the bathroom for 4 guests. Called in the morning for more towels. After waiting nearly 20 minutes, I called again and was told the request was submitted. The towels arrived about another 10 minutes later.
Not a bad place to stay, just some inconveniences that had they been addressed would make this a perfect place to stay.
Parking - save the $27 dollars the hotel charges for Valet parking and drive right around the corner to a parking garage (self park) that costs half as much.
I do not agree with other comments that the hotel is below par compared with other Hyatt's. I have stayed in lots of Hyatt's as a Gold Preferred Customer and have stayed at some that were terrible - this is not one of those. Nor is it at the top of the line Hyatt's I have stayed at but it very nice.
- Official Description (provided by the hotel):
- Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more less
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- Also Known As:
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington