My family stayed here the weekend of the Marine Corps Marathon. When we arrived late Friday, the valet parking lot was full, but once the attendant noticed we had our 18-month daughter and all the associated baby gear to unload, he helpfully said he would find us a spot so we didn't have to hunt for one in a public lot - we greatly appreciated it. Upon check-in, we upgraded (paid) to an Ambassador Suite, given the room description said private sitting area and bedroom - we hoped the separation would let our daughter go to bed in one area, while we stayed up in the other. Strangely, though, the suite has a doorway between the sitting are and bedroom - but no door! Perhaps semi-private sitting area is a better description. Not only that, but the room design is strange - the bathroom is not off the bedroom, but is right off the entrance - you have to walk through the sitting area from the bedroom to reach it, again cutting down the benefit of the suite. The room itself was good, with a few signs of wear-and-tear on the sitting room furniture. The bed was very comfortable. The bathroom had no ventilation at all, so there was a bit of mildew/soap scum on the glass shower enclosure (no shower curtain, so if needed, the bathroom is a one-person shop). What irked me though throughout the stay - and I communicated this to management after my stay via e-mail - was the constant waiting for tips from bell and valet staff. The bell staff refuses to let guests take a luggage cart up and down the elevators to rooms even if you wanted to do it yourself - I'm fine with that, but don't stand around waiting for a larger tip if I'm forced to use a service I don't want. On the valet side, my wife and I were often struggling with a stroller, baby, baby gear, etc. - and rather than help us once the car was there, they waited by the driver's side door until I was ready to get in. I'm happy to tip - and I did - but the manner in which they waited for them was very off-putting, particularly for a family with lots of stuff.
- Official Description (provided by the hotel):
- Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more less
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- Also Known As:
- Hyatt Regency Crystal City Hotel Arlington
- Hyatt Regency Arlington
- Hyatt Arlington