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“A Very Cool Place to Stay”

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Holiday Inn National Airport / Crystal City
Ranked #38 of 52 Hotels in Arlington
GreenLeadersGold level
Reviewed January 31, 2010

My boyfriend and I stayed here for the AnimeUSA convention. While the room was very small, the hotel itself was modern, refreshing, and overall a nice place to stay.

The bed was very uncomfortable, and hurt my back. The TV and the bathroom were nice. The parking is not free, which was an annoying add-on to all the other hotel's charges. The hotel isn't as close to a metro station as it could be, but they will shuttle you to and from the National Airport/Metro for free.

The food, while nice, is on the slightly pricey side. They have an onsite restaurant. The breakfast is very good. The lunch and dinner menu leaves much to be desired. However, there is also a bar/pub in the hotel. The atmosphere there was much much nicer. And the food was decent.

  • Stayed: November 2009, traveled on business
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Thank lilaviel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded February 3, 2010

Greetings!

Thank you for such an informative review on our hotel, the Holiday Inn National Airport, on TripAdvisor. As a hotel, we constantly strive to provide every guest with all that they expect plus a little bit more. This is one of our 'Big 3' steps to service excellence. So, every review we receive on our hotel we take very seriously to ensure quality excellence.

In regards to the bed, we sincerely apologize that your back gave you problems. As you know bed types are a very personal selection. Holiday Inn has gone to great lengths to ensure a restful sleep through our bedding program. We will absolutely take your comments into consideration during the next renovation.

Our hotel is so excited that you were able to enjoy our amenities like our shuttle to the airport/metro and the on site restaurants. We hope that you will stay with us again when you are visiting the area for the AnimeUSA Convention. Please let us know if there is anything we can do to make your next stay more comfortable and enjoyable.

Thank you, again for such a great review!
The Holiday Inn National Airport Team

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457 - 463 of 535 reviews

Reviewed January 25, 2010

found the rooms a bit old.Got a good deal and we just had to take an early morning flight out of DCA airport.

  • Stayed: December 2009, traveled as a couple
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Thank shivaniii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 27, 2010

Hello, Shivaniii,

Thank you so much for your review on TripAdvisor on our hotel, the Holiday Inn National Airport. We take every review very seriously because we are constantly trying to better our service to you, our guests.

We would like to apologize that you were not 100% satisfied with our guest rooms. All of our guestrooms actually just underwent a major renovation in 2009 but we will definitely take your comment into consideration for future projects.

Again, thank you for your review on our hotel. We are constantly trying to give our guests everything they expect, plus a little bit more; this is one of our three steps to service excellence, also known as our 'Big 3'.

Sincerely,
The Holiday Inn National Airport Team

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Reviewed November 15, 2009

Only stayed at this hotel 2 night but had a pleasant stay and will return next time I'm in D.C. I booked a cheap rate through Hotwire and, compared to a lot of other hotels in the area, received tremendous value for my stay. The staff was courteous and helpful when I interacted with them and the hotel was very clean and welcoming.

One of the greatest assets this hotel has is the airport shuttle. Keep in mind this is not only for when you need to get to your flight on time but that DCA has a Metro station that's just a short walk away from the terminal. Every half hour on the hour the shuttle is ready at the hotel to take you over to the airport. Later, just show up to some designated spots for the hotel shuttle along the baggage claim area and they make a special trip to drop you off, regardless of the half-hour timetable. As a result of this amenity, I had perhaps one of my most hassle-free stays in a major city when it comes to getting around. There's also a 24-hour McD's right next door if you can stomach it and some nice restaurants a few blocks north and to the west.

The rooms were clean and comfortable and the bed was nice. Our room had an HDTV, spacious desk space and free internet. All in all, this was one of the most stress-free stays I've ever had and will definitely return next time I'm in D.C.

  • Stayed: November 2009, traveled as a couple
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Thank harmonickev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded November 20, 2009

Hello, Harmonickev,

The team here at the Holiday Inn National Airport would like to graciously thank you for such an informative review on our hotel. We are truly glad that you had a stress-free stay with us, and we hope that you will be able to stay with us again when you are in the DC area.

We are so glad that you took advantage of our complimentary airport shuttle services. As a company, we take great pride in our 'Big 3' steps to excellent customer service. We strive to ensure that every guest receives all that they expect plus a little bit more, our shuttle vans and team members allow us to really exceed our guests' needs.

Again, we would like to thank you for your review on TripAdvisor about our hotel. We look forward to servicing you again in the near future.

Sincerely,
The Holiday Inn National Airport

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Reviewed November 9, 2009

I highly recommend avoiding this place. I friend and I stayed here for the Marine Corp marathon. I asked for a late check out and was denied. My friend and I had to litteraly finish the marathon and B-line to the shuttle bus to make it back to avoid $75 charge for a late check out. We are fast runners. If it takes you longer to finish the race you are SOL.

In Phili they make the late check out standard for marathoners. NOT HERE! Thanks for the hospitality.

Stayed: October 2009, traveled with friends
Thank rnrupstateNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded November 16, 2009

Hello,

First, congratulations on finishing the marathon! Having many members of our hotel team that participated in this amazing event we understand what an accomplishment this is! Secondly, we would like to thank you for your review on TripAdvisor about our hotel, we take all of our reviews very seriously, as we look for every opportunity exceed our guest expectations and improve! Lastly, we would like to sincerely apologize that we were unable to accommodate your request for a late check out.
We strive to accommodate all of our guest requests to ensure you are fully satisfied. However, when the hotel occupancy is at or near sell out we must prepare for our new arrivals and check ins. In order to accomplish this and ensure guests are able to check in on time we must have the guest rooms available to clean. We want to ensure we provide every guest that same service level.
Again, thank you for your review on our hotel and congratulations on completing the marathon. We hope that if you are in the area again, you will consider staying with us again.

Thank you,
The Team at the Holiday Inn National Airport

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Reviewed October 26, 2009

We have travelled with hubby, my mom and my 2 young kids during Labor Day Weekend. The front desk was more than accomodating, giving us 2 rooms next to each other. We also got vouchers for free kids breakfast at local restaurant.
The rooms were clean, even though we did find some stuff under the beds, bathrooms were roomy, lots of towels. The airport shuttle driver (the one from Egypt) was extraordinarily friendly to us, he took us to and from the airport several times - the airport was the closest metro station. Overall very good experience, would recommend it to all my friends.

  • Stayed: September 2009, traveled with family
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Thank MadalinaPlano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded November 20, 2009

Hello,

Thank you so much for such an informative review on our hotel, The Holiday Inn National Airport, on TripAdvisor. Our team loves when we receive reviews because we are constantly trying to improve our service that we provide to our guests.

Our company takes customer service very seriously. We have come up with three steps to ensuring that each guest receives all that they expect plus a little bit more. These steps are known as 'Our Big 3'.

Next time you stay with us, please let us know if there is anything else we can do to make your stay more enjoyable. We look forward to serving you again soon!

Warmest Regards,
The Team at the Holiday Inn National Airport

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Reviewed October 19, 2009

Absolutely loved this hotel. The rooms were very comfortable and large. Probably the most comfortable bed I've slept on in a hotel.
It's in a great location, was only about a 10-15 minute drive to Washington and very close to the airport.
We had a problem with our TV and they had someone to our room to fix it within 5 minutes of us calling.
Overall, this was probably one of the best hotels I've stayed in, and we wished we could stay for longer the room was so comfortable!

There are two restaurants on-site, a Pub style restaurant and a 50's diner which served breakfast. Both were quite good, but be aware that the charges are a bit higher if you get delivery to your room, so save yourself a few bucks and head downstairs where you can pick up your food if you're able.

The only negative I could think of was that there was a $16 parking fee added on your bill before you leave. I was a bit surprised at this, as I asked the front desk manager when I was checking in if there was a parking fee and he said no.

Other than that, a very pleasant stay.

  • Stayed: October 2009, traveled with family
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Thank canadiantyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded October 26, 2009

Hello,

The team here at the hotel would like to thank you for your visit to our hotel and your informative review about the Holiday Inn National Airport on TripAdvisor. We take great pride in our customer service and ensuring that every guest receives all that they expect plus a little bit more. Our company stands behind three steps to excellent service. We like to call these steps our 'Big 3' and every employee knows these 'Big 3' steps.

Next time you visit us, please make sure you let our team here at the hotel know if there is anything we can do to make your stay more comfortable and enjoyable.

Thank you again,
The Holiday Inn National Airport

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Reviewed October 7, 2009

We stayed at this hotel for only one night and got a room for $109. We tried to extend our stay for another night but we were told the rate went up to $189 so we gave up, thinking it is way too much for this hotel's rating and found better lodging in the same area for less than $100. We were pleased with the room (clean, comfortable, quiet) and the hotel's general appearance but I think the front desk employees should be more people friendly. Another thing we didn't like was the fact that the parking wasn't free (for the price you pay for the room we believe it should've been offered as a courtesy). Fortunately, we found free parking not far from the hotel.
The area was nice, close to restaurants, airport, and minutes to DC.
We'll probably stay there again (but we'll book the room in advance and hopefully for less).

  • Stayed: June 2009, traveled as a couple
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1  Thank KStDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
Price Range: $103 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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