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“Generally quite good” 4 of 5 bubbles
Review of Hyatt Regency Crystal City at Reagan National Airport

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Hyatt Regency Crystal City at Reagan National Airport
Ranked #18 of 50 Hotels in Arlington
Certificate of Excellence
GreenLeadersSilver level
Perth, Australia
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Generally quite good”
4 of 5 bubbles Reviewed October 23, 2012 via mobile

Stayed here for 4 nights. Generally it is a nice place, staff are pleasant/helpful, location is good, close to all the tourist venues, shops, good restaurants, etc. I got the room at a promotional rate in conjunction with a conference that was being held at the hotel which made it excellent value. The staff also upgraded the room free of charge on arrival, which was nice and appreciated. However, if you are not able to get a promo rate, I'd suggest you look around at prices and compare as the normal rates seemed quite high, but it may be the case at all the hotels in the area since the location is very convenient. Concierge was most helpful with all of my questions and requests. I would stay here again when in Washington, price permitting.

Stayed October 2012, traveled on business
Helpful?
Thank Aussie-in-the-desert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,621 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
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English first
Cartersville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

Went to DC for a business convention for 6 days. Sadly the only part of Washington I saw was flying over it coming in then leaving! Hotel was literally a 2 minute ride from Reagan National Airport and the hotel has free shuttles to/from the Metro and the airport.
Rooms were very nice and updated. The overall look and feel of the hotel was very new and modern. The restaurants all served good food and had very good service although $17.00 for a breakfast buffet was a little steep.
Huge amounts of meeting spaces on Levels E & B although internet service on the lowest level B was practically nonexistent. Also internet in your room was not free and just basic service was $10/day and up! No refrigerator or anything in my room but overall very nice rooms. Also the water pressure in the shower practically pinned me to the back wall so no complaints there!
Room service was just like eating in the restaurant and the food was very good but pricey ($50 just for breakfast!)
Walking distance to tons of shops and local bars/restaurants. Since I got tired of paying $9.00 a piece for drinks at the hotel bar I walked to the ABC liquor which is right down the street. Strangely all liquor stores close at 9 pm in VA for some reason. Overall a very nice stay.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RGilstrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PINSON
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

we stayed here for a convention we were attending. I agree with the poor lighting! I wanted to ask what they are hiding. Bathroom was probably the darkest I have ever seen. There were several lamps in room but bulbs were dim. Since we were staying so long, I wanted to unpack. However, there were only 3 very small drawers under the TV. Neither the nightstands or the 4 tables near sofa had any drawers. On the positive side, all personnel we encountered were very helpful and polite. A young man at front desk set up internet svc for me on my IPhone. We used the Metro shuttle 5 times and did not have to wait more than a few minutes. We found enough places to eat a short walk away including 2 "grills" that serve cheap breakfast and lunch. Our room did have a single serve coffee maker and one of our group said they rented a frig for $25 for the week. Housekeeping was prompt and adequate. We paid a special rate.

Room Tip: higher floors have good view.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cdubya_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
4 of 5 bubbles Reviewed October 15, 2012

I have stayed at this hotel before on personal travel and always enjoyed the room, food and shuttle service. I stayed recently for a conference at the Hyatt and it was wonderful. The conference rooms were really nice, the food was great and the staff was helpful and timely. There were multiple conferences going on at the same time (and proximity) as our event and there were no problems (from my viewpoint). I'd recommend this hotel for conferences to other companies, associations and groups.

Room Tip: Higher floors give you great views of the surrounding areas.
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Iris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 13, 2012 via mobile

The hotel has a tegular shuttle to/from DCA. However, when I called from the airport to find out where to catch it, it took multiple calls to get a human to answer the phone. The room was nicely decorated & comfortable but no condiments with the coffee, and it was easy to hear the "neighbors" tv at night.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maureane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 10, 2012

This is the best hotel I have been in. Granted, I am just a teacher and poor, so I just got invited to work with other teachers and they paid for everything, otherwise I would have not had to the chance to come here. I will probably never come back because I could never afford it. Rooms are spacious, very quiet environment. I could not hear the airplanes even though the airport is so close. Another big advantage.Metro is a bit far, but a good walk. Food is great, and lots of restaurants very close. Every one was very nice and willing to help. Take the bus tour, it was great and got to see lots. Would have loved to stay another day or two.

Room Tip: Not great views, from rooms, just other buildings.
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  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mmeche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 10, 2012

The good: This is a great hotel, in a great location with beautiful rooms...The concierge and reception were helpful and kind.

The bad: I'm rating this hotel as "poor" based on the horrible experience my party had with parking. During my stay, we parked two vehicles...For a fee of $25/day per vehicle, expect to have a wait of at least 20 minutes to obtain your vehicle. I was an hour late to an event due to a valet not being able to locate my key. Furthermore, he had the ordasity to have an attitude because we didnt tip him??? The second instance occurred when a member of my party needed to return to our vehicle to search for a lost cellphone. The valet staffers were apparently annoyed that they would need valet the vehicle, and had him wait 30 minutes to retrieve the car-and of course, the valet hinted at a tip upon returning the vehicle. If you plan on using the hotel's parking facility, valet services are mandatory-and the valet team is extremely rude.

  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RatherBeOnACruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Property: Hyatt Regency Crystal City at Reagan National Airport
Address: 2799 Jefferson Davis Hwy, Arlington, VA 22202-4002
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#9 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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