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“Always excellent quality at Hyatt” 5 of 5 stars
Review of Hyatt Regency Crystal City at Reagan National Airport

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Hyatt Regency Crystal City at Reagan National Airport
Ranked #15 of 49 Hotels in Arlington
Certificate of Excellence
GreenLeadersSilver level
West Point, New York
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Always excellent quality at Hyatt”
5 of 5 stars Reviewed March 24, 2012

Clean, modern, excellent size and comfortable room, good staff service, shuttle service to Reagan International Airport was a big bonus. Location for me was good, but hard to find if taking the Metro and walking. Nice outdoor pool on a hot day in DC.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ironmikie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,429 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
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English first
Bloomington IL
Level Contributor
131 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed March 21, 2012

I had a 6:00 AM flight from Reagan Airport and needed to find a decent hotel with easy access. I was impressed that the Hyatt Crystal City has shuttle service starting at 4:40 AM giving us a good amount of time to get checked in and through security. The rooms are nice-sized and quite comfortable, every inch a Hyatt. I have stayed here before and I am sure that I will return.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nrstycz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 19, 2012

I stayed Feb. 28-March 2, 2012. I would not stay here again, the room was not cleaned and the air quality is poor. I would like to start by saying I travel a lot and I have been living out of a hotel the last two weeks. This was the worse hotel I have stayed in since college. The room was not cleaned and the air ventilation was so poor I was sick due to the dust blowing into the room. The air vent was packed with dust and appears that it had not been cleaned in years. I contacted the front desk concerning my bathroom not being cleaned prior to my stay. I found a q-tip under the sink and hair (long blond) in the shower and throughout the bathroom. I am African American so it could not be my hair. The informed me that they would have the room cleaned for me. For this type of hotel, I would not have expected these issues.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank thicks1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review, March 24, 2012
Thank you for your recent stay and providing valuable feedback from your visit. We strive to provide an overall clean atmosphere to all of our guests, and it seems that we failed to meet your expectations here. I would appreciate the opportunity to follow up further. Please feel free to contact me directly at the hotel.
Sarah Dierks, Executive Housekeeper
sarah.dierks@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CherO50
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 14, 2012

The location and friendly staff cannot make up for the poor condition of our guest room. We arrived to a very dirty room that was never cleaned our entire stay but only tidied up. The carpetting was badly stained and had not been vacuumed, and the bathroom floor was very dirty along with the furnishings, walls and fixtures. Our frinds who/also stayed said their room on another floor was in the same condition. I do not recommend this hotel.

  • Stayed March 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank CherO50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattCrystalCity, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review, March 24, 2012
Thank you for providing feedback regarding your recent stay. We strive to provide far superior conditions that those you have experienced. I would like to opportunity to follow up with you personally regarding this stay and issues you experienced. Please feel free to contact me directly at the email listed below.
Sarah Dierks, Executive Housekeeper
sarah.dierks@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 8, 2012

I stayed at the hotel recently while attending a conference there. The room was spacious with a king size bed and seating area. The hallways were quiet and the staff accommodating. The lobby had lots of seating and was furnished beautifully. The hotel offered free wi-fi to the conference attendees which was a nice unexpected plus.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bklynred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 16, 2012

Booked this place through Priceline. Got a good deal. We were upgraded to a suite which was amazing. Hotel is clean and spacious. Enjoyed our one night stay immensely!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lovetotravel1720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 9, 2012

I thought this place was wonderful. Lovely lobby, always helpful staff. I had a beautiful, spacious room on the 17th floor. Never heard a peep from neighbors or the hallway. I took the "business plan" which provides the internet, breakfast and a bottle of water every day for a decently priced add-on. The internet was fast. The breakfast buffet was really excellent - hot dishes, cereals, oatmeal, tons of fruit, an omelet station. Very well worth it.

The workout room was great - large, lots of cardio machines and an excellent selection of freeweights.

There is a free shuttle that makes the loop to the airport and the metro. You can catch the metro at the airport, too, which is handy if it's raining, as you don't need to go outside at all. The walk to the metro took me maybe 20 minutes. Plus, there are a variety of restaurants over in Crystal City around the metro station.

I would be more than happy to stay here again, except my business usually takes me to the MD side of DC, and for that it's a bit of a commute on the metro.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CrispyRice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Property: Hyatt Regency Crystal City at Reagan National Airport
Address: 2799 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#9 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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